Roofing & Gutters reviews in Indianapolis, Indiana

Had a gutter inspection and paid $0 for a fix, the inspector, Thomas Hickerson, just came and gave us some easy to follow advice on how to fix a leaky gutter issue. Can't remember the last time I had an inspector come out and not try to convince me to buy the most expensive thing they sold, but this was different and I trust them for it. They might not have got my money today but they have my business for life and I will be calling them in the future for any and all exterior needs

I had storm damage to siding on my house. Evan worked to negotiate a settlement with my insurance company—workmen came the day they were supposed to—work was done in a little over a day. All waste material was picked up—they did a great job. Highly recommend for exterior work.

I used Richmond Exteriors in 2022 for a new roof and in 2026 for new gutters. I am impressed by the easiness to schedule a quote and the projects themselves. They are very communicable, have competitive prices and offer financing. I have recommended them to friends and family and will use them in the future.

We had 200ft of 8’ red cedar fence installed. With a small weather delay, the installation went smoothly. The crew had to be creative with the design of the two gates to work around existing limitations. The crew was pleasant to work with and we love the results.

The cost came in well undercut expectations.

We are looking forward to working with these guys in future projects.

We hired Richmond Exteriors to replace the siding on our home with James Hardie. We unfortunately had to take legal action against them due to so many issues, and they had to pay us 65k for things like damages they caused. The whole experience with them was a nightmare. They were working on our house for about a year and a half when the Manager stopped responding to us. After 90 days of silence, we took legal action. Below isn’t even everything that they did. I just hit the review character limit. My photos all have captions/descriptions on the mobile version.

First, Richmond dropped off the wrong trim and also not enough materials to cover our home. When they started working, we noticed that when you pushed on the stucco boards from the outside, they would push in, and had no stability behind them. We paid for OSB but they did not install OSB. Everything had to get re-done.

They left holes open in our siding for months. We found squirrels in holes in the sides of our house, and heard them in the ceilings.

James Hardie reps had to come show the Richmond installers how to install the siding correctly.

We had to tell the Richmond installers how to properly apply weatherproof tape around the windows, because they weren’t doing it at all.

They left an open, loose sawblade on the stairs of our walkway after leaving for the day.

They tried to use painted primed trim instead of ordering the more expensive, real J.H. colorplus boards that we paid for in our contract. We called them out on it, and they had to re-order the REAL Color Plus boards.

Water leaked into our living room wall/floor because the workers messed up some flashing on the roof right above where it was.

They kept running out of materials so they would always have to re-order more. Each time they had to reorder, it took roughly 2-3 months. This happened probably 5-6 times.

MAJOR water damage happened to multiple interior walls, flooring, and ceiling. An inspector confirmed that the water was running off a roof area, into an open wall hole to the right of it.

Their gutter guys broke an exterior light and the electrical box that went with it. This was not replaced until almost a year later. They also installed almost every single gutter with the wrong pitch. Water would pour over the edges and down the sides of our windows/siding. A downspout installed also broke off because it just wasn’t ever properly connected.

A bat got into our house through the hole from the water leak since they never patched it up. Our two cats were chasing it, so we had to take them to the vet.

When some old gutters were taken down, they dumped all the gross stuff inside them (and huge 5” nails) all over our back deck, siding and awning, right outside the door. I had to tell them the next day to come back and clean it up.

A soffit board wasn’t wide enough in one of the areas, so they took some stucco siding (completely different texture), to patch it, and make it wide enough.

When they came inside to fix all the interior wall damage that they caused, things got worse. The worker didn’t put drop cloths down, so plaster dust got everywhere. He then mopped everything without vacuuming first, so it turned the drywall dust into paste, and then he proceeded to push that paste into almost all of the cracks in our hardwood floors with the mop. It was insane. 38k of hardwood floor damage.

A trim board was actually falling off the house at one point because they didn’t attach it well.

They dented one of our gutters with their ladder and also incorrectly tethered/nailed the ladder directly through our roof tiles.

The workers shot a nail into our mature River Birch tree.

They didn’t tear off our old wood soffit. They just nailed our new soffit over the old one, even though our contract said they would tear the existing wood siding off.

They never installed a drip edge when they installed the gutters, and it was listed that they would install it in our contract, with us paying for 380 ft. of it.

We had to get our home completely re-sided with someone else, because of Richmond.

Michael Kasnick was great to work with on our fence. From start to finish really knocked it out of the park. Truly one of the nicest fences I’ve seen, he made my vision come to life and give us privacy with our small backyard. Feels like we have twice the room now! Highly recommend you use this company. Ask for “Kaz”, he knows his stuff better than the 3 other companies I entertained and the build quality is top tier.

Empire Xteriors did an excellent job for us. Great installation new roof, new decking and new gutters. Would highly recommend them. Very professional

Empire Xteriors was professional in every way. They answered all my questions.
I highly recommend them! 👍👍

We had a leak in our Sunroom that destroyed the Sheetrock on the interior …Alberto from Empire Xteriors came out and was diligent in resolving the issue .
Jim

Alberto got on my roof to inspect my missing shingles and replaced them the same day. Great service.

This company truly stands out for its honesty and commitment to doing the right thing. They provide top-notch service and always put the customer first.

Very happy with my experience. Alberto was friendly and very knowledgeable. The pricing was very reasonable. Communicate was great and everything was prompt. Definitely recommend to anyone!

Can't Thank Alberto and Vandi enough for all that they do! They're honest, hard working and do business the right way! Can't recommend Empire Xteriors enough!

I called Empire for an inspection. Before Alberto left, he gave me with a multi-point inspection review. I appreciate all your hard work and I look forward to working with you.

Alberto and Empire Xteriors are awesome! Issue handled quickly and perfectly. 5/5 I will absolutely call them with any future issues!

As an insurance agent I know a lot of roofers and I picked Empire Xteriors to replace my personal home roof and gutters. Very happy with the work!!

I had damage to my chimney from a bird or some other animal. Repairs were completed quickly and it looks as good as new. Very professional and knowledgeable. I would highly recommend Empire Xteriors.

EX is a fantastic overall company to hire. We had a tremendous experience while receiving quality work. Communication was on point. Vandi, Alberto, and Team were terrific to meet and work with. Give them a call today!

We had Empire complete our building for our new store, and they did a fantastic job! They were quick and thorough. We were amazed at their work ethic and the quality. We highly recommend them!

Alberto did a great job on our roof, fast response and very easy to work with. I will recommend to all my friends and family members

Thanks Alberto.

I contacted them to check out a possible leak in my roof and they sent someone out the next morning! Very quick turnaround. The issue was explained in detail to me with pictures of the issue and pictures of what was done to fix it. I was also given additional information to mitigate mold growth in the future. Highly recommend!