Constraction reviews in Indianapolis, Indiana

bad drivers road rage during construction on 465 S wouldn’t hire

Once the work was started we were very happy with the communication and final result in helping us get our house back to normal again.

They did a great job of restoring my crawl space after a septic backup.

Our insurance company recommended them for repairing some water damage to flooring in our home. It took months to get done, there was almost zero communication about what was happening and when.

We bought a house that service master had "cleaned" after a fire. There is still a very strong smoke smell so we reached out to Cameron Apple to see what our options to fix might be. He is the most unprofessional people I've ever dealt with. Don't use them if you have to deal with this guy.

If you are concerned with health affects of mold/water damage, I'd run from this company.

Here's the back story.
I found water damage & microbial growth in my kitchen. While waiting for insurance and trying to find contractors, I started removing cabinets and flooring; and drying things out, trying to eliminate any mold, which my nose can unfortunately detect. After this, I had the air tested and the levels came back as acceptable (similar to outside). But my nose smelled a faint smell of mold near 2 remaining cabinets that I needed to have a functional kitchen.

My insurance company referred me to ServiceMaster. Two men, Bob & Austin, arrived on time to assess the situation and take measurements. Bob assured me that Service Master is a expert mold remediation and restoration company and that they do these jobs all the time. I was impressed with their level of detail in measuring and listing all of the various components that would need to be address. UNTIL.....

I expressed my concern over the water damage creating mold and explained that in spite of clean air tests, I could still smell a faint smell of mold near the cabinets that I had not removed.

When I requested that affected subfloors be replaced because I was concerned about microbial growth on and beneath them as well as the squeaks that had developed since the water damage, they balked.

ServiceMaster, a "mold remediation company," complained to my insurance company that I was trying to get them to do things outside of their "protocol." They wanted to rebuild without addressing my concerns about the subfloors. They didn't seem to understand how water damage above the floor could compromise the subfloor and could contribute to microbial growth on the underside. I suggested we part ways.

Minutes later, I learned that these men were from the "restoration" side of the business when their "mold" expert called me to ask "what the problem was." His first availability was several days later and he suggested before arriving that rather than remove the subfloor, we cut holes in my perfectly good ceiling below to inspect for mold as he was skeptical since the air tests were ok.

We parted ways, with ServiceMaster telling me one story and my insurance company another story. This shouldn't have surprised me because the Mold remediation guy, who is apparently unable to control his impulse to interrupt, talk over and bully women on the phone, also didn't seem to understand proper mold remediation protocol.

I later found mold beneath that same subfloor that they were unwilling to consider removing. Apparently removing subfloor a more complex task than they were willing to take on, also known as "not part of their protocol," so they'd rather ignore potentially hazardous issues for the sake of making a quick buck.

The whole experience left me frustrated. It created doubt with my insurance company, thereby delaying the remediation process with mold present.

I wonder how many other families they've put at risk by rebuilding before carefully inspecting to make sure all issues have been properly addressed.

We were in a really bad situation considering that our basement flooded and our insurance policy left us without coverage. ServiceMaster's quotation for the remediation was similar in price to the other companies we contacted. What made us go with ServiceMaster was the project manager's willingness to reduce the price based upon work we completed ourselves. Of the other three companies we had contacted, two wouldn't even respond to me after I told them that I would do some of the work on my own; one company flat-out refused to negotiate. We took on a lot of the work on our own, but it saved us quite a bit of money and was greatly appreciated, especially considering who stressful this entire situation has been. The crew which did the actual work did a wonderful job and exceeded our expectations. I would have no hesitation at all referring someone to ServiceMaster for this type of service.

Crossroads came in and restored our home after we had a dishwasher leak in our kitchen. Their technicians were very helpful and understanding to our needs since this was our very first claim. They explained the process from A to Z and most importantly were able to save our floors.
I highly recommend service master and will definitely use their services again if ever needed.

Had a water leak in our house, ServiceMaster was the company my insurance recommended so I proceeded with them for remediation. There wasn't major damage, but enough that flooring and baseboards had to be removed, and fans left for a few days to dry the impacted areas.

They created a large mess in the garage during demo, and left if there when complete. I then never heard back from them about reinstalling the base boards. Once I got the flooring company out to install new floors, Service Master said coming back out to buy and install new base boards was an insurance discussion and was not worth it for them. So I ended up out of pocket for something they were already paid for in their insurance billing.

The phrase used was 'the minimums for starting a job like that are over the top'. My problem with that is they wouldn't be starting a job, they would be finishing a job they already started and were paid for.

Giving 2 stars instead of 1 because they did do a good job of drying the impacted flood area.

WORST COMPANY AND EXPERIENCE EVER IN MY LIFE! Our house was hit by lightning, so we had fire damage & water damage from all the water used to put out the fire & the fire hoses running through the house. Our insurance agent recommended Service Master by Crossroads. They came out quickly and the sales rep was amazing. My husband and some of his co-workers came over right after it happened & put a tarp over the huge hole in our house to protect it from more rain that was heading in. Service Master didn’t do that. They came in told us it would take about 3 months to complete all the repairs, they came in & packed up all of our personal items & took pictures of damaged items. A fabric company came in & gathered all the clothing, bedding curtains and much more. Then our house set open for three months with nothing being done. They did not close the hole in the side of our house, they did not dry the house properly or even at all. We had two upstairs bedrooms that had to completely come down. Since there was no mitigation done, the insulation was surely taking on moisture during this time. Also while they were not doing anything for 3 months we were being charged for storage of our items. This started towards the end of October, and lasted until the end of May. It took them 7 months to get things done. They were not done properly there was paint all over the new hardwoods, they painted over dust on the doors and the door frames. Used a latex paint on the window seals. Which is peeling off. The house when finished was supposed to be professionally cleaned. They sent out three guys with windex and a broom. They cleaned three windows and swept the floor (which was done horribly. They sat an old toilet in the bathtub with nothing under it so there was a huge rust stain in the garden tub. Nothing that wasn’t being replaced was covered to protect it. Including our cabinets and countertops, new tile floors, or the new wood floors or carpet. New floors went in and they painted and got all kinds of pain in the floor, and it wasn’t cleaned up. To top it off when we received our things back, we were missing so much stuff it was insane, they scratched my brand new dining room table and chairs. So much damage to the furniture. Seals were missing from end tables between the glass and the table tops. Things that were brand new in boxes just disappeared, our blackstone grill was determined not salvageable but it was. The disappeared pretty fast, I could go on and on about all things missing when we got items back. They brought a load of boxes, and then came back with more they they “found”. We had a brand new still in the box Bluetooth with lighting system vent fan that you can see in pictures it totally disappeared they have no clue what happened to it. They don’t bring back my husbands extension ladder. How do you miss that.. we had to call and got it back two days later. They offered me $150 for cleaning my 4 bedroom 2 and half bath home that took me a total of 16 hours to clean properly since they didn’t actually send a cleaning crew. The cleaning “crew” should have been to our house at 8:00 am as they knew when all the furniture and appliances were being delivered. Instead they came at the same time of everything being delivered and set up. It was a crazy mess and cleaning did not happen. I was in tears every night with them. We came in one day & noticed water on the floor. We told them it looked like a pipe had busted from the cold weather & they needed to check it. They didn’t. So when the water turned on there was a waterfall in our entry way. When we called we were told that we needed to call a plumber. Umm no that is your job. So drywall, ceilings, & pipes had to be replaced because they didn’t listen to us. With no coverings on the counters, tile flooring or on anything else countertops were scratched, tile floors were chipped. They sent someone out to buff our countertops when they should have replaced them. They paid no mind to the tiles that were chipped. Complete & TOTAL NIGHTMARE. I wish there was a negative star system!

Hired by my insurance after water damage. They did the job just fine but crazy expensive for drilling holes in the walls to let it dry. ISSUE 1: Regardless of price, they took my large rug to professionally clean it, which I greatly appreciated, until I never got the rug back. Had to call multiple times to get ahold of someone for them to say it would be delivered ‘today.’ I finally received it 5 days later.
ISSUE 2: I paid the bill the same day the invoice was emailed. Almost one month later I just got another reminder invoice saying I have an outstanding balance for the exact same amount. I sent a screen shot that the money was paid from my bank account. I called and not surprisingly can’t get ahold of who I need to talk to. Really disappointed in this company. Customers are already stressed and just want decent customer service, which isn’t happening.

I'd like to extend a heartfelt appreciation to Josh Law and the exceptional team at Service Master! Towards the end of 2023, following a regrettable incident where the plumbers tasked with installing our water heater inadvertently neglected to reconnect our lift pump, resulting in significant water damage to our basement carpet, Josh and his team swiftly stepped in to address the issue. Their prompt response and remediation efforts were exemplary, coupled with a commendable level of communication and respect throughout the entire process. In fact, we were so impressed by their professionalism that we entrusted them with installing our new carpet as well.
Yesterday, when our area experienced flooding and our sump pump failed, I immediately sought assistance from a new, reputable plumber to install a replacement. Despite Josh being on vacation at the time, I reached out to him, and true to their commitment to exceptional service, his team was on-site within a mere couple of hours. Thanks to their swift action, we suffered no further damage to our belongings, and remarkably, the brand-new carpet they had installed was salvaged without issue.
Words cannot express my gratitude towards Josh and his team for their unwavering dedication to providing prompt, high-quality service consistently. I wholeheartedly recommend them to anyone in need of expert care for their home, especially during times of crisis.

Water problems are never fun. Ever. But at least when we needed a quick solution service master was there promptly and really took care of us. The team made it as painless as It could be and we are grateful to have a dry basement once again. Thank you!

I had a GREAT experience with Servicemaster by Crossroads! Not only did they respond quickly, but they were thorough and efficient walking me through everything they would do to ensure we would get through our bathroom flooding. I would recommend them to anyone & everyone! Thank you Servicemaster by Crossroads!

My home had a problem with the main floor toilet and water flooded the upstairs and finished basement. October 31

Started by calling the owner by referral.

The "drying" portion went smoothly. The equipment they use is very loud to dry.

The problems started with the handoff to the reconstruction team. I had hoped they would get the main floor "fixed" by Thanksgiving. They sent a quote for the estimate for reconstruction to the wrong insurance company. They didn't run the estimate by me and were missing items to be fixed.

The owner seemed interested in resolving but in the end, it became a wrestling match about who was more wrong on dates, items to be fixed, etc.

The people doing the work were good. The office needs an overhaul - not customer friendly and lack empathy for customer expectations.

Manny X came to do final inspection and pick up all the equipment. They were prompt and worked quickly to take all the final readings and Document their findings. I would recommend them to anyone who would need their services.

Worst experience ever! High price and there is mold in 2 rooms just 2 weeks after they did expensive “clean up” They tore up some things and refuse to compensate me unless I go along with their restoration plan. Called their corporate office and they merely took my name and number so someone could call to see what was wrong and I haven’t heard back. Servicemaster used to be a name you could trust. Save yourself some grief!

Chris and his team were amazing! They came into my home and made sure to make everything was taken care of!

Servicemasters restoration by Crossroads did a great jobs when I had a sewage leak in my crawlspace. They were prompt, got the job done quickly and efficiently. They were professional and I would recommend them to anyone! They were very helpful.

Impeccable service from ServiceMaster for 3 unfortunate floods in my condo. Quick to respond and come onsite to investigate, great customer service walk through on how to handle the damage and work with my insurance company. The dry out, construction and follow-up were top notch and I will continue to recommend them to friends and businesses. THANK YOU SERVICEMASTER!!!!

Our basement flooded. Service master was very quick to respond. They were very professional and attentive. They were thorough in checking to make sure all moisture was out of our basement. We would definitely call them again. Stacey Green is our favorite service master professional.