Reviews of local pros in Brownsburg, Indiana

As far as the technician, Paul, he tried his best. But the original estimate was wrong. Even with buying the waranty, the price was high. Then there were more parts, which Paul was going to throw in. But then the little bumper piece was not available at the 185 dollar price. 185 for a tiny little piece of rubber. Since it was not available at Sears, I was to order it. But the piece I was to get, at other places, was stated as not a accetable for my model number. So no bumper piece, no working oven. What could I do? And customer service, AI only, and "Samantha" denied that Paul had even been to my house two days prior to look at the range and see what was needed. NO PERSON TO EXPLAIN THE PROBLEM TO, only an unintelligent robot. This is not the kind of service I would expect from Sears. I really feel that since we could not get this part as part of the initial estimate, and since I do not have a working oven, I should be refunded all of my money.

Mr. Otis came and checked the furnace very thoroughly. After checking each section, he found the problem. He explained that this type of furnace has this problem very often, but it was a simple fix. He went to retrieve the supplies needed, and after a very short time, he was done. The furnace is fine, and I am very happy.

While it took 4 visits from serviceman, the icemaker repair was successful. All the service people were very good and professional. However, you may want to review your full diagnostic ladder because the problem actually had to fix 2 defects

Technician was excellent. Went straight to the problem and manors were extremely good. If possible, would only like him or someone like him to service my appliances

Pedro, the technician was phenomenal. The balance of the experience was horrible. Scheduled on line. Tech supposed to be there Monday 20th 8am-12pm. By 3pm, nobody had shown up. No phone call. No email. No text. Just didn't show. I tried to reach out through their Ap, email, and on their on line chat just to communicate with somone..... no way to get a human! Only automated robot option was to reschedule for next day Tuesday 8-12pm. Pedro showed up and diagnosed as a bad fan motor. $160 part and $400 Labor!!!! The diagnosis was 15 minutes. We scheduled for Pedro to come back for install of fan motor on Thursday 8-12pm. Pedro showed up. He did not have the part. The part did not ship to me. Both his Ap and my Ap both showed the part had been delivered, but never was, so....... I tried again to reach a human. No luck. Just robot that couldn't help. I asked Pedro for a contact number for me to talk to a human. He said he didn't have one. So.... we re-schedule yet again for Friday 8-12pm. Again Pedro shows up and he has no part and no part had been shipped to me. At this point, I have no part, my refrigerator has been down for 5 days, and I can't reach a human in customer service. I demand Pedro's cell #, so he and I can communicate when the part actually arrives. As of 3pm Friday, I still had no part, so I texted Pedro. He called me and took it upon himself to go pick up the part from a warehouse, make a second trip to my house that day to help me. Pedro is awesome and this company should be very lucky to have someone that care that much about customers, because I promise you, his company does not. And the kicker as if not bad enough, the installation of the new fan motor took 10 minutes. Remember, I was charged $400 labor. So.... $560 total and an enormous amount of frustration. I feel completely ripped off. DO NOT DO BUSINESS WITH THIS COMPANY. YOU WILL NEVER BE ABLE TO TALK TO A HUMAN. THEY DON'T CARE ABOUT CUSTOMERS, ONLY CORP PROFIT. If anyone at Sears Appliance Repair actually reads this and cares even a little bit about your customers, please call me to discuss. I would love the opportunity.

Icemaker repair. Friendly service but overpriced part. Once I found the part number, I learned I was being charged double the price I would pay had I purchased on my own. Had to reschedule appointment because they were arriving 1.5 hrs later than outside arrival time and I only found this out because I called.

Houston did a great job! Quickly diagnosed the issue, ordered parts and installed them at record speed to ensure my dishwasher in tip top shape. Loved that he was friendly and knowledgeable!

Had our furnace go out, so we used our home warranty and they scheduled a technician to come out through Sears appliance repair. It was scheduled in a timely manner and Otis, the technician was amazing. Got a call beforehand that he was on his way, and when he got here he was quick to troubleshoot and figure out the issue. He didn't have the part on hand, so had to run out to go get it. He was very fast and had the furnace up and running in no time. Very professional and friendly.

Absolutely horrible! The appointment was cancelled twice! When the technician did finally arrive, he made it clear he wasn't fond of working on the brand of washer (Electrolux). This type of statement should never be said to a customer. When he proceeded, he indicated there wasn't a problem with the washer. I insisted he check again! He finally diagnosed the problem was with the valve...something I knew because of the code provided by the washer (E-11). The subsequent charges were outrageous. I cancelled the service.
I had to "eat" the diagnostic fee, but I still have yet to receive the fund of nearly $500.

Let's not forget the nightmare of trying to reach a live person when trying to inquire about the refund timng. To share this experience would take quite a bit of writing. What I will say is Sears expects your payment and your account is charged immediately. Please don't expect the same in return. My credit will take yet another 14 days because the first customer service person didn't indicata a refund is due. Long story short, my refund will take nearly a month!

You're better of researching a local handyperson versus using Sears. I would not recommend them and I certainly will never consider using them again.

Pedro came a few days ago when our frig started having loud noises coing from it. He was able to listen to what we said and to what the sound was from the frig and diagnosed the problem quickly. He had the part on order and came back a few days later with a new evaporator fan. He was in and out in record time to take the old fan out and put in the new fan. Frig sounds quiet again. I would definitely want to have him again for my other appliances if I had any problesm with them.

The service people were great. The service to get someone out to my house sucked. The person came out to see what was wrong. He ordered a part which was delivered to my house. They scheduled the same man to come back out. It was cancelled 3 times after waiting from 8:30am until they texted me it was moved to another day. My biggest complaint is that we had an F45 error within a week of putting the double ovens in. The rep said he could not duplicate the error so there was nothing to be done. Over several years, it would pop up randomly, always when I needed it most, like Thanksgiving and Christmas. Finally, error codes came up for both ovens and would not clear until it was cool again. It even showed the error and beeped even though the oven had been turned off, but was still warm. That is when I had had enough. I will never buy a Sears/ Kenmore product again. They did not back their product and pushed the responsibility to me in the first couple of weeks. We will spend our money on the next house we are moving to on a more reliable product who backs their products. UPDATE: Even after the fan replacement, I am getting a new code F22. It comes on immediately after turning it on. Within 2 seconds.

5 appointments- 1 excellent job diagnosing parts need, 1 showed without the right tools, 1 no show, I refused to wear booties, 1 didn’t install the part correctly. If I could give zero stars I would for the last guy.

This is the worse service I have experienced!
There was absolutely no live person period! Programs can only answer what they are programmed to answer. I was get conflicting messages from their AI system. Canceling and rescheduling. The tech came Thursday and diagnosed problem ordered the part to my house and scheduled appointment for Monday.
The part came the next day. I received email saying your appointment has been rescheduled because the part did not come. No one contacted me to see if the part had came. After getting the appointment changed to Tuesday I received emails 2 days in a a roll canceling each appointment. After contacting my homeowner insurance they contacted Sears. They don’t have any live person contact either. Sears came Friday put in the compressor and said takes 24 hours to cool. Nothing cooled. Took the following Wednesday to come back and said same thing 24 hours . It never cooled. Tech claim Samsang had to guide through steps to reset. 24 hours again. Still not working. Sears came Saturday 1/31 and said the refrigerator need to be replaced. I have been going through this since 1/8/26.

Great homes, attention to details were great.

Professional business man and all around Good Person!

Top notch builder in every way, does quality work and treats both customers AND employees in a fair and honest way.

Never bought home from here, just rented. Definitely a wonderful family business! There were never anything but nice to me!

Very nice hime but they are not making the homes for disablied people that cost extra and according to the disabled act everyone equal no extra charge

Some of the best people you could ever have the pleasure doing business with. Always incredible service with a smile!

Master bath remodel was done very professionally and efficiently
Highly recommended Northwood Homes for any remodeling needs you have

Northwood Homes builds a quality home by quality people! Joe Potts and his team will make sure your home is better than what you envisioned!