Home Services reviews in Fort Wayne, Indiana

I am more than pleased with the work performed on my car. Detailed to perfection! Thanks Riley 😁

Awesome service! Riley is amazing and super professional! We will be back.

Great company! They were professional and efficient. Would definitely recommend. Thanks guys.

I had my car and my wife's car detailed last week. Amazing job. Keep up all the good work! Thanks again.

I received great detailing services inside and outside my car with spot shampooing and was very pleased with the results and the scent used in my car lasted forever and smelled amazing.

I decided to give this company a chance due to time restraints and I am happy to say that I received excellent service. The cleaners arrived promptly, professionally uniformed, and even wore shoe covers!! I was most impressed by the attention to minor details and appreciated the respect and care shown to my home. I would definitely recommend this service and will continue using them myself as well.

This has to be the worst lawn service I have ever used! I mean, seriously! I was with Galbraith's for several years and thought I'd save some money. Horrible decision. My entire property is camera'd out. Every time they would come out to service my lawn I would watch them skip entire areas of my lawn. ENTIRE AREAS! I would then call them and they'd send someone out to re-do my lawn. The next time they came out the "technician" would skip areas again and they'd have to come out and do it again! I have had my absolute fill of this place. After numerous trips out to re-treat (do what I paid for) you'd think they would pass along that I watch everything live on my cameras. Clearly, they don't or the guy just doesn't care. Today was my last scheduled application of the year. I received notification the "technician" was at my property to perform the application. I watched. I watched him ONLY DO MY FRONT LAWN, run his hose in, and drive away. This place drives me crazy!! I called them again and got the "me so sorry" response and asked for the Fort Wayne office to call me personally. If they do this to me on a regular basis what are they doing to others? I know I have bad luck, but this is ridiculous! If you are a current customer I strongly encourage you to look at your cameras or install them. If you are looking to use TruGreen I would recommend getting cameras installed ahead of time. I have canceled my service with them and signed up with Galbraith's again for 2023. Definitely, a lesson learned. I'm sure I'll get the canned "we're very sorry" response or "email us with more details...we care" response. They should already have plenty of notes on file and recorded phone calls "for quality assurance" on file. No need for a canned response.

Today my husband and I are both home and witnessed our specialist Kyle Darrow not complete the services we are subscribed to. He was on-site for aeration and overseed. He only did the front yard, approx 2,000 sqft, and left. He never stepped foot in the backyard. He then invoiced us for the entire 7,400sqft. As you cannot contact the local branch on Transportation Drive here in Fort Wayne, we could only call a customer service 1.800 number. We were told he couldn't come back out because he had finished our work order out and had a schedule with other customers to keep. But, they would reschedule our service within the next week.

There is no accountability, no integrity, and no customer service. This service was $400 and they are robbing their customer base. The rest of our neighborhood uses Spring Green and clearly that is where we are going next. They refused to get anyone back out today, would only provide a partial credit, and said if we refused to pay they would send us to small claims court. There is no longer customer satisfaction or doing what's right. In this economy, these services are a luxury item and not an essential you would think companies would try to keep their base.

If we hadn't witnessed this we would have never known. Furthermore, how are we guaranteed that the additional service would come. Additionally, how can we now trust that services are being rendered as our service agreement states. We typically aren't home and have no idea if this has happened before. 100% would never recommend TruGreen.

I have also filed a complaint with the BBB. Our current invoice is $456.84.

Gab was professional and respectful to me as well as the property. He answered all my questions before and after treatment was finished. He was friendly and approachable in his demeanor. Nice to see that in a young person today. He seemed to enjoy his job and took pride that he had worked his way up from residential to commercial even though our place is residential.

After going through the entire back and forth, they were able to get close to my current provider, I decided to try them since I am not completely happy with current company. Had to call the 800 number to verify that I signed up for the services, only to be quoted a higher price. Gave them the benefit of the doubt and recalled Harry at the Ft Wayne location. Said he corrected and I needed to call again only to get the exact same price which was different from what he originally quoted me. I am out at this point, I would recommend that you be out too!

Nick did a thorough job aerating the yard. I would recommend Trugreen.

We used them for the first time last summer after buying a house. It was excellent. We could tell a major difference after just 1 application. This summer it has been the absolute worst. The guy that they send to spay our yard doesn’t do what he’s suppose to. The 1st time he came this year he stood at his truck for 30 minutes, sprayed my front porch, and then left. Didn’t touch my yard or back yard . We thought maybe we didn’t see him or something and let it slide. The 2nd application 6 weeks later I happened to be out back with my kids. He only sprayed the front yard and then left. Did absolutely nothing else. So we filed a complaint. They rescheduled us for someone to come right back out. THEY SENT THE EXACT SAME PERSON. Guess what?? He still did not do the application right. He is very careless and doesn’t spray what he is suppose to. Imagine that. Very unsatisfied with trugreen this year. We will not recommend or use their services again.

If you hire TrueGreen you flushing your hard earned money down the toilet. The guy they sent to my house supposedly completed an assessment, fertilized my grass and treated the weeds in 6 minutes. Tracked him and watched on my camera put my bill on the door and go back and sit in the truck.. I gave them a second chance but asked they not send the same lazy guy (Andrew) which they agreed. To no surprise, Andrew returned to spot treat my weeds in 10 minutes flat.. I do better yard work than this service but I work long hours. If you want better service for your money, hire a small business that actually needs the money and cares about quality!!! When I cancelled they did not try to get me to keep the service because they are used to being fired!!!

Lavern made contact at the door to let us know he was there to service our lawn. TruGreen is keeping our lawn looking good.

Sometimes good Customer Service is hard to come by in todays market. That is until today, as TruGreen has employee Sarah Y.
Companies seem to have more of a turn over in many jobs and most employees aren't given the time to service customers as once was a priority for most companies.
Well rest assured that Sarah does both time and excellent service to her customers.
A Business succeeds by 1st its People then Process and finally the service or product. Without good employees and process the service or product will fail.
So TruGreen you made the right choice with Sarah when you hired her and she will help keep me as a long time customer.
Thank you , Sarah you deserve to be recognized for showing the customer matters. You go the extra that it takes to put a smile on their face.

If you cancel their service, you will be bombarded with phone calls, texts, and mail attempting to persuade you to re-sign up with them. And they will tell you one of the oldest lies in the book: "We are under new management; it will not be the same as before." My lawn had numerous weed patches from what they overlooked. I canceled their service in the middle of the summer last year. I can do a much better job doing it myself, and much cheaper.

Service tech arrived at 6:30 am,,, startled me at first when he rang the doorbell BUT, he was a gentleman, respectful and professional in his actions. Anthony is highly recommended

Very kind and patient, ready to answer any questions I have and explains everything he’s doing

We have been attempting to cancel our account for MONTHS. We keep being told it's cancelled and then we get account deduction yet again. We have even had to go outside when they arrive AGAIN to tell them we cancelled this service, and they continue to auto deduct our account. Today, I called and asked for a supervisor. I'm told it's against policy for them to transfer me to a supervisor. I was also told they would call me but in the same breath was told if we cancel, the supervisor won't call me. I asked for a letter to be mailed to me showing my account cancelled and that our bank account number was deleted from their systems. I was told they have no way to print a letter and mail it. REALLY? AVOID THIS COMPANY. We spent thousands (and they continue to take our money without our consent) and our yard looks worse than neighbors who don't treat. (I would give ZERO stars if I was able)

Omg! Do not go with this company! They completely ripped off my sister. People need to know that this company doesn’t top soil or seed the lawn. They are not an honest company! Lived with her for 6 months and the entire time there that company did nothing for her grass!

I filled out their online form to request a quote and they called while I was still on the quote page!! They then proceeded to 3 more times that day which was last Thursday. Today they’ve called 7 TIMES!! I’ve had to block 4 numbers from them just today. This is a clear red flag to STAY AWAY FROM THIS COMPANY!!