Landscaping reviews in Fishers, Indiana

Malcolm did a great job, quickly, assessing the problem and coming up with a very economical solution. He was very timely, communicated as needed, and showed up when he promised. I would definitely use Fine Touch again

We aren't the type of people that come online to badmouth a company. I waited months before finally posting this, but since spring is upon us, and a lot of people will be starting projects, just wanted to save someone else the same issue. We wanted some flagstone around our existing patio, 4' all around, as well as a french drain, which turned out to be a 13k project. That is a lot of money to us, although it is our understanding that it can be considered a "small project" among wealthier clientele, as was pointed out to us multiple times. Other than post some photos of the flagstone we had put down, I feel like pictures speak 1000 words, so I won't elaborate as much as I would like to on the disappointment over how much we put into this, and the results we got.
On the company website, it proclaims a "combined decades of experience" statement, which is an outright untruth, as the owners are young, and the company has been in existence since 2018 (in high school). We should have done our research much more deeply than we did.

Note: The main issue from the start was the amount of space between the stones, as it was supposed to be a firm surface, with the expectation of a full flagstone, which usually has minimal spacing between the stones. Prior to us saying something, they intended to leave it as sand, with huge 6-8" spaces between in some areas, which was NOT what we wanted nor were quoted. In addition, the project was started WEEKS after the promise date (this was not weather related, as many days of sunny days and good weather went by), which was scheduled at least a month prior, and all requests for repairs, etc. were the same. The rest is explained by photos, as to the durability of what we now have. While we were "discounted" $1k, we still paid a significant amount of money. In the end, we could have done a "do it yourself" project if we wanted less than professional results, and spent significantly less. The initial photo shows the significant space between the stones, and the original "fill" was just sand. The intial "fix" was spraying some epoxy, which temporarily hardened, but then started to erode, hollow spots, etc. within weeks. Trying to get resolution, places were "dug up", more sand put in, only to result in the same way, holes, chipping away, etc. as seen, and actually resulting in more damage than the initial damage. If you would be happy spending 12k for this result (will say, part of that was having a drain put in) then go for it, but this is a beware post. I have many photos, and video, and this is less than one year after we initially were supposed to start this project in May of 2023, for additional reference. Do your research, because anyone can put shiny lovely photos online, and have people write fake reviews. This is REAL.
chipping, hollow spots, edges washing away, major space in between what should have been more flagstone shown below.*last photo - EXAMPLE, not ours, of what the expected result was included for reference, and what was promised, as well as what a flagstone path/patio is supposed to look like.

Patrick and his crew did an awesome job of installing a sump pump discharge pipe with a pop-up drainage emitter in my yard. Their quote was quite reasonable, they arrived on time & finished when they said they would. Great customer service from beginning to end. I would highly recommend them!

Crew worked through a tough storm and kept us updated along the way on snow removal. Communication and service was quick, professional, and efficient. Highly recommend!

Fine Touch Services was very responsive and had my driveway cleaned and salted before I woke up! First time they came around 330am and the other 7 am. They did a very professional job. They missed salting the 2nd time but came back that same morning to salt. Great company to work with. I will continue to use their service in the future.

I wanted to like this company because the project managers were so helpful and genuine, but it was the rest of the company that was impossible. I was billed over and over with no explanation of what I was paying for and when the service was actually performed. They initially did the only job I wanted in the wrong place and left a mess for me to clean up. The job that I requested, once done was nice. But it wasn’t worth the battle with the unorganized administration team, billing team, and the working team. I wish this was a better experience but I think I ended up paying hundreds more for services not even rendered. Again, project managers seemed great though.

This is my second year in a row of using Fine Touch Services for my fall landscape and leave clean up. Pat and his team do an amazing job. If you want your yard to look amazing and free up your time to be able to do other things, they will take great care of you! 👏👏

Wonderful company to deal with. We have done the full package of lawn care and an extra large landscape project to beautify our lakefront area. Always available to talk to someone.

We had Fine Touch Services out for a pre-listing cleanup and had a very rushed timeline. They were able to accommodate our schedule and went above and beyond! Absolutely night and day before and afters. The team was on time, super quick, respectful of the property, and cleaned up after thoroughly. Highly recommend. Attached a before and after of one of the garden beds.

The team at fine touch services did a great job getting my flower beds cleaned up. They respond promptly if you have any issues or questions.

I have used FTS for cleaning up my flower beds, replanting the beds, mowing services, and fertilizer applications. I would highly recommend you give them a call.

Snow delayed our service, and they did a great job of making sure we got rescheduled as soon as they could get it done. Would have liked a touch more communication on day of for expectations, but great overall work and solid experience. Will definitely use again.

The guys did a great job on replacing all of my mulch with rocks! The project was done in just a little over a day because of how many people are on the crews. Fast and efficient! Easy to work with and high quality work. Will definitely do business again!

Fine Touch Services has done a tremendous job on my yard and I couldn’t be happier with the quality of work they do, and their pricing is more than fair.

I had them first do mulch in my front yard, then I had them put river rock in my backyard and finally, they’ve laid sod in my backyard and everything has turned out better than I had expected.

I would recommend Jake and Malcolm for all your yard needs. They communicate very well and always text me back right away. Give them a call!

Jason and Pat were great to work with. Their team did an excellent job removing old shrubs/baby plants/clean up and planting the arborvitae’s. Thrilled!!

I hired Fine Touch to install mulch, plant grass, and trim tree branches. Not only were their prices higher than other companies, but the quality of their work was poor. They had to redo the job, and even after that, it still wasn’t done properly.

Fine Touch did a wonderful job on our new sea wall. They were very polite and great to work with. Even when issues arose, they figured out ways to solve the problems. They always listened to any concerns/ideas/suggestions and I always felt heard. Malcolm and his team were great to work with! Very friendly and caring.

Where to start...this was the easiest, most enjoyable experience ever, and that's not something I would have expected when dealing with repairs after a storm. Malcolm, our general contractor, kept the project on schedule, was knowledgeable, responsive and so easy to work with. He was out frequently to check on the progress and kept us updated throughout the process. The Fine Touch crew were prompt, friendly, professional and just amazing throughout, and the finished product is better than we had even expected. The crew went above and beyond to get things right and make us happy. I HIGHLY recommend Fine Touch for all your outdoor hardscape projects!!

The guys that did the work were very friendly and did a great job and the folks at the office were very responsive with great communication. The pricing was reasonable. They did this on short notice so I could get my house listed and looking great!

Good prices, exceptional work. Highly recommend

Great way to support the local community while getting amazing high quality projects done at a very fair price!!

I can't speak to their landscaping, but their respect for safety is nonexistent. I saw a white Chevy with a trailer hitched and items stacked haphazardly in its bed and trailer, the trailer was NOT hooked up for brake lights, and a busted tail light on the truck besides!