Constraction reviews in Indianapolis, Indiana

Everyone at Universal Roofing & Exteriors were fantastic to work with from start to finish. You wouldn't expect anything less from a company started by a fellow Butler Bulldog! Justin was such a nice guy who even gave me advise on some other projects I was thinking of doing in the future. Roof got fixed promptly along with the wonderful repair and paint job on the bathroom ceiling. I won't think of calling anyone else when the next issue arises!

If you have an insurance claim for your home or just looking for an exterior contractor, this is the company to use. I live in Kentucky but own a home in Carmel, Indiana as well. I spent many hours researching who I should use to do a roof replacement, since I only come to my Indiana home in July-Aug. Universal worked directly with my insurance adjuster, they do the replacement in accordance to state code and manufacturing requirements, they guarantee the work, and deliver the best customer service I have ever experienced. Not only did the replace my roof, but the do copper replacement which looks AWESOME and siding! The sales person Rob was great to work with, he explained everything in detail, the process was extremely clear and smooth. They cleaned after the job and ensured I was satisfied with the work.

This place is a joke.. They were recommended to us by our insurance company (shame on them and I will be filing a complaint about them with our insurance company) after our home was hit by the storm. This was our first claim ever so the process was very new to us. We had damage to the siding of our home and fence. They put a tarp on the side of the home and gave us a quote to paint and fix boards on the fence which was extremely high. We asked around and decided to call other companies to get quotes on new fences. We had a brand new fence installed for what they wanted to fix and paint old boards.. Once we received our insurance check I called their office to make good on the repairs they made for the tarp on the side of the home. The ladies in the office told me the bill was paid and we were good. I called twice to verify (a 2nd call a different day) and the lady in the office was to call me back that afternoon if there was any discrepancies. I never received a call back nor did we receive a bill in the mail. This was in late June early July 2023.. Here it is mid December and now I am being harassed saying my bill was never paid even though their office said the bill was paid and I tried to pay it. I got several emails from 3 different people in a matter of 1 day Justin, Matt and Gary. I would never do business with this company. They are very shady, expensive and don't conduct business well at all. I tried to pay a bill and it's not my fault their office said my bill was already paid for and taken care of. This is not a place you want to do business with.

I would highly recommend Universal for all roofing needs. Matt M. was very professional, on time and went above and beyond to make sure we got the right materials/roof/gutters etc for our replacement. His work with our insurance made all the difference.

Universal Roofing was wonderful, very professional and thorough. We had an issue with another builder and Universal took care of it, gave us a beautiful roof and had a great attitude throughout the process. Highly recommend this company. Rob Yeary is the best.

Universal Roofing was great to work with on our project, which was a complete new roof due to hail damage. The roof is beautiful, and Behory, who was our main contact, gave the project a personal touch, advocated for us with the insurer, and stayed on top of the project throughout.
We also appreciated how responsive Beahory was to any questions. If we had to leave a message (which was infrequent as he usually answers his phone), he would call back immediately. We would highly recommend this company.

The Universal crew did a fantastic job! They replaced and painted all of my old siding. Very professional, hard working and done on time. I would highly recommend them. My thanks to Gary and the rest of the staff on a job well done.
Nelson

I worked with Beshoy at Universal and he was our main point of contact from start to finish. My roof, all of my siding, and all of my gutters needed full replacements per my insurance after the March hail storm. Universal came and gave the initial assessment/estimate and then I had them come out when my insurance adjuster came. They were excellent throughout the entire process and the only delays were from the supply side due to Covid for the vinyl siding. But once that arrived they put it on within a day or two of getting it in. I highly recommend Universal, thanks!

Universal Roofing was great to work with! Their representative clearly explained the process of how they work with the insurance companies as well as provided clear evidence of damage to the roof. He also came on very short notice the day the insurance company came to inspect. They completed the job in one day and I have yet to find a nail in my yard. Excellent work and did a great job cleaning up. Would highly recommend!!

Fast, courteous and complete the job as planned. Would strongly recommend their sales and ops teams. Best roof in the neighborhood.

We had our entire roof replaced from storm damage and it was seamless from start to finish. The sales team communicated with me from the start and was easy to do business with. They came and installed the roof in 1 day and had a great cleanup. Would recommend to use for anyone’s roof replacement.

This is the third project we have done with Universal. They previously replaced a skylight and did some work on our front porch and those jobs went so well it was only natural that we would go with them for our major roof work. Rob worked with our insurance company and was very transparent through the entire process. When it was time for our project to start, we were given a start date ahead of time and a crew began work when they said they would. The work done was beautiful, and we could not be happier. Everyone on site communicated effectively and often with us, were respectful of my house, and cleaned up well when the project was over. I would highly recommend Universal. Now that I have a long term, water tight roof, I know I won’t need them up there again but I will certainly call them first for any future projects!

Let me start by saying Universal offers quality work at a fair price. We had our roof done last summer and they did an amazing job. They were in and out within 2 days and cleaned up everything when the work was completed. They truly offer the traditional style of customer service. Meaning, they actually have great customer service and went above our expectations. You will be pleased with Universal's work.

We needed a small area on our roof repaired that had shingle damage. Universal arrived in a timely manner and did a temporary repair in case it rained before they could return for the complete repair, they did not charge for the temporary repair. They returned sooner than expected to complete the job. They did a great job and also checked out the entire roof and found another area that needed some attention and took care of it at no additional cost. I would not hesitate to recommend Universal to anyone needing roof repair or a completely new roof.

Universal has been terrific to work with and I appreciate their professionalism and quick response time. My roof was damaged by hail in March 2021. Everyone including Derek Higgins, Aidan, Alex and the crew made the process go smoothly. Universal is also going to re-side the entire exterior of my home in the near future. I will not hesitate to use them again and recommend their services.

Universal has twice replaced our roofs after major hailstorms years apart. Their service was thorough, customer-focused and easy to work with every time. It is a first-class company run by outstanding, honest people. I recommend them to everyone who asks for a roofer because of the quality work and customer service you receive.

I wanted to thank Ethan Davis and his crew at Universal Roofing and Exteriors. Ethan kept me informed of the repair process at all times. Universal worked hard with my insurance company to ensure the repairs met high standards of safety. My roof and the siding on entire side of house was replaced. I could not be happier with results. Highly recommend!

Universal Roofing and Exteriors is absolutely fantastic. Ethan, our representative, stood by our side when our insurance company drug their feet and changed claims adjustors on us. He fought for us and it really meant the world to us when we already had a lot on our plate. Our family is forever grateful for truly exceptional customer service. Our new roof is lovely, added value to our home and we know it's safe and gives us peace of mind!

Great job they did on my roof. We would highly recommend them to anyone looking for services.

This company was amazing to work with. They completed the work in a timely manner. The crew was polite and respectful of our property. They did a wonderful job communicating with us throughout the process. I would use them again and would recommend to anyone searching for an honest roofing company to contact Universal. They are the BEST!

Awesome company! Nick Fletcher coordinated the Roof repairs with other contractors, and provided clear and timely communication with the Insurance Adjuster and us. The workers were friendly and professional, and cleaned up very well after the work was completed. The office staff was always very friendly and professional, and always provided quick, clear communication and follow-up info. I recommend them to all!