Reviews of local pros in Plainfield, Indiana

PLEASE WATCH OUT with this company and always get a second opinion before approving major HVAC repairs.

I called this company because my electric furnace blower would not shut off after the thermostat reached the set temperature. The blower would continue running for 30+ minutes nonstop.

Before the technician arrived, I had already done basic troubleshooting and suspected a stuck relay on the control board.

When Michael Beffano came out, he checked the air temperature at the vents and looked at the thermostat. He removed the furnace panel and pulled out a multimeter, but the only electrical test he performed was checking the incoming voltage (around 210V). No testing was done on the blower relay or control board outputs.

He then had me disconnect the white thermostat wire (W). When the blower continued running, he appeared surprised, even though disconnecting W only removes the heat call, not power to the blower motor.

After only a brief visual inspection, I was told my heat pack, motherboard, and additional components had failed and that I would need a major repair totaling $1,700. He proceeded to ask if I wanted to schedule the replacement.

I was honestly shocked at how quickly the conclusion jumped to replacing multiple major components without deeper electrical testing. It didn’t align with the symptoms.

I paid the $109 diagnostic fee and decided to decline the “replacement”.

I ordered a replacement control board for $17, installed it myself, and the issue was completely resolved. The blower shut off normally.

It’s extremely concerning that I was quoted $1,700 for a problem that ended up being a $17 control board. Whether this was a rushed diagnosis or something else, I’m not sure but this experience left me frustrated and disappointed.

Please slow down before approving expensive HVAC repairs. Ask detailed questions. Get a second opinion.

It could save you a lot of money.

I’m really frustrated with ARS with
Sewer line they installed in 2019. It was determined this work was done inefficient/wrong. So ARS installed a second new sewer line in 6 years . They also messed up our Land Scaping of our personnel residence. The supervisor said they would stand behind their work with it being a 10 year warranty and then charges us $12,000? I’m sorry they should stand behind their work and there should be 0$ charges for full project. Plus leave our yard as closely as possible the way you found it ? Plus ARS dug
Electrical/wires for house and garage Fri- afternoon and would not fix until Monday with electrical wires sticking out of the ground. “A clear safety issue”. I Tried reaching out to the supervisor Dan with no response.?” Help”

Bobby did a good job installing our new HVAC system. On time, very professional and answered all my questions. Highly recommend.

We got a new water heater at Lowe's and had ARS install it through Lowe's. The gentleman that came in and wrote up the order and made a list of what was needed for installation was a very nice clean cut young man. The young man that came and did the installation was very nice also clean cut and nice looking and knowledgeable about the water heater. He got the old one out the new one put in and cleaned up after himself really nice. It was a real pleasure to have these two young men in our home!

I have used Lowes for many home projects as I trust their integrity to find good and fair partnerships with installers. Your company was not honest or fair with pricing which quoted $3400 to install an electric water heater. This did not include the cost of the water heater. I asked the quoter to breakout the cost so that I could understand why it was so high. He said your company didn’t do it that way. I requested a reduction and was offered a monthly payment price, a 10% discount and finally the “best” price of $2500 to install.
I begrudgingly accepted this “best” price as I wanted to get the job done before my water heater failed.
On a positive note, the installer was nice and did a good job. I am satisfied with the install but upset at the unfair and dishonest pricing.
I provided the same feedback to Lowe’s and am reluctant to refer or use your company for any future needs.

I had my air conditioning system and my furnace replaced today by ARS! It's funny because I did not even plan on getting it replaced today but while shopping at Lowe's on friday i was approached by one of their employees who educated me on the partnership they have with lowe's and all of the discounts I could receive so I went ahead and did a quote on sunday(yesterday). IT WAS ALREADY INSTALLED TODAY!! We could not pass up the opportunity as it was half the price of other big name companies! Everyone I came in contact with was so kind and professional and very informative! HUGE SHOUTOUT TO JALEN AND JORDON! They were the installation text that came out to my home today.Very professional! Delayed runners down to keep my carpets cleaned even after I told them i'm getting ready to replace all of my flooring.And that it didn't matter. They cleaned up after themselves and they double checked everything before they left! They also showed me how to work.The new wifi thermostat, which is important to me as I am not very tech savvy! In my profession, I work with homeowners on a daily basis and one thing that is so important is the customer service piece.They definitely delivered today! I will definitely be recommending.
This company from here on out!

Awesome 👏 deal. Two of the best young men came to my house with the best work ethic and worked all day putting in a full HVAC system. Great job gentleman!!!!!!!

Needed to get sewer service, called them and they came quickly. Had to do a big job for me and the excavation team did such a great job. They made sure we could still use our amenities. They got the job done quickly and were very nice, thanks alot guys🙌

Water softener system installed and flush and service tankless water heater. Great white glove service.
Great service technician. Seamless job and great price for the product and professional services highly recommend Lowes and
ARS Rescue Rooter for all you installs.
repairs,
and maintenance work. Hassle-free top
quality service!

Things started off Good at first but, for the last couple weeks having problems with high Dew point" Atmosphere showing wet but the air conditioner is giving me the temperature I want.. if I want 69 or 70s okay but, it's Not getting Enough Moisture out of the air... Been waiting a week for follow-up and solution to this Problem with My New Lenox...

Great work again!! Always a pleasure! Lydia was very good and professional!! Enjoyed working with her!!

Love my new furnace. I can’t believe I ordered it and it was installed the very next day. I would recommend comfort air to everyone.

Richard Pearson was kind, efficient, and professional. He resolved our furnace problem very quickly.

Great technician, salesperson, and installation crew!
- Monday, 2pm: Technician showed up on time and very courteous. The outdoor compressor was locked up, as the unit was 33 years old.
- Monday, 3pm: Salesperson showed up an hour later, sold me a completely new system (again the existing system was over 30 years old) and we finished the sale around 4pm.
- Tuesday 9am: Installation crew showed up the next morning around 9am. Four crew members and two trucks. They had everything needed for a complete removal and new installation and had the work done by 4pm the same day. 24-hour turn-around from salesperson to full installation. And let me tell you, it was not a small job.
- I give 5 stars to everyone involved from the initial technician to the salesperson, to the inside team at their facility, the fabrication department for sheet metal, to the purchasing agents, and a 5+ star to the installation crew that completed the removal and installation of the new equipment the same day.

Great job to everyone involved!

Lost air conditioner 7/5 in the a.m. Called Sunday to see if I could get a repair appointment. The appointment was initially setup for Wednesday 7/9. Happily I received a call at 5:30 pm on 7/7 to say they could come last night. The technician, Enrique, pin-pointed the issue immediately after running diagnostic tests. He replaced a failed capacitor and completely cleaned the entire A/C system. We were thrilled with how quickly everything went. We highly recommend Williams Comfort Air for your HVAC needs.
Steve and Cheryle Miller-Greenfield

Good afternoon To whom it may concern with Williams comfort air. My name is Mr. Hampton to let you know that Mr. Chandler Huffman did a great magnificent job working on a old furniture. He took the time out to locate the issue. And make sure that whatever parts needed was Putin. I am so please and happy that this young man helped us out. He had patience. He was determined to get the work accomplish for us.
So I say to you. This man should be promoted. He's committed to his work.
And he knows what he's doing.

Brian Williams finally fixed the over heat problem. After some four years of the maintenance techs coming out and just trying to sell things, Brian adjusted the gas pressure and the hi temp switch has yet to trip. Running on a full week now, with outside Temps below zero.

I did not have a positive duct cleaning. This is how my house was left. There were dirty finger prints on my wall registers, the tape used was left on the registers as well. The registers that needed removed were just pulled off the wall, pull paint away and leaving drywall dust on the ground that wasn't cleaned up.

Williams Comfort Air shows up on time, installs quality equipment and they always do a professional job. Highly recommend.

Very professional, polite, thorough, explained what was going to be done, explained potential options. Well done! Glad that I’m a member

Michael was very prompt. He was very courteous. And very professional! I was very pleased with the service would highly recommend to anyone