Reviews of local pros in Plainfield, Illinois

Don is the kindest worker and is the reason we came back to TruGreen instead of Spring Green this year. He could teach the class on great customer service. Give him a raise. :)

It amazes me that a company such as True Green really cares about their services. Without me calling, I had a representative come over the house and inspect the work that they did a few weeks prior. They weren’t happy with the results and they sent someone to reapply the weed control again. I’m very pleased with their services.

Great customer service and follow up
our lawn looks green and great
Our tech(Bryan ) Does a great job!
TY Again
Jim F

August 25th Monday , Donald Ujek came to service lawn in Minooka. Tru Green located out Plainfield Illinois. He was extremely profession and very nice. he explained what services were being done. Such a good employee and your company lucky and fortunate to have such a profession person working for them.

TrueGreen is a great company with quality work. I’ve been with TruGreen off and on for 3-4 years now and I appreciate their services. Their lawn treatment keeps my grass full with a beautiful color and the weeds under control. Thank you true green.

Lawerence always takes time to talk to me about insect control and fertilizer, especially those used to keep my arborvitae healthy! His concern about keeping all the animals safe is very kind. I wish my neighbors would hire Tru green!

I wanted to get rid of these guys last year after they gouged our yard in numerous spots with the aerator. But they came out and attempted to fix it so we kept them. But since then everything has gone down hill. We have large bare spots, tons of weeds, and crab grass. They came by today to aerate again and it's the same problem as last time! They charge you $250 to tear up your lawn. It's awful! Save your money and go with someone else. I didn't pay $680 a year for crab grass, bare spots, weeds, and gouges.

Landon did a great job today. Over the years, I've tried different lawn treatment companies. TrueGreen is the best I've experienced and have used them now for a few years. Very accommodating, and if you do have an issue, they are quick to resolve it. I would highly recommend them and my property looks like a million bucks!!

The BEST service application ever thanks to Andrew H. HE LISTENED TO MY CONCERNS! Did the most thorough job ever. First time in 7years my driveway wasn’t covered with fertilizer!!

Logan Collier arrived at 7:30 and promptly proceeded with aerating our lawn. Following the aeration, he seeded the lawn. He did the work efficiently and quickly. We were pleased with the work that he did!

I have had true green for quite a few years now. And I have noticed that over the past years that the technicians have come out are not completely spray my lawn. I have contacted customer support and their only resolution is to send out another technician to spray the lawn again, which in my opinion from a business owner myself, is not cost effective. From my understanding, this is coming from the Plainfield, Illinois location. Whenever I try to contact them, it just goes back to another call center overseas. I pay the price to spray my lawn. And I expect for the technician to spray my lawn entirely, especially when i'm paying their price. They don't mind charging you their price. But they don't give you the quality of work that they promise you due to their half ass technicians. At this point I don't see myself moving forward with this company. I wish I had the option to download a video to show your their performance

During a lawn treatment, the tech overfertilized a portion of my lawn and killed that portion (see photo). I understand that people make mistakes. However, when I contacted TruGreen about my concern, their response was to offer me 50% off my next treatment. If I owned a business that caused damage to a client's property, I would do everything I could to fix the damage. But TruGreen wasn't concerned. I'll use a different lawn service next year.

Andrew Stevens was out to service my lawn today. Although he had a very busy schedule he took extra time to explain some issues with my yard and suggested follow up service to correct issue. Great job! Thank you.

Andrew has been the best TruGreen rep since we joined TruGreen. Andrew has ALWAYS been so professional and knowledgeable and courteous. If it were a thing, I give Andrew 10 thumbs up!!! Thank you Andrew for ALWAYS being so consistent and professional!

TruGreen has taken wonderful care of our lawn and trees/bushes for many years. They offer consistently excellent service and has kept our yard looking fantastic!

Been using this service for years across multiple homes and locations! DON U is the best! Very personable and an amazing dude. Has a conversation, he explained the service, and was overall a lovely person to talk with and meet. Great job all! Thanks you again, Don!

TruGreen absolutely destroyed our lawn. Front and back. Very disappointed to see such a decline in customer service and products. Do not recommend.

They aerated our lawn today. They were friendly and quick. We also have them to help control weeds and did extra sprays when we needed it. One came out during the summer to check on things and noticed out trees and bushes needed help and made a recommendation. We decided to go with their recommendation and are very happy that our trees and bushes are looking more healthy since starting the spray treatment.

I'm truly happy we have TruGreen Lawn Care servicing our yard again. Last year we tried a different company and the damage they did to our yard was horrible. So I called TruGreen and I'm very hopeful they can help our yard to look beautiful and healthy again.This picture is how beautiful and green our grass was 2 years ago when we used TruGreen.

After giving TruGreen a second chance, I got the same results.

Issue 1: Trustworthiness
With cameras on both my back yard and front yard, during "visits" I saw him twice on the cameras. The yard is nearly 1/4 acre. My cameras pick up small animals running across the yard at night. It's hard to believe that they wouldn't pick up an adult walking my entire yard in the daylight. The local stated that they spoke to their tech and reassigned him elsewhere. That tells me that I was paying for service that I wasn't receiving. And btw, since when can someone apply fertilizer/weed control with a pump sprayer on a 1/4 acre in less than 15 minutes? No spreader?

Issue 2: While I understand that my lawn, while not perfect but certainly didn't look terrible beforehand, would show signs of improvement over 3 months of treatment. Weeds were never controlled even after having then tech and one of the branch managers come out. I can go to Home Depot and buy a $10 bottle of Ortho Weed B Gon and get better results, with a few days. Also, I understand its difficult to have a green lawn in the dry months of July and August, but my neighbors do. They don't use TruGreen.

Issue 3, Initially they state that I asked only for the front yard to be treated. But yet when I complained that I wasn't seeing any fertilizer pellets in the backyard, they came out twice to fertilize even though they initially said that I wasn't paying for it. Seems pretty shady. Come to think of it, I dont recall seeing the pellets that they used last year at all this year.

I have a tendency not to believe all online reviews of a company, but after experiencing what nearly every other client of theirs experienced, this company truly is mismanaged and not trustworthy. You know what they say, Fool me once, shame on you. Fool me twice, you'll never see another dollar from me again (I dont think thats how that goes, but oh well).

The pictures below, were several days right after a supposed visit. Outside of the dandelions, everything else looks to be alive and doing well, not usually what you want to say about weeds.

If you get flyers, phone calls, or visits from them....run.

I decided to give TruGreen a shot this year. My lawn looks absolutely horrible compared to last year. They have sent out people twice as a “free service”, but this does nothing if the service being provided doesn’t do anything to fix my lawn.

I was told when purchasing the service that my lawn would look amazing and that certain types of lawn weeds would be killed. Then when talking with the technician, I was told that the lawn weeds the sales person said would be removed was actually a type of grass TruGreen couldn’t get rid of.

In addition, my lawn is dead. It is almost completely brown dead grass minus sporadic green spots. It looks horrible. If they would actually do something to fix my lawn, I’d be happy, but to this point their service has been a complete disappointment.