Constraction reviews in Indianapolis, Indiana

Gary B. Was very thorough and knowledgeable. He followed through with requests related to product and availability. He worked with me on pricing, matching or beating other quotes.
I found the teams that did the work to be professional, to understand my desires and to be diligent in their work process.
I would recommend Universal to anyone seeking exterior home project work.

After a recent wind-driven rainstorm, I discovered a leak in the ceiling of my office. A trusted friend in Property Management highly recommended Universal Roofing & Exteriors. I was grateful to have a referral especially after several disappointing experiences with other roofing companies over the last 20 years.

I reached out to Chris via text, and he responded promptly. We scheduled a time for him to assess the damage. He arrived on time, thoroughly diagnosed the issue, clearly explained what he thought the problem was, took photos for documentation, and resolved the problem, all within 30 to 45 minutes.

Chris was professional, efficient, and transparent. He also provided a helpful estimate for a more extensive repair, should the issue recur.

Overall, I was extremely impressed with the service and responsiveness. It’s refreshing to work with a company that values professionalism and customer care. I highly recommend Universal Roofing & Exteriors and will absolutely reach out to them again if needed.

We have used Universal Roofing not only for repairs but for recent large project of replacing roof with composite slate and new gutters. They were easy to work with and professional at every step. Billing was transparent and held no surprises. The install took some time related to size of project but pace was consistent and crews did a good job with clean-up. Quality and customer support seems excellent. They have the skills for complex projects. If I needed another roof, I would contact them.

Universal roofing is a family owned and operated, and have been around for 35 years. They did my parents roof 20 years ago and did my roof in 2020. Turned out really well, and had no issues.

Universal installed gutters, downspouts, siding, windows, doors, flat roofs, steep roofs, and can do copper bays.

I was thinking about switching to a metal roof over the front porch but decided not to do it.

The roof took 1 day to remove and install. The crew worked until 8:00 PM and was starting at 7:00. Gutters were installed a week later.

Communication was excellent and the quality of work was amazing. They cleaned my yard very well and protected my plants. No issues with the install.

We have a nearly 100-year old house and Universal has been outstanding in allowing us to maintain the outside look with improvements to a chimney, roof flashing and skylights to replace ones that were malfunctioning. Universal is the only company that we use for the upkeep of our roof and any other issues we have on the outside of the house.

The structure of our roof was badly rotted. Matt said the only roof theyd worked on-which was worse than ours, was the oldest standing structure in Putnam county in the woods, a log cabin that was a historical site. They rebuilt our roof structure as well as doing the roofing. Amazing job! Amazing!! Cannot recommend universal roofing Indianapolis enough! We are having our siding and replacing all of our windows next- with Universal.
We have put in new retaining walls,had the land re-graded, put in all new electrical, put in all new plumbing, and spent over $200,000 on foundation work – and the ONLY contractor we had no problem dealing with, who always had an answer, who went the extra mile was Matt at Universal. The absolute best! Wish everyone was this detail oriented and pro active at problem solving!

I could probably write three pages of the terrible experience I had with our farmhouse renovation (gutters, siding, roofing). I unfortunately was caught up, when the company was sold in the midst of my project to a storm chasing company and was no longer the family owned like it had been for years. The last of the issues is my gutter that I have reached out multiple times to no avail no response no one to come fix it and it’s a simple fix. The gutter downspout was not Properly strapped to the house, and it just dangles and swings in the wind. I’m most likely gonna have to call another company to come and try to do something about it because I can’t get Universal to return my phone calls emails text messages, etc. these pictures seem minimal, but if you only knew the impact of what was really done and had to be removed all the siding roof repairs and they had some crews, that in my opinion I had no idea what they were doing. I did have some good experiences with some of the project managers were good. One guy was leaving and he just said terrible things about the company. The other PM guys were pretty good. All in all I would never use this company ever again.

Had the Leafguard guys out today to give us an estimate on our house. Troy Walters was so thorough and took his time to explain everything to my mom and I. I really appreciate someone who takes the time to go over what you need and what their company can do. We signed today and our new gutters are going in tomorrow! Here's to preserving our home and our piece of mind.

Very good experience Very detailed I was completely at ease. Loved hearing his voice

Chris explained everything very well! Had to explain things a couple of times when we were confused 😊. He is AWESOME!!!!!!

Austin and Earl did an amazing job! Very professional and it looks awesome!!

We are looking forward to never climbing a ladder again. Troy explained everything very well. Looking forward to install tomorrow.

We did not have a positive experience with sales representative Justin. The sales tactics were high pressure, lasted two full hours, and included a bait and switch (offering a gift card for a consultation, then refusing to provide one). We eliminated this company from our list due to the lack of respect and integrity, even though we were interested in the product. Very disappointed.

Jacob (and leafguard as a whole!) was so helpful and professional. He was able to address all of the issues we were having with our gutters and water coming in, and informed us how the new gutters would prevent this. I can’t recommend enough!

From the free estimate to the completion of installation, everyone was prompt, professional, & competent. The new gutters look great & work well.

Troy Walters was the representative who provided the free estimate, he was courteous. He did not use any of the stronghold pressure sales tactics that are generally associated with salesmen. That’s something I really appreciate.

I didn’t get the name of the crew members who installed my gutters, but they were wonderful as well. I had a good experience and have no complaints.

Chris did a great job explaining the system to me. I would recommend him to anyone needing gutters !

Zach was awesome!! He explained everything very well. He pointed out several problems that we have.

Ty-Varis Walker and Earl Nails completed my gutter inspection and cleaning. Ty-Varis listened to my concerns and he and Earl went right to work. After a large hornet encounter all was resolved. Thanks again, LuAnn Osborne

Here’s something to think about. You get what you pay for. Yes these gutters are a little spender however they are worth it.

We have a big old messy Sycamore tree in our front yard. These gutter are great low maintenance and the rain does not overflow it actually drains.

If you are hesitant get them you’ll be glad you did!!

Dave
Seymour IN. 😉

Troy was excellent. Looking forward to staying off of a ladder for the first time in 30 years. Also looking forward to stopping fascia boards from rotting.

Troy Walter's gave us a great experience in buying a new gutter system. He was extremely knowledgeable on all of the gutter options out there and made choosing this system an easy choice. We are excited to get our new gutters installed.