Appliance Repair reviews in Indianapolis, Indiana

Absolutely terrible service. The lady at the reception is rude and condescending. Technician missed an appointment window and no call was received for 48 hours. When I called to schedule, she set another appointment for a week out. When I asked for something sooner since it was their missed appointment, she was rude and condescending. No apologies, no “let us take care of you”. More of a “so what if we missed an appointment, deal with it” attitude.
Terrible customer service. Only had to deal with them because warranty service chose them. She has no business being in customer service. Unless she owns the business, she should be fired immediately. And if she owns the business then it won’t be long till people stop using them because of her behavior.

I have use this “company “ and every thing was good and the technician was friendly, professional and on time.
Since then they have appointments, not answering the phone. The number says it’s disconnected or I can leave a message but no return call.
My home warranty (2-10) advises me they have the part. I would not use this company. And if your home warranty suggests it tell no.
The only thing I want now is my co-pay back.

Came out to fix fridge, left stating that it was fixed. It was not fixed. I called back and made another appt, no one showed up or called during 4 hour window. I called back next day, no answer and voice mail full. Next day I called at 11 am and was told that someone would call me back. It's now 5:40pm and no call back.

I highly recommend using them. Great service and communication. Took car of my refrigerator, dishwasher and dryer. They were very knowledgeable..

They came to fix my dishwasher and water pump, they needed to replaced and they replaced it. Afew days ago I found my floor is all dammaged with water.I ordered replacement hardwood, it came 3 weeks later once I replace that wood, I found all dammage was done water leaking from underneath diahwasher that they supposedly fixed. It had never leaked befofe there visit.

I will definitely be using Miller Appliance Repair for any of my future needs! Fast, courteous and friendly service. They fixed my dryer and the receptionist was friendly and the tech was knowledgeable and on time. 10/10 would recommend!

They started out extremely professional. It’s been over a month since I submitted my claim to my warranty company and this place has yet to submit the inspection report! I called and leave voicemails and no one returns my call. I called and got an answer and it’s the same woman answering the phone and telling me she will contact the technician to submit the report!

I would give zero stars if that was an option. My landlord bought a new refrigerator from Lowe’s. the next day, the ice maker had never started but I had water. Called Lowe’s within 24 hours of the problem. They said it had to go through warranty. Warranty sent us to Miller Repair. One guy came out, looked at it, said the ice maker needed replaced. They ordered a part and in a couple days, came to install it. The guy didn’t even come all the to my door before he realized they sent the wrong parts. He had to go back. Never heard back so I called and got some lady. She’s the same one I always speak to. She said the part was due in that Friday or Monday. no call. The following Thursday, I called. She put me on hold. Came back and said the part was in and the guy could come on Monday. She said the guy would call me with a two hour window on time. No call/no show. I called again yesterday morning (Tuesday, 9/23/25). She said she had to check because I was on the schedule. I told her I didn’t believe her. She assured me that she had to call the guy to see why he didn’t show. Of course, no call back. I called back yesterday afternoon quite upset. A brand new refrigerator, 6 weeks ago, and it’s still not right. Do not use this company!!

At Mccollum's Ventilation LLC, customer service is the TO PRIORITY!

Great service gives us an honest assessment and recommendations

Repair man was rude and impatient.

Horrible customer service. Kim Williams was rude and not at all helpful. I now understand their horrible ratings. Hire at your own risk.

So I just got the Worth service known to man.
The guy show up 1hr erlee and change me for it and change a Igniter witch cost around 60$ and he change me 98$ And flame sensor I’m putty sure it’s not 67$. The labor was 166$ and he was here for 20 min and what is miscellaneous change it sad service call level 3 change me 218$ for that my total came up to 570$ this is overpriced to the max I will never call them again if my restaurant have to open with out a oven.

They do an excellent job. only complaint is they aren't very schedule friendly. They stay busy so it's hard to actually Have them as soon as you'd like or need.

I have known Jeremy and Rusty for many years, they are always up front with their business and do the best they can do for the manufacturer and the customer!

We have had the pleasure of working with Vanco since 2019, during which time they have provided us with consistent and reliable service. From the outset, their professionalism, expertise, and dedication to excellence have been evident in every interaction. John Taylor has been our go-to person at Vanco. I can always count on John and his team to support our dining facility needs and any emergency when critical equipment goes down.
One of the most impressive aspects of Vanco is its unwavering commitment to customer satisfaction. They take the time to understand our unique needs and tailor their services accordingly, ensuring that we always receive personalized solutions that meet or exceed our expectations.
Additionally, the team at Vanco is comprised of highly skilled professionals who are experts in their field. Their depth of knowledge, attention to detail, and innovative approach have been instrumental in helping us achieve our goals.
Furthermore, Vanco consistently demonstrates reliability and efficiency in their work. They adhere to deadlines, communicate effectively throughout the process, and are always willing to go above and beyond to ensure that we are completely satisfied with the results.
Overall, we wholeheartedly endorse Vanco as a trusted partner for any organization seeking a top-notch Commercial Kitchen Equipment Repair Company. Their integrity, expertise, and commitment to excellence make them stand out in the industry, and we look forward to continuing our successful partnership for years to come.

I've used this company twice so far and the work was exceptional. Their process is a bit different but it's consistent. I highly recommend!