Reviews of local pros in Brownsburg, Indiana

George was knowledgeable and quick to figure out what went wrong with our ice-maker- highly recommend

The technician, Matthew, does a great job. He's friendly, prompt, communicative and takes the time to explain the needs and repairs.

Communication with person waiting needs to be much better. We had our air-conditioner worked on and had to be put of our house for over 8 days. The first time we received was from 8-9 am. I was waiting in a hot house and they said updated time 11:40am so I remained in the home. Then the time changed to 12:03, but it was 2:30 pm by the time repairs happened which seemed like 15 -20 minutes He only checked one vent, but the others were not putting out the same as the one he checked. Maybe a more thorough check would have been helpful. He was very courteous and expressed he had a hard time getting in touch with Sears himself. Your automated number is definitely a pain.

The end result was great. Took weeks for part to come. Then initial tech could not fix issue but tech who visited today was awesome

The technician is un qualify to do a repair and lie about the problem in the unit he said the coils were dirt and have debris I am sending photos to show my opinion

Otis, the technician, was friendly, pleasant and knowledgable about my furnace. He reassured me that the furnace was ready for the winter. He ran all sorts of diagnostic practices to make sure the furnace was functional.

Matt, the REPAIRMAN was NICE and KNOWLEDGEABLE. Matt called ‘n gave me 30-min notice he was arriving and showed-up within the scheduled window. HOWEVER, BE WARNED the online experience; and Artificial Intelligence (AI) was definitely ARTIFICIAL and the APP was a horrific experience! ⭐️☄️ There is NO OPTION to OPT OUT of AI and speak with a HUMAN for a REAL EXPERIENCE for ASSISTANCE. I waited 4-hours and NO SHOW ! 😡 SEARS, do better!

This technican was very knowledgable and explained what was going on with my washer.. Very honest and a hard worker. He listened to me as well. Thank you Sears.

He refuted the other technician's assessment from Wiliiams Confort Air. It is so hard to know who is telling the truth. We are still experiencing some issues with furnace. We will have it cleaned. But it is 24 yrars old.

Technician Paul D just disappeared! Lyden said he needed to get something out of his Van. It never came back period. Complete scam had me sign a document, but would refuse to let me read it. Basically, said it was just a the service agreement. However, I told him he had to get approval from my warranty company first and provide a diagnostic evaluation before i'm getting approval to start any repairs. He refused to talk to them, lied and said he was going to his Van and would be right back and he drove off! I am not paying for this technician nor his unprofessional behavior!

Pedro was great at fixing our washing machine. On time, quick & efficient work, good experience. Would recommend Pedro for any work you need done.

My technician was nice enough, but he didn't fix the issue, didn't answer my follow-up phone call or answer my follow-up text. My furnace still isn't working and the AI system tells me nobody can visit my house for OVER TWO WEEKS. There are no "live representatives" available AT ALL. What a horrible business model and company. Stay away.

2 charges for a technician to simply replace one heating element is a bit excessive. Had to 2 visits due to parts availability.
2nd technician didn't seem all that familiar with a double oven...
Call if you want to discuss

This is the first time I have ever left a negative rating for anything. Technician gets five stars, making an appointment and getting somebody on phone, along with them scamming me with their extended warranty brings their rating to 1 because zero is not available. They told me if I get their warranty for $55/months they would fix the appliance next week. So like an idiot, I did. They then told me I had to wait 30 days and call to make an appointment. This is the second appliance in 6 months that they messed up in a big way. I’m done with them. When I called to cancel their horrible warranty, they told me the cancellation department was off, call next week. IT IS NO WONDER SEARS IS NO LONGER, this division should be the next to go under.

Work was done. Cost for 15 minutes of work was way to expensive. 400.00 plus. Costs of parts were escalated as well. Thankful the washer lock works now. We were offered the maintenance option to save a hundred dollars or so. Called around and the stated cost was different, or much less. 40.00 dollars part increased to over 100.00 and la or cost not brokered down. Repair guys were nice. Economics overcharge. Way of the world. 😔

If I could give zero stars I would. I called and asked for Sears Appliance Repair to come out and look at my washer to get an estimate for repairs. They said it would be $129 for them to come out and do the estimate. I needed the estimate to submit for the warranty. The service person said it would be over $700 to repair but would not print out an estimate for my wife. He said it would not be worth doing the repair. My wife explained that we needed the estimate to submit. He would not provide one. I called the company after and requested the estimate be sent via email. They said the repair was declined which was not true and said estimate was deleate. I called back several times to get it resolved they would not give me the estimate or my money back. I would not recommend using them.

Pedro was very upfront and honest with me and very efficient. He’s a people person, very nice. I’m always uncomfortable with these types of services because you never know when somebody is trying to just get over on you. I didn’t feel this way with him. I’ve been going through a lot and just having to call someone to fix my washing machine was stressful. But he did make it less stressful so I can appreciate that. Thank you very much Pedro!

Rep was at my house for 10 mins, didn’t bring in any tools. He told my wife he couldn’t do anything and that we needed a new oven. Bought a new oven and it didn’t work. The plug was out, which I figured out on my own. Great service!

Water Heater: Explained everything and noticed I have a bad shut off valve which a plumber needs to fix. They did a great job with all the snow and cold. Very appreciative

Freezer was not working properly, George determined it was the compressor. He ordered the parts, scheduled a follow up visit, came and installed the parts. I purchased the extended warranty on all my GE appliances, money well spent. The service was FREE!!

George the repairman arrived on time and figured out the problem quickly and replaced the part that was broken on my ice maker. He was very friendly and helpful! Great service and I will use this company for other appliance repairs in the future.