Home Services reviews in Indianapolis, Indiana

They were across the street doing some work and I had some branches that had fallen during a storm. I asked what amount of money it would take for them to run them through their chipper but they did it free of charge! They even sent two guys to help me get it all and bring it back!

I had an incredible experience working with this company! Fast, efficient & great communication. Thank you so much.

I used BRTS to trim a tree and if I could give more starts I would. The service was timely, and the results were outstanding. Even better the pricing was very reasonable. I would definitely use again!

I had an estimate to have a smoke bush shaped and trimmed and they did more of a “tree topping” plus. It looks absolutely terrible and I’m disappointed in the work and would not recommend them. When I questioned it and sent before and after pictures they responded “it’ll grow back”.

Broad Ripple Tree Service has great customer service, quick delivery, and professional and smart delivery people. They are my new firewood supplier, and I'm quite happy with them!

I was very disappointed with this company. I asked them for a quote to prune some dead limbs and instead they gave me a quote for tree removal! I explained we were not interested in tree removal but the man insisted what we had were undesirable "stink trees" and could only be removed. This is ridiculous, I know for a fact we have walnut trees and a HUGE oak in our backyard. It's a if he wasn't even looking in the right yard! But they insisted that with all their "years of experience" they knew what they were talking about, no reasoning with them at all! I wonder how any other "stink trees" they have conned property owners in to removing???

We had four trees trimming today. Broad Ripple Tree Service comes on time, politics and work fast and clean. We couldn’t be more happier. Will definitely call them when I need them next time.

We had a dying willow tree completely removed and another tree trimmed back in less than an hour. I appreciated the attention to detail and how they cleaned up every last fallen branch and twig from the yard. They went above and beyond! Thank you for the quick service!

I called for an estimate on 11/24/2020 and the very kind woman who answered stated she was not sure but believed she could get someone out the very next day. She stated whatever the case, I will call you one way or the other. She called me the next day (11/25/2020) and told me someone would be there in 30 minutes. In this day and age I am impressed when businesses do what they say they are going to do. I appreciate the quick response.When the gentleman came, he did not introduce himself. I asked was he from BRTS and he said yes, "What you got going on?" I showed him the work I needed done. He asked some clarifying question, wrote an estimate and said he could have it done today because he had some crew in the area. I told him I'm getting estimates. As he was leaving I said, "Thank you for coming out." He did not reply. Perhaps he didn't hear me, but nothing about his presentation was customer-friendly. I felt like I was a bother. They probably do great work but I won't find out. Courteousness goes a long way. I called back and spoke to the same woman and shared my experience. I learned that my interaction was with "Jerry." I wouldn't know because he did not introduce himself. She was very gracious and stated it was not like Jerry. I don't know but you only get once to make a first impression. The woman who answered the phone has a very pleasant and engaging demeanor. Jerry...... If he was having a bad day, I hope it gets better. I will not be using the service.

Really fast response and same-day quote. Pricing was better than other competitors. Kenny and his team were really nice and made sure I was satisfied with the work before they left. They cleaned up all the debris and did a great job.

We highly recommend Broad Ripple Tree Service.
We had 2 trees removed and we were very impressed with the work ethic, their professionalism and administration.
They cleaned up every bit of debris.

Jerry was quick to come out and provide us a quote for tree/limb removal. He was able to work within our budget and got the job completed less than a week later. Would highly recommend!

I cannot say enough about this company and team that just finished a large tree job for us. Not only were they on time, polite, and efficient, but after the job was finished, they cleaned my yard up from small debris and it looked better than before! Very impressed! I would recommend this company to everyone. Very satisfied with what they did! Thank you!

We had this company come to our house for an estimate to get a split tree removed. When the man arrived he did not even bother to knock on our front door to see if we were home. He walked straight into our fenced in back yard, which made me very uncomfortable. Luckily, and only by chance, our dogs were not outside at the time. We walked out to meet him and he did not tell us his name or what company he was with, we only knew from the hat he was wearing. He was inconsiderate and argumentative when speaking with us. I started to explain to him what help IPL was offering us and was interrupted. I presented a work order from IPL who agreed to remove part of the tree first for safety and he continued to offer negative comments and disbelief for what I was saying. He handed us an estimate at the end of the interaction with the only comment being the price with no eye contact and then just walked away. My overall impression was he was unhappy to be completing an estimate and did not care what came of our interaction. This company has decent reviews for the work, but I can’t consider hiring them as the lack of care in interaction seems like a huge red flag.

I had a dead tree looming over my driveway. I called their office and they had me an estimate within 2 hours. I accepted their estimate yesterday evening and they already have the tree removed.
Great job guys, Thank you

Wayne Franz

Best money I have ever spent for brush, trees and schrubs on my apartment building. There was ridiculous overgrowth of small trees, bushes, medium size trees and the crew blew me away when I saw what an awesome job they did!!! Highly recommend this place to landlords, homeowners, investors with several properties, commercial people everyone!!!

I called for a quote and received the quote on site the next day.. the owner was personable and courteous. Listened to my requests and ensured he could follow through. There crew showed up and fulfilled the contract to the letter. I am very pleased with this company Broad Ripple Tree Service. Cliff Graham

They appraised my giant Hackberry (with a huge split) within hours of requesting removal so it wouldn't fall on my house. They came the next day, and it was done! Excellent cleanup too. Couldn't have asked for better service.

I ordered a 1/4 cord of firewood at 9am and when I came home that evening it was delivered and beautifully stacked with care right where I asked them to put it. I thought $100 was very reasonable for delivery, unload and stacking. Made a fire in the fire pit that evening and the wood was excellent quality. Very dense and slow burning. They will be my go to for firewood from now on.

They don’t care about retaining long term customers. Learn from me.

I have used Broad Ripple Tree Service for at least the past six years to deliver and stack firewood for the winter. I always ordered it for delivery at the end of September. And their service and quality was always first rate.

This year, 2021, I called but was told they are not delivering firewood until sometime (unspecified date) in October. The person on the phone was unhelpful and utterly unconcerned that I was a long time customer. She told me I could/should go somewhere else. I was flabbergasted by her attitude. They are apparently no longer interested in my business.

I won’t be using them in the future. Learn from me.

Broad Ripple Tree Service is fantastic! I received a quote on my project the same day I submitted the request online. Within 2 days it was complete with no hassle. I had a tree cut down and stump removed. I highly recommend their service.