Roofing & Gutters reviews in Indianapolis, Indiana

I had new gates put on my privacy fence. Customer service from Cammeron in the office was very much appreciated. Workers were quick and efficient. Highly recommend. Company was a pleasure to work with. Thank you!

Richmond Exteriors did a fantastic job replacing a wooden gate on my existing fence. The salesman, Tom, was so friendly and explained the process thoroughly. Pricing was just right. The installation process was easy and now my fence looks amazing!

I had a fantastic experience with Richmond Exteriors company from start to finish. They were timely, professional, and the customer service was outstanding. Cameron in the service department was responsive and helpful throughout the process. Patrick and Chris, the superintendents in the field, were amazing—knowledgeable, respectful, and committed to making sure everything was done right.

The fence installers did an excellent job. They showed up on time, worked efficiently, and were very skilled in their work. I also appreciated the clear and consistent communication from everyone involved.

I really love my new fence! It’s beautiful and well-built. This was a major purchase for me, and they made me feel comfortable and confident every step of the way. I highly recommend this team to anyone looking for a reliable, customer-focused fencing company.

Debra P.

I called a few places and settled on Richmond Exteriors, Terry Keasey was the sales guy. He explained everything from start to finish. I was well informed about my install. I got the quote on my gutter replacement the same day! The crew showed up a week later and did a awesome job. Our new gutters look amazing. Thank you Richmond Exteriors!!!

Update 2/24/25
We used Richmond Exteriors for our fence project, about 350'. They did an amazing job!!!

Super professional, did great work and the fence turned out fantastic.

Customer friendly responsive company. Gutter repair was reasonable including new gutter guards. Truly fixed our flooding issues in our basement. Crew arrived on time and was thoughtful and efficient. We definitely would use this company again.

The experience I had was wonderful. The two gentlemen that put up the fence for my back yard were courteous and very good installing that fence. It looks awesome and totally professional.

The communication was prompt and made my experience easy throughout. I would totally recommend to family and friends. Thank you for great service.

The design specialist Tom arrived on time and was very knowledgeable on the different products available. He walked the area with me and answered all my questions. This made me comfortable with my selection of the leaf filter product for our gutters.

The customer serviced that I received from Richmond Exteriors were approachable and friendly. They did a great job on replacing the corner siding post on my house. Just wanted to say thank you.

Very bad at communication.The original quote is probably not what you're going to end up paying, do Your research , and you should probably go with another company. We've been trying to get work done for I think almost a whole year.

Richmond Exteriors is THE go-to for exterior needs! They just completed our fence and we couldn’t be happier. Evan and Terry made sure the sales/permit side went smoothly and the fencing crew did a great job completing the fence quickly and professionally!

If you are interested in having a fence installed, look no further than Richmond Exteriors!! Friendly, quick turnaround, reasonably priced, and most importantly, outstanding finished product. Marty and Evan were amazing to work with. Would highly recommend Richmond Exteriors!!

A great experience having an area fenced for our large dog in our wooded back yard. Mike gave us great advice on the type of fence that would work best in our terrain, and the work was scheduled quickly. The crew did a great job in two days, and our Gertie ran zoomies for almost 15 minutes straight when she got in it the first time. Will definitely call Richmond again for any future needs!

I can't say enough about this company! Bryan was very friendly and extremely helpful throughout the whole process, and the installers that followed were fantastic. We had half an acre of 6-foot shadow box fencing installed on some less than ideal terrain. They came weeks earlier than expected and got it done in no time. Fantastic group of guys and the precision throughout is undoubtedly very impressive. I was able to get the fence of my dreams for my pups within budget that no other company would provide. Thank you so much!!!!! ❤️❤️

Absolutely love our new fence and the price was well worth it. I would highly recommend Richmond to do any fencing job. The 2 gentleman had my fence done in 3 hours I was so happy. I will be getting them to do the other side next spring. Very very satisfied ty guy’s so much.

Customer service, professionalism, speed. This are all factors for why I wrote this review.

From start to finish 2 days to install my fence. The crew from Richmond was amazing.

I am peoudly displaying a yard sign for the work they competed. I will call Richmond for future jobs!

Contacted them in the start of Oct 2025 to replace doors since I wanted to keep 1 interior door and everyone - company- I contacted would only do them in sets. Started in mid October now in Jan. 2025 they are finally finished.

Continually poor communication from the company. The installers were great in communicating with me. Installers (only 1 residential installer at the time) were great in communicating with me but not the company. I had to continually call the company to inquire about status from every thing from the estimate which isn't broken down just 1 charge for materials & labor.
Additionally when they replaced the front door they did not replace the front entry door lock as the one purchased did not fit the door. This left my home unsecured by them for 2 days.
The storm doors didn't match the brown showing more green coloring and not close to matching the brown doors. I had to go choose the storm doors myself to insure it was what I wanted. As of now no offer of discount for inconvenience.
DON'T use them if you want something done in a timely matter.
I had since discussed this Evan. I received $125.00 in "discount. We discussed that I understood the weather delays, the lack of communication from the business, that they are a small business and explained to him that I have had small business in the past & currently work for a small business. He then offered me an additional $25 to change my review to a higher rating so they wouldn't have to pay a larger sum to Google to advertise. I told Him I would think about it & declined the $25.

It is strange that after 3 back and forth about my invoice stating that I had windows instead of doors that the Invoice I finally received was detailed with the doors not just a line item, but still not broken down into labor & materials. I personally went to pick out the storm doors at Home Depot, so I know how much they cost. So here is my updated review. They may be fine in commercial but not residential.

The biggest issue is lack of communication and missing appointment dates. You are continuously told vague statements of when the work is gonna be done and given no real detail and then when they miss those dates, they don’t call or communicate with you on why. So if you take a day off work in order for them to do the work on the house and then they don’t show up that’s a problem. I understand that weather can delay things, but when they say “the next clear day we’ll complete the project” then you don’t see them on the next sunny day and they don’t communicate with you why, and you can’t get ahold of them at their office, it’s a problem. The team that actually comes out and does the work also can’t communicate. When they were done doing part of the project, they left without saying anything And since they only had done part of the work, I had no idea what was going on, And then they came back at a later time to finish the part they were working on and never knocked on the door to say they were back or anything when they left. The majority of the project still isn’t done and I have no idea when it will be.

We had Richmond Exteriors install 270 feet of black vinyl coated chain link fence and we are very pleased with the result. Everyone we dealt with was pleasant and conscientious. The installers were careful to confirm the exact placement that we wanted. The fence looks great. If we need anything else we will call Richmond Exteriors.

Richmond Exteriors was very professional during their initial evaluation of our fencing needs. Mike (sales) did a great job walking our property and getting the feel of what we need and want. Within 10 days, we had our fence built and it looks GREAT! We opted for the 10' gate and it is sturdy and opens with ease. It locks from the inside which provides a sense of security.

I am enormously pleased with the quality of work performed by the company with the fence installed by the crew. These three gentlemen were friendly, efficient, and competent, an excellent combination. They also showed a great deal of patience with someone who spent time looking over their shoulders and generally being in their way. In short, two of my neighbors already congratulated me on the fence. I won't hesitate to recommend you to anyone that I know who is considering installing a fence. Thank you.