Roofing & Gutters reviews in Indianapolis, Indiana

I worked with Beshoy at Universal and he was our main point of contact from start to finish. My roof, all of my siding, and all of my gutters needed full replacements per my insurance after the March hail storm. Universal came and gave the initial assessment/estimate and then I had them come out when my insurance adjuster came. They were excellent throughout the entire process and the only delays were from the supply side due to Covid for the vinyl siding. But once that arrived they put it on within a day or two of getting it in. I highly recommend Universal, thanks!

Universal Roofing was great to work with! Their representative clearly explained the process of how they work with the insurance companies as well as provided clear evidence of damage to the roof. He also came on very short notice the day the insurance company came to inspect. They completed the job in one day and I have yet to find a nail in my yard. Excellent work and did a great job cleaning up. Would highly recommend!!

Fast, courteous and complete the job as planned. Would strongly recommend their sales and ops teams. Best roof in the neighborhood.

We had our entire roof replaced from storm damage and it was seamless from start to finish. The sales team communicated with me from the start and was easy to do business with. They came and installed the roof in 1 day and had a great cleanup. Would recommend to use for anyone’s roof replacement.

This is the third project we have done with Universal. They previously replaced a skylight and did some work on our front porch and those jobs went so well it was only natural that we would go with them for our major roof work. Rob worked with our insurance company and was very transparent through the entire process. When it was time for our project to start, we were given a start date ahead of time and a crew began work when they said they would. The work done was beautiful, and we could not be happier. Everyone on site communicated effectively and often with us, were respectful of my house, and cleaned up well when the project was over. I would highly recommend Universal. Now that I have a long term, water tight roof, I know I won’t need them up there again but I will certainly call them first for any future projects!

Let me start by saying Universal offers quality work at a fair price. We had our roof done last summer and they did an amazing job. They were in and out within 2 days and cleaned up everything when the work was completed. They truly offer the traditional style of customer service. Meaning, they actually have great customer service and went above our expectations. You will be pleased with Universal's work.

We needed a small area on our roof repaired that had shingle damage. Universal arrived in a timely manner and did a temporary repair in case it rained before they could return for the complete repair, they did not charge for the temporary repair. They returned sooner than expected to complete the job. They did a great job and also checked out the entire roof and found another area that needed some attention and took care of it at no additional cost. I would not hesitate to recommend Universal to anyone needing roof repair or a completely new roof.

Universal has been terrific to work with and I appreciate their professionalism and quick response time. My roof was damaged by hail in March 2021. Everyone including Derek Higgins, Aidan, Alex and the crew made the process go smoothly. Universal is also going to re-side the entire exterior of my home in the near future. I will not hesitate to use them again and recommend their services.

Universal has twice replaced our roofs after major hailstorms years apart. Their service was thorough, customer-focused and easy to work with every time. It is a first-class company run by outstanding, honest people. I recommend them to everyone who asks for a roofer because of the quality work and customer service you receive.

I wanted to thank Ethan Davis and his crew at Universal Roofing and Exteriors. Ethan kept me informed of the repair process at all times. Universal worked hard with my insurance company to ensure the repairs met high standards of safety. My roof and the siding on entire side of house was replaced. I could not be happier with results. Highly recommend!

Universal Roofing and Exteriors is absolutely fantastic. Ethan, our representative, stood by our side when our insurance company drug their feet and changed claims adjustors on us. He fought for us and it really meant the world to us when we already had a lot on our plate. Our family is forever grateful for truly exceptional customer service. Our new roof is lovely, added value to our home and we know it's safe and gives us peace of mind!

Great job they did on my roof. We would highly recommend them to anyone looking for services.

This company was amazing to work with. They completed the work in a timely manner. The crew was polite and respectful of our property. They did a wonderful job communicating with us throughout the process. I would use them again and would recommend to anyone searching for an honest roofing company to contact Universal. They are the BEST!

Awesome company! Nick Fletcher coordinated the Roof repairs with other contractors, and provided clear and timely communication with the Insurance Adjuster and us. The workers were friendly and professional, and cleaned up very well after the work was completed. The office staff was always very friendly and professional, and always provided quick, clear communication and follow-up info. I recommend them to all!

I had my house (Lebanon, IN) roof done by Jackson Contracting in 2018 and the company was wonderful to work with and had the lowest of 7 estimates. I got in touch with the company and found out that Universal Roofing bought them for their metal roof business. So, I got in touch with Chris Tillery the Sales Manager that is so sweet, cares about his customers and great work ethic. The roofers were amazing, quick, and respectful to my priority. The gutter company A&F Gutters were so quick, and their workmanship is awesome. It was great that Christian took his time to explain about the new gutters that were installed. If you are looking to get a new roof, check out your roof for storm damage or just to get information then call Universal Roofing. Since this is my first house, I made sure to do my research and would use Universal Roofing (Chris Tillery) on my future houses. Chris helped me get insurance money to pay for the new garage roof and gutters. My house roof stood up to the Hail damage that came through and just reassured me of the workmanship of Universal Roofing/Jackson Contracting. 😊 Edie C

I will never hire this company again.

1. They did not communicate at all about when they would perform the work after giving us the quote. I reached out several times with no response and eventually they just showed up unannounced with a work crew.
2. When they were done, tar was dripping all over the edge of the flat roof and there was no metal counter flashing installed. They also left several trash bags full of junk behind as well as several rolls of unused material. The job looked so bad and there was so much left behind that I assumed they weren't done, then we received an invoice (once again with no communication).
3. I had them come back and remove the trash, but they still left behind several handfuls of screws loose in our drive way that I had to pick up, which could have easily popped tires.
4. I had to pester them for over a week and a half to get someone to come back out and chip the tar off the sides of the roof and install the metal counter flashing. They kept saying someone would be here, and no one would show up.

This was the worst experience with a contracting company that I have ever had. It looks acceptable now, but not great. I paid them because I was tired of dealing with them, and will never use them again.

Highly recommend! After buying our first house, we worked with Universal on a few small projects to squeeze the last bit of life out of the previous roof. Our previous experience was terrific, so when the time came for a replacement, we stuck with them. From ownership on down, everybody we have interacted with from their organization has made us feel closer than customers. They are timely and considerate, they get to know you, and they make sure that your needs are met :)

Goods:

-The build.

I am happy with the new roof, gutters and downspouts. Both crews are very friendly and did their best respecting our property and cleaning up after.

Bads:

-Communication.
-Follow-up.

Examples:

-Roofing crew showed up and proceeded to climb onto the roof to work, without speaking with me first. I did know they were coming so I went outside to confirm they are with Universal Roofing. I wished someone spoke to me on-site day of before work started.
-Gutter crew showed up and I was not informed what day or time they were coming. I had to call company rep #1 to confirm they are with this company.
-During the roof build, a different company rep contacted me about a change order. I was not notified that a 2nd rep would take over at any time.
-I requested their crew to inspect a substandard repair job by Showtime Roofing. They did not inform me anything about it until I asked them about it.
-I had to ask rep #1 for an invoice. I wish they sent me one without me having to ask.

Overall I am happy, but the communication and follow-up could have been better.

I am extremely happy with the work completed for me by Universal Roofing and Exteriors. The work included new siding installation, repair of rotting sections of wood, and painting. I worked with Gary as my sales representative, and he was extremely helpful throughout the entire process. Crystal was very helpful when scheduling my work, as well. After a fairly long period of backorder by the manufacturer, Crystal was able to squeeze my work in during a few nice days this winter. The crew that completed my work was very efficient and skilled, and the supervisor (I believe his name was James) was extremely professional and explained everything very well (including the additional rotting wood that needed replaced). I was extremely impressed with James taking care of some accidental damage on my ceiling inside, which happened due to accidental dropping of a hammer. I assumed it was incidental damage, however James brought it to my attention and had it promptly fixed. You can't tell there was ever a hole in my popcorn ceiling now because the drywall man did a wonderful job! The painters also did a phenomenal job painting the trim, existing siding on my sunroom, and doors. I am overall very happy with the work, and would recommend Gary and Universal Roofing & Exteriors to everyone!

I was referred to Universal by a friend and fellow customer and found them to be responsive, professional and thorough. Their crews worked very long hours on our home and the result was excellent. I also appreciated the communication with our foreman during the project. In a time where quality work seems to be a diminishing attribute, I am happy to endorse Universal and their services.

We were impressed with the quality and professionalism of Universal and their employees.
The company was quick to respond to our situation, the employees were excellent at their jobs and friendly to boot. The new roof and gutters they installed looks awesome and are performing well. The roof repair also looks great and they suggested and added soffit venting that we didn’t even know we needed; makes sense to keep it ventilated and dry.
We would highly recommend Universal to anyone needing quality work.