Reviews of local pros in Plainfield, Illinois

Lucasz replaced three faucets as well as replacing the metal pipes under the bathroom sinks with plastic piping. He was so patient and pleasant. His work is exemplary and I will definitely call Expert Plumbing Services in the future. And, did I mention the cost was reasonable. You get quality service at reasonable prices.

My wife came across the ad; I checked their website and online reviews. Expert Plumbing Service, Inc., sounded like the kind of company I want to do long-term business with. I was right. Teresa, the Office Manager, was wonderful: She is knowledgeable, professional, caring, and keeps you informed.

Chris, our Service Professional, was likewise. He took his time to review numerous options, answer my (many) questions, and ensure we received the (sump pump) system needed, wanted, and within budget. He even took the time to examine and answer questions about systems other than that he was installing. He was highly skilled, efficient, friendly, and courteous and left our home as clean as he found it.

You will like Expert Plumbing Services’ philosophy and practice of doing business!

5 stars for Service 0 Stars for price. Theresa was very pleasant and was able to schedule service the same day. Lucasz was very knowledgeable, efficient, thorough, professional, friendly and honest. Removed my old faucet and installed one that I had purchased at Lowe’s. No changes to existing plumbing. Tightened a leaky valve that he could have said required replacement and turned into an even bigger job. Price to install customer supplied faucet: $485
If I didn’t go ahead with the work $85 for the visit/estimate. I saw other reviews that said they were high priced. I feel foolish for not believing it. They’re great, but expect to pay premium prices.

We called Expert Plumbing when our sink unexpectedly backed up on both sides. Teresa was very friendly and able to send Lukasz and Keith over within a few hours. Lukasz and Keith were great! They came in and diagnosed the problem, gave us multiple solutions, and had the job finished that afternoon. They were very knowledgeable and I appreciated that they took the time to explain everything they were doing to my husband and I. This is a local and trustworthy business and I would definitely recommend them to you.

I reviewed Expert about 3 months ago after their visit. For some reason it didn't post to their site although i see it under my personal reviews. For that reason i am going to copy my previous review after i complete the current one. I seriously cant say enough good things about this company! I am one who does quite a few reviews as its important to me that in this day in age that if a company does a good job they should be acknowledged, as customer service and honest, reliable, quality work is rare these days. With that being said, I couldn't be more pleased once again with Expert Plumbing! They stand behind their work and my latest plumber to come out today was Keith W. This gentleman was on time, professional, explained everything thoroughly to me before the work started and upon completion he checked everything with me watching and showed me so i could see the job was done right. He made a suggestion about a possible issue moving forward with a different pipe i have but wasnt pushy about it or trying to upsell me on anything. It was simply a suggestion for the future which i appreciated very much! He was also very pleasant to talk to and went the extra mile with everything he did. I just cant say enough good things about Keith and the job he did and his kindness and professionalism and once again the young lady i spoke to on the phone initially Christine was her usual pleasant and super helpful self and im very grateful to her as well. Thank you Expert Plumbing for everything you do!

Below is my previous post that never showed up for some reason. It was about 3 months ago.

Expert Plumbing is the gold star as far as Plumbing services in this area as far as I am concerned. We wouldn't go to anyone else! Our plumber Brian W is an absolute incredible Plumber and all around great guy! He went above and beyond with his service call to my home and was able to rectify the problem by crawling around in our crawlspace(not a lot of fun and not easy to get into) and finding a solution to our problem. Although I'm sure it was a huge pain in the backside, Brian did not hesitate to go down there and did it with a smile on his face. Many plumbers would not even have attempted to go down there and would have made some excuse as to why they couldn't but not Expert Plumbing and Brian. He was so professional but yet personable and left no doubt in our minds that he was not going to leave until the problem was solved. I am very thankful to Expert Plumbing and Brian for their honesty, professionalism, and dedication to doing things the right way! Thank you to Brian and Expert Plumbing for all you do as you guys have a customer for life and we will continue to refer our friends and family to you as we already have! A special recognition to Lucasz as well as he has been our usual Plumber from Expert who usually comes out. I cannot say enough nice things about Lucasz as he is an incredible employee but just as importantly a wonderful human being! I joked with Brian that Lukasz was our #1 man/Plumber but with what Brian just did at our house, Brian is now right on Lukasz's coattails now for that recognition. Lol.

Almost forgot! I would be remiss if I didn't mention Christine who I spoke to on the phone and who I believe is the regular person who usually handles the phone calls. She is always so professional and nice and kind. She always does what she says she's going to do and is always reliable and always very sweet!

Arrived in less than an hour after we called. The Plumber was knowledgeable, very personable, and thorough. He provided a written estimate, completed the repair, cleaned up the site, and tested his work. It has been nearly a week now and we have had no further problems. After a short discussion my wife and I agreed that we would not hesitate to call Expert Plumbing again should we have any other problems.

Highly recommend Expert Plumbing. From the first call to Teresa to schedule my appointment to the work completed by Lukasz and Keith, I saw a great attention to customer service and professionalism throughout. My kitchen sink clog was cleared quickly, and I was told the cost up front. I could tell that both were skilled and knowledgeable for the job. I would not hesitate to call Expert Plumbing again for future needs.

Joe came to my apartment building today to work on a backup in the drain of our Laundry Room. He spent quite a lot of time Rodding out two different drains and the main Cleanout. He used 2 different machines to finally clear the blockage. He was courteous, respectful and fully answered my questions. He did a great job!! 🙂

I appreciated the full explanation of what my problem was, the process used to determine it and what were my options.
I understood what happened and why.
I was extremely confident I was making an informed decision that was fully warranted.
Lukasz was professional and friendly and left everything as it was found; you wouldn't know he was ever there.

Since Lucas I have had both Brian and Keith out for repairs/replacements and as with Lucas, above, I was confident in working with both of them. Total professionals. I will continue to use and recommend Expert Plumbing. Don't always find their level if workmanship these days.

I recently found out about a leak in my upstairs bathroom that I needed to have looked at. I called up Expert Plumbing and they were able to send someone out the same day I needed. Keith was very knowledgeable, professional and compassionate. He inspected the issue and thoroughly explained multiple options and price packages on how to fix the leak. He also gave me a referral to a handyman service that I needed. Overall it was a great experience and I would definitely recommend Keith and Expert Plumbing.

Lukasz was great to work with. He was very professional and personable and was able to remove a very stubborn faucet using ingenuity and strength. We greatly appreciate his services and the new faucet works great.

Lesson Learned. Will not call again. Did not expect to pay $1200 for a little over an hour's worth of work!

Had scheduled to have Expert Plumbing Services install a new toilet, vanity faucet, and shower head in the shower they had previously installed. We provided all the materials and the bathroom had just been remodeled. I will give them that the plumber was very nice and did a good job, but cannot afford to call them again, nor recommend them to anyone else.

Christine R of Expert Plumbing is the model for customer service. knowledgeable, patient & professional.

Expert Plumbing did an excellent job in replacing my 80 year old clay sewer tiles that were loaded with tree roots. They were flexible with my schedule with other contractors and that came in handy with rainy season work. Keith W and his crew did a great job dealing with some unexpected issues to get my sewer line back in order the same day they started so that tenants in the building were not without service for more than 8 hr. They gave a great price and great service. Highly recommended!

Brian at Expert Plumbing was polite, professional, efficient and effective. He solved the plumbing problem while saving me money! Any time we have a plumbing need we call Expert.

Keith with Expert Plumbing was incredible to work with. He walked us through what he was going to do. Quickly diagnosed what the issue was, provided repair options and did a great job repairing our leaking water feed to our laundry room. On top of that he was the friendliest contractor I have ever worked with - I could not recommend him more!

BUYERS BEWARE…. $820 to replace toilet tank components and remove buildup on faucet cap.

This company will not provide itemized receipts or breakout costs by service/product. EXPENSIVE, predatory level expensive.

That price above was to replace a toilet tank reservoir component (guts) and take of a bathroom faucet cap/remove buildup on nozzle/put cap back on. The tech was at our house for 60-75 minutes tops (including diagnostic time). They did not give a quote over phone beyond a $95-135 service fee to just come out. My wife thought the service was fixing the whole tank for that price. Truth is, you can have an entire toilet removed and new one paid&installed for $760.

It’s reasonable to state the charges here were predatory and incredibly overcharged. As a business professional, I understand companies have expenses and up charges. That everyone has to get paid from the service tech to the business owners and the admin staff. That also includes overhead costs of their operation… but in what world do you not explain your pricing with transparency??? This company “doesn’t itemize or break out service fees.” is what was told to my wife, then to myself via the phone. But I can…
-tank components: $30 (round it to $100 for up charge and margin)
-service appointment/diagnostics fee: $95

That leaves $565 in there bill… FOR 70-90minutes of service???? They didn’t replace anything on the sink, and only the tank components (guts). Then threw the old ones in our trash can next to the toilet. So they can’t claim “waste removal.”

I could understand $200 (or $100 a hour x 2). This isn’t a union plumber, but even a union plumber would have been $150 a hour. That’s still about half the gap missing here. WE WILL NEVER USE THIS COMPANY AGAIN.

When I followed up on why it was so expensive and I thought they over billed my wife, I was told “we reviewed everything and are all set on our side, billed 5% off for ‘a senior discount you shouldn’t have gotten.’ but we are good. If you still are not happy, I’ll throw in a service guarantee and wave $150.” I’d be good too if I just profited $300-400 extra then what my competitors are charging. Being informed that service should have been between $350-500 tops. ****CONSUMER BEWARE!!!!*****

I found your service to be exceptional. You answered my call, listened to my problem and scheduled a service tech immediately. I have had your firm take care of several problems over the past few years, and have been extremely pleased with your service. Thank you.

Christine give PROMPT, Friendly and efficient service to her customers. because of her and her technicians, I have used Expert Plumbing Service several times and have recommended this company to several persons

Brian is my plumber and Christine is the warm, friendly and efficient voice that makes sure I get him for my plumbing needs. So far I have gotten two new toilets, a sump pump, a hose spigot, and multiple drain cleanings over a period of years. Christine makes sure I get my plumber and my times. I am a very satisfied custermer.

I've used Expert Plumbing a lot for my buildings for a variety things and highly recommend them. Quick turn around, good pricing, and quality workmanship. We have terrible well water and old pipes so I'm sure I will continue to use them on a regular basis for the foreseeable future.