Reviews of local pros in Roselle, Illinois

While on the phone with WILL-CALL. I was asking questions about a product. Not only the rep sound clueless, He kept going in circles on my questions and he hung up on me. Clearly he didn't know the information and chose to not assist me. Horrible customer service.

Very knowledgeable and trustworthy

I use them for maintenance of my Genrac generator and they are very good at it.

Strongly do not recommend. Awful service, which didn't even pass inspection, and they ended up charging us almost double their initial estimate. We had to bring in another electrician to finish the work correctly. Biggest waste of money.

I've been using Saturn Electric for the past two years. I purchased a Generac Generator which they installed and serviced. Also they have serviced my air conditioner and boiler. I have been very satisfied with the work that was performed.

Saturn installed a new hvac system for us. They were wonderful! Communication was top notch. We then had them replace our old generator. Perfect. Now we are having them switch out all the fluorescent lighting into led. Just a great company start to finish. Beth is the sweetest and the techs are completely professional.

Wanted a quote for (2) backup generators at my facility. They were able to get someone out to do an estimate in a relatively short amount of time.

After 3 weeks and 2 follow-up messages asking for my quote, I was essentially informed that they didn't want the job. They made up some BS about me needing an industrial liquid cooled unit which they don't provide. I have the exact same requirements at a different facility that has (2) air-cooled generators doing the job with the same loads.

This company made me feel disregarded after not responding for 3 weeks only to tell me that they didn't want the work.

I have used Saturn in the past when they were Air Repair. Last year we had a heater issue and my wife called the first heating service she could find, Leslie, without realizing who we had been going with, and subscribed to the Leslie Heating Plan to receive a discount from their service. When Leslie returned for a furnace check up, they quoted me an invoice for a Level 1 Condenser Cleaning ($125), a Level 2 Furnace Cleaning (dismantle and clean) ($275), and a capacitor ($166) for a grand total of $566. I found that we had used Air Repair, now Saturn, in the past and called them for a cleaning. Brandon from Saturn came out to clean my furnace and check the capacitor. He concurred the furnace needed cleaning. He noted I did not need to buy a new capacitor. He charged me $80 total, which was for the cleaning. I am glad I went with Saturn, I have confidence they are not swindling me. I did not need a dual cleaning charge for a "Level 1 Condenser Cleaning ($125), a Level 2 Furnace Cleaning (dismantle and clean) ($275)". I did not need a new $166 capacitor. Brandon was great and took his time to explain everything instead of telling me I need to spend over $500 for something for cleaning and parts. I will see him in the spring to review my A/C.

Went through Costco, twice for two properties, both times they did not come out to give a proper quote. They wanted photos and then when you question them they become unresponsive.

Unfortunately, they're the only installers contracted by Costco but I went with Oakwood Electric in Westmont to install my generator.
Excellent service, very responsive, installed and completed same day. Didn't want to bet on Saturn, if they're this unprofessional imagine if something goes wrong.

Edited 12/9/2024. More than two years later, the "Owner" responded to this and several other reviews at the same time. They asked me to call to remedy the situation. Seriously? Must be AI generated.

Initially contacted Saturn on 12/21/2021 and scheduled a tech visit. On 12/24 or 12/27, a tech stated that we needed a new engine or a new generator but was unable to provide additional information on where to purchase. I researched and determined that a comparable generator would take 4 to 6 months to arrive but found a new engine from an aftermarket supply outlet. I ordered the engine with a 30 day return option costing $750. I advised Saturn and scheduled an appointment for the tech to install on 1/13/2022. This appointment had to be rescheduled for 1/27/2022 to due to Covid affecting Saturn's workforce. That appointment was also missed. On 2/1/2022, two techs arrived and determined that a new engine was not needed but a new starter and gas valve were necessary. Unfortunately the 30 day return policy on the new engine had already expired. I was told an estimate would be completed for me to review. On 2/7/2022 I called the Saturn office and told them I was still waiting for an estimate. A service call was eventually scheduled on 2/22/2022 for 3/2/2022. I never received an estimate for parts and labor. The tech that performed the service that day replaced parts and performed multiple successful tests but left before I could speak with him. One week later the generator failed a test start. I tried contacting the tech to get some troubleshooting suggestions but he didn't return my call. I called the office and was told they would contact the tech. That was the last time I spoke with anyone a Saturn. On 3/14/2022 I contacted another vendor who was able to send a tech on 3/28/2022. He determined that spider webs in the gas valve needed to be cleaned out (an issue that was supposedly addressed by Saturn) and the automatic voltage regulator wasn't working. I ordered and replaced the AVR and the generator has been running fine since. On 6/27/2022 I was emailed an invoice automatically generated by QuickBooks dated 3/22 and due on 5/11 for $906 ($418 parts/$489 labor). I emailed them back that they never presented an estimate nor finished the job and asked them to contact me to discuss. No contact was made so I sent Saturn a check to pay for parts. Two more invoices were automatically sent for $489. I gave up and paid the invoice this week. Seeing how I unnecessarily purchased a new engine, the long time lag in service visits, didn't get an estimate, had no follow-up when informed the generator wouldn't start after repairs plus no communications concerning billing, I will not be using Saturn again.

Saturn Electric installed a Generac Whole House Generator in 2016. I have used them since for annual maintenance. Could not be more pleased. Brad was our tech today. Punctual, polite and answered all questions. Did a great job! Highly recommend!

An amazing company to work with.

I Cannot reccomend VanDerBosch enough. They are professional, quick, and upfront in their quotes and service. Their plumber Jordan helped us with new toilet installs, and he was awesome. Did a great job and was clear on what needed to be done and what we were looking for. Love the results and he was incredibly friendly and professional to boot. I would recommend them to anyone needing plumbing services in the Chicagoland area!

VanDerBosch Plumbing is highly reliable and excellent on what they do. Jordan did a fantastic job in solving a pretty complicated plumbing issue for us. Jordan was professional and very knowledgable. I would highly recommend them.

Too bad I can't give 0 stars. The person that was supposed to come out to do the assessment showed up an hour and half later than scheduled. They said they will have a quote for us by end of day, they didn't, they never replied when we reached back out. After wasting an entire day and a half for us they finally sent us a quote that was comically expensive, like double or triple of other companies. Feel free to skip these guys they will waste your time.

Edit: as a response to the bs reply below: for context this is a dishwasher replacement with a small amount of basic plumbing work (replacing one valve), it's roughly 1 hour of work, 2 hours generously (not sure what the guy that replied below is babbling about re: water shut down, that's something we as the owners coordinate with our building, not any work they'd be doing). We've talked to 5-7 companies and most quotes are coming between $300-$500. These scammers gave me a $2800 quote!! That's ludicrous, the dishwasher itself was $1600...maybe they're replacing the valve with a golden one???

Again, don't bother with this garbage company, they're not timely, slow to communicate, and have extortionist pricing.

Friendly and very knowledgeable.

We had the cartridge for the handle for the tub/shower fail. Our landlord asked if we knew of a good plumber and I told him to call MAS since they had repaired the same problem a few years ago in a condo we rented across the street. Tony came out and not only did he fix the cartridge but also helped solve the problem with the dishwasher that water had gone into when we had to shut off the water for the bathroom last night. Coming from a family that had six master plumbers, I can say he knew his stuff and was really good. I will be replacing a shower head in another bathroom soon and MAS will be who I will call. Every time we have called them in the last 8 years the service has been wonderful! Thanks Barb and Tony!

I called on a Friday afternoon and was amazingly surprised and impressed at how fast they were able to send someone out to my house to evaluate where water was leaking from. My technician was really nice and knowledgeable. Definitely keeping them around for future.

Mass Plumbing truly came through for us in a big way. We had a suspected gas leak in our dryer on a Sunday, and they responded quickly—on the weekend no less. It turned out there was a small leak, and they handled it promptly and professionally.

From start to finish, they were friendly, knowledgeable, and very reasonably priced. Matt, in particular, did an excellent job—he was thorough, honest, and clearly took pride in his work. They even backed the repair with a 30-day warranty, assuring us that if anything goes wrong, they'd return and take care of it at no extra cost.

It's rare these days to find service that’s not only fast and affordable but also trustworthy. We felt reassured and well taken care of. Highly recommend Mass Plumbing for any emergency or routine work!

Mass Plumbing did a fantastic job on the second job or, project they recently completed for us, including the most recent work from September 3rd to September 4th, 2025. From start to finish, their team was professional, courteous, and extremely knowledgeable. They made it easy to ask questions and never once made me feel like I was bothering them—instead, they took the time to explain the true situation and what needed to be done.

The quality of their work speaks for itself: everything was done right the first time, and the pricing was fair and transparent. What really stood out to me was their professionalism and the peace of mind I felt knowing I could trust them to get the job done correctly.

Mass Plumbing has definitely earned my trust as my one-stop shop for all plumbing needs moving forward. If you want the job done right and want clear, honest communication along the way, these are the people to call.

The service tech, Jason, and his partner were on time, work was explained to me and showed me what was needed. Work was completed in timely manner. They made sure we were satisfied and that area was clean. Jason and I discussed some other potential projects and again, I am very happy with his knowledge and suggestions. We will definitely be using MAS again.

Mas Plumbing response was great ! They got my work scheduled and showed up on time and did a fantastic job. Very clean - used drop cloths all over. I am very happy with the final outcome. I plan on using them again.
Bill