Home Services reviews in Indianapolis, Indiana

I can not say enough good things about Bartlett. From start to finish, they were far superior to other companies we had out for estimates. Tyler was our arborist and he was extremely knowledgeable and professional. We live in a fairly wooded lot and I was hoping to find someone we could trust with our tree concerns and we did with Bartlett and Tyler! They removed 2 trees and 3 overgrown bushes at very affordable rate and Tyler also gave us time estimate on our other trees. So happy with their service and have been recommending them to everyone!

Jonathan and Pablo were great to work with...I have 20 Arborvitae trees that were planted 2 months ago and looked like they were not doing well. Jonathan determined the trees were planted too deep and suggested a root collar excavation which Pablo did last week. They also fertilized all my palm trees. I intend to have them maintain all my trees going forward. I highly recommend Bartlett....

I normally trim my own trees because I'm really picky about such things. After visiting with the folks at Bartlett, I decided to give them a shot. I explained that I would be out there the whole time (I'm retired and do all of my own gardening and yardwork), and would expect the crew to honor what I asked for. Michael, the arborist I initially spoke with said that would not be a problem. I also felt Bartlett charged a fair price. (I got bids from two other companies, one national and the other local. Bartlett was the middle bid and closer to the lower bid than the higher bid.)

Bottom line: they did a great job and I endorse them without hesitation.

I'm extremely displeased with the customer service and the arborist. I signed the proposal June 3rd. Silence. Then Friday June 6th, Bartlett sent a safety crew to assess the removal. I happened to be home at that time by pure luck. The crew asked me to contact my neighbor to make sure it was okay to use their yard. I was then asked to let the arborist know what the outcome was. I don't expect your arborist to work the weekends, so I was going to let the arborist know on Monday.

I arrived home after work on Monday June 9th to a trashed yard, and a huge dumpster in the driveway. NO EMAIL, NO CALL. I was never notified when you were coming out, or even the progress of the project. If I wanted contactless service, I'd order from DoorDash.

Then I receive an invoice, with a proposal that's still in progress. I just don't understand why I can't get one simple phone call to schedule this out or let me know when a single part of the proposal has been completed? For $8,600, I think you guys could at least call and talk to the homeowner before setting up shop at their property. Maybe even call me and let me know when someone might be out to grind the stump?

The reason I called you guys back a second time to do work at my property was because when I worked with Tyler Hirschinger last time, his communication skills and professionalism were top notch. I know he doesn't work with you anymore, but I'm just asking for some simple and reasonable customer service. Just call, text, email, please.

EDIT 6/26/25: Received a voicemail from them explaining how their business was incapable of operating due to storms.

We've had a good experience with Bartlett multiple times. Most recently they trimmed our mature Sugar Maple. They have also done soil tests and treatment to help prevent future problems. Enjoy working with their local rep Sean.

Working with Bartlett for the past 4 years they are the best in tree care, knowledge, and professionalism in the area.

UPDATE*
The owner of the company responded to my review leaving his name and #. I called him, left a vm & never received a call back. In addition, I just saw the company response has changed. The owners name & number has been removed.

Bartlett completely disrespected our property & our neighbors property.
I honestly don't know where to begin. They trimmed way to much on the trees & yet still left branches hanging over our roof, which was one of the specified goals.
They left a huge mess on the road & left for lunch, leaving a huge branch laying in my front garden smashing my flowers. One of the guys ate his lunch in my neighbors yard leaning against their house. They left a tote sitting in the front yard leaving a big dead area in the grass. They didn't clean up behind our cedar, I had to do it the following morning. Trampled through our front garden & actually pulled flowers out... I had to replant them. They literally dug up new grass we had planted in the Spring by dragging heavy limbs across the ground.I used this company in 2019 and they did a great job, what has happened??
BTW, when I sent a message with pics detailing the issues to their Arborist Daniel Richardt, his response was " it's unfortunate that we didn't meet your expectations".

We had a very large Siberian Elm tree in our backyard that needed to be removed. The tree was tightly situated in the middle of three major structures, utility wires, fencing, and decking. I was extremely concerned about having this tree removed in a safe manner, and I knew there was small group of professional arborist in the Indianapolis area that could competently perform this work. The removal required extensive roping/rigging and the drop zone was extremely tight. These houses are located in the historic neighborhood of Fletcher Place and the structures are extremely close to each other.

Sean Rock and his team at Bartlett Tree Experts did an amazing job in delicately removing this tree. The crew roped every piece of this tree down into our backyard, and down a very tight path to the alley for removal.

The team was extremely professional in their approach and execution. No harm was done to the structures, pathway, fencing, and utility lines. They also coordinated with IPL for removal of power lines across three days of work.

I am extremely satisfied with their work and would highly recommended them to anyone looking for tree removal.

See attached photos.

Thanks so much!

I have been waiting since June, now the end of September, for my tree stump removal. It took one month for Rick to call me back and admit that he is terrible about returning calls, scheduling services. How is someone like that still working at a well known company. I have repeatedly made calls, left messages for a manager to call back, for that request to go ignored. Two weeks ago, Rick told me he would send out utility to mark and then Bartlett would be out to remove stump. That still has not happened.

Then, I see that Bartlett has been at my neighbors house for days doing work. I will continue posting negative reviews until Bartlett addresses my tree. Oh, and of course they keep sending invoices.

Ran into any employee on the highway. Driving extremely unsafe then cussing at me because he cut my car off. Can’t trust them to be safe wouldn’t trust them with my business

Perfect

Very knowledgeable and helpful for all of my landscaping needs. Reasonable prices and referrals for services.

Shawn has been planting my pots (I have 16!) for years! He has an amazing eye, does fantastic work, is reliable and his prices are great for the amazing work he does! Unlike others I have tried, the pots look simply fantastic on DAY 1! No waiting around for things to fill in! I LOVE Shawns attention to detail, his professionalism, his experience and his work ethic! I simply can’t say enough about how fantastic my experiences have been over the years!! Thank you, Shawn!!!

It looks great!

JIT Lawn Care always makes our yard look great. They are on-time each week and communicate effectively if there is any change in schedule.

The team I had today was great, he came and asked how I thought it looked. I hope they are my regular team.

The team that came to the house did a wonderful job of mowing, edging and blowing off the excess. Especially appreciated that they went over the backyard to make sure that it wasn’t clumped.

I have been very well pleased with this service. They come out and mow the lawn and get it to looking really good. Very fast and no hassle. The guys work hard and get the job done. I recommend them if you are looking for lawn care.

JIT Lawn Care really stands out for how professional they are while still offering great value. They’re easy to communicate with, show up the right way, and run their business in a way that feels reliable and consistent. Definitely a great choice if you’re looking for a lawn care company you can trust without overpaying.

Did an excellent job in cutting the grass and getting rid of the clumps that were left in the yard attention to detail is what make you guys good?

This company overcharges. I no longer trust the management.