Reviews of local pros in Plainfield, Indiana

The courtesy & professionalism the company exhibited particularly the electrician Mr T Stephens outstanding! The experience of service provided exceptional! Thank you for remarkable insight & information I’ve received! Basset gave a free estimate to replace aging electrical panels.

I don’t even know where to start! We had bought a newly renovated house which looked great but the work that was done was horrible even tho an inspector said everything was all good. With that we had a water leak that had flooded the basement with a foot and a half of water and a gas leak. From there we called Bassett and on the same day we had Matt come out and he pointed out how bad the previous work was. Especially things I didn’t know about being a new home owner and new parents, his main priority was making sure our little one was safe! He talked us through the issues and what had to be addressed. and took his time to explain everything. The next day Matt had brought Wolf with him and I’ll say being a 19 year old n this industry he was super polite and was serious about his work. The both of them worked the whole today to make sure we were satisfied 11am to 11pm to re-plumb our whole house and make sure everything was up to code and that we were satisfied. They even went the extra mile to take care of some minor things free of charge and leave us with some extra material just in case something were to happen. So with that said, I highly recommend Bassett! Matt and Wolf especially did an outstanding job and we are completely overly satisfied with how hard they worked to make sure everything was all good before leaving!

Repeated Emergency No-Heat Failures & No Follow-Through

We’ve now had multiple emergency “no heat” calls on our commercial Ameristar unit, which is still under Trane warranty.

First visit: The technician diagnosed a failed component, got the unit running, and left.

Second failure: We were told the ECM blower motor (possibly relay as well) had failed. This occurred during extreme cold temperatures and forced us to close our retail shop. We were told a replacement motor was being ordered.

Despite technicians taking photos of the exact motor and model/serial numbers on-site, the wrong motor was ordered. When the tech returned to install it, we were told he “got the old motor working” and that it was just a dirty filter — even though we pay for biannual filter service under a maintenance agreement.

Later, management admitted the motor that was ordered was incorrect again and they were unable to locate the correct replacement part — despite the unit not being that old and still under manufacturer warranty.

I requested documentation showing that they were actively working with Trane to verify the correct OEM motor. No documentation was provided beyond a general email from the manager — no case number, no confirmation of manufacturer involvement.

Now the unit has failed again.

When I called the manager, I was told he was on vacation and to call the office. The “office” functions as an answering service. I left a message. No one returned the call.

At that point, we had no choice but to seek another HVAC provider.

Emergency heat issues in a commercial setting require urgency, follow-through, and clear communication. Unfortunately, when we truly needed support, there was none.

Miguel boyzo did a great job. Fixed the plumbing issues we had. Explained what was needed and how to fix it. He went step by step showing how it was done and the finished procedure. Great job I will use them again. We had the AC/heat done and now their pluming crews here and all have been great.

Samuel was great! He kept me very informed about what the issues were. He was able to fix everything we requested, promptly. He was super friendly and knowledgeable. 100% recommend to others.

Shawn was really fast getting to our house on the coldest night. He is so knowledgeable and his problem solving skills are off the charts.
My husband and I enjoyed learning things about are unit from him also.
Thanks so much on Bassets team fast response.

Very impressed with Zachary's prompt arrival and very thorough check of equipment. He was very professional and actually rewired a much needed task that I've been living with for awhile. System running nice and quiet now and I'm sure my electric bill will decrease immensely! ps Thank you for putting up with my scared little dog that barked constantly. Sorry ...

Both Todd and Israel were fantastic! The lady who took my initial phone call was also amazing. Everyone was super helpful. Very prompt service! Israel took extra time to explain everything about the water heater to me and make sure I didn’t have any questions before leaving. Super happy with the service!

Ryan did a great job! He was friendly, professional, respectful and explained everything in detail. Will be using this company in the future should I need further work done! Great job Ryan R!

Ryan was extremely polite, knowledgeable and helpful. As a new first time homeowner he helped me be more at ease in making a house into a home. Also provided me with an estimate on much needed upgrades. Couldn’t do the work at the moment since im still slowly moving but will reach out to Ryan at Bassett.

Same-day service and actual humans!
​After Peterman Brothers left my family in the cold for 8 hours with nothing but a chatbot, Bassett Heating and Cooling saved the day. I called Bassett and they got me in SAME-DAY, and the tech even arrived EARLY.
​My technician, Stailey Howson, was phenomenal. I had a difficult situation with a part that had failed multiple times, and Stailey was incredibly knowledgeable and professional. He answered every single one of my questions and handled the technical side of the repair perfectly. It was a massive relief to deal with someome who actually knows his trade and isn't just part- swapping.
​Every company offers protection plans now, that’s standard ,but Bassett actually delivers on theirs. Unlike Peterman, who hides behind an AI bot named “Simon” and a "Members Line" that goes nowhere, Bassett has live people you can actually talk to and a true 24/7 service department that shows up in an emergency.
​Don't waste your time or money with the corporate deception at Peterman. Call Bassett Heating and Cooling, ask for Stailey, you’ll actually get the service you’re paying for. Thank again for fixing us up nice and warm.

Great experience with Josiah. Did an excellent job and made me aware of a problem with flue going from furnace to chimney. Ordered parts to do repair as quick as possible. Very satisfied with the service provided and personable attitude of Josiah. Would highly recommend Bassett for your furnace needs

We have had great service since switching to Bassett from another big company (I will be nice and not name names). They are always kind and available, and have been able to get people out the same week for work. Our most recent experience was HvAc maintenance with Austin R. He was very professional and knowledgeable. He even took the time to help brainstorm some ways to help even out our heating. Great company and very pleased with them!

Was able to fit me in in short notice. My membership covered the price of the maintenance tune up. Austin, my technician, was very nice and friendly. I feel like he did a good job and was thorough in his explanations. He was also very understanding of my cat not giving him personal space! Lol

We called due to a toilet not flushing. Got told we needed to redo the piping in the basement and a new vent. Guys came out and left a huge mess in the basement and didn’t even do the vent the first time they came to do the job and tried to say they did. They sent someone a second time out to review the work of the guys and sure enough they didn’t install the vent. They did the vent and got the toilet to flush one time and said you are set. Mind this is 4 visits in totaling including the original estimate. Also put a new hole in our brand new flooring we just remodeled 3 months prior. We had to go purchase a plug for the hole. Their reasoning was the line “usually runs on the other side”. They did give a discount for the issues and having to take off 3 days of work just to get the job half way right but one week later toilet is back to not working. Thankfully we had another bathroom because of the length of time it took to get this done. Long story short, $6323.34 later and original issue still isn’t solved. Also, if they try to send a guy named Manuel to your service go ahead and ask for a new one before he gets there. Mess is still in the basement, they just threw the old piping in the crawl space. They keep sending messages asking for a review, well here it is. And as far as the messages asking for a referral, will not be referring anyone. We just want the issue fixed for the price we’ve already paid.

Pricey... And I HATE that you really cant negotiate...

HOWEVER - I have used thema couple times now and they have done ALL the heating, AC, ductwork, and now the Mini Split we just had put in...

And I gotta say... I just dont think we'd go anywhere else..

Mike was the installer for our Mini Split (not the one they sent to sell it).

It was $9K for what an HVAC friend of mine told me would be upwards of $12K.. so THAT was a pleasant surprise...

So when I heard the $9K - THEN the warranty...

I couldn't say no...

And while I was disappointed they sent a child (very young dude) to sell it to us... The guy who installed it was a BEAST...

Mike was AWESOME!!!!!!!! So was "new guy" (Mikes errand boy).

Mike made up for every issue I have had so far and then some, even restored my faith in contractors to a certain extent.

I WISH they would have just sent Mike from the start... I woulda pulled the trigger the same day had it been a grown aas man who KNEW what he was doing rather than the young guy they sent to deal with it in the first stages of it.

My family has been thru a LOT the last few months... I'd recommend Basset to anyone, but I would also recommend they get their sales teams and strategies in better shape.

And the "3 service offers" trick they use to try and bump you is more of an insult then it is a help on their end in my opinion...

It just shuts down the possibilities of negotiating and left me feeling like even IF we wanted another PART of the other services offered, it wouldnt be worth going back thru the hassle to make it happen, I'd just be more comfortable talking to someone who COULD make the split decisions should I have wanted to.

Long story short - I'd just prefer to be able to negotiate "this for that" and mix and match what I need vs. them just showing us 3 options to choose from and leaving it closed off at the end.

Having them be able to call a manager and approve or disapprove certain things gives a sort of more comfortable approach to the customer as they feel they have some options outside of the "3 square" thing they're currently doing...

Just my professional opinion after spending over 15 years in sales doing $100K deals almost daily...

Excitement sells - and I didn't get excited by these guys IN THE LEAST when they came for the "sales" end of things.

Felt like a burden than a service call.

But - 5 stars overall... The Electrician guy is professional, Matt, I like him...

But Mike is the ALL STAR.

ASK FOR MIKE. THATS THE GUY. <3

Much love!!!!!!

**Mini split is on the far wall above the windows... VERY clean and professional install.

Thanks Mike!!!!

We had an alarm go off that there was ignition failure on our furnace. Called Bassett and they had a Technician come first thing. Freddie Sergent was excellent!!! He was knowledgeable, experienced, explained everything, friendly, polite, and respectful. He found that one of the sensors needed a thorough cleaning. He did that and performed a complete diagnostic test to check out everything on our furnace. If we can, the next time we have any furnace issues, I would like to request Freddie if possible. You have an exceptional employee working for your company in Freddie Sergent. Thank you Bassett Services, Suzanne Williams (on behalf of Cristal Anderson)

Great company. We’ve done business with Bassett for over 20 yrs. Always nice techs taking care of our system. We really enjoyed our service tech Freddie today. He was friendly and listened closely to my concerns. He was very thorough on looking into our situation. My husband and I truly enjoyed the great customer Freddie provided. I highly recommend.

I had Bassett back out to install another light over my dining table. Dylan did a great job! Bassett was out the next day and Dylan got the job done quickly and cleaned up well. My first experience was great and now I can add that they’re consistently a high quality experience. Thanks again!

This was not a good experience for me
They did not do a thorough assessment of the problem which led to me fixing it on my own
I would like a refund for the $300 service plan I signed up for because I do not wish to have this company out again. I would appreciate hearing from a manager to cancel the $300 service plan I signed up for as I did not have a good experience with my furnace repair . The tech yesterday watched me repair it myself she stated due to the rule she could not assist. You guys wanted to charge me more money and they were talking about cutting into pipes I took apart the tube from the furnace I borrowed a neighbors leaf blower and I blew out the nest which was causing the problem it was literally that simple
I was quoted another $250 for someone to come back out I had your technicians come out about three or four times and they just kept diagnosing the same problem I was charged $300 for a new pressure switch. The problem was a blockage that simply needed to be blown out I got up on a ladder with a shop vac by myself and then I put the furnace back together by myself
I was out of heat for two weeks the first time the part was shipped to Ohio. I do not wish to do any business with your company again replacing a perfectly good pressure switch instead of addressing the underlying problem which was a blockage. My furnace is working fine now no thanks to any of your technicians P

We recently had a new heat pump and air handler installed, along with an upgraded main electrical panel and outside meter box.
The heat pump and A/C installation went flawlessly. The technicians were knowledgeable, pleasant, and respectful. They arrived promptly at 8 a.m. as scheduled and immediately got to work, completing the job in approximately eight hours. We were very impressed with both their professionalism and efficiency.
The electrical panel and meter box installation, however, presented several challenges and took about 12 hours to complete. During the process, our hot tub experienced a blown breaker, and we had a power surge that damaged several light bulbs, LED lights, our coffee pot, and a security camera. A technician returned the following Monday and restored power to the hot tub, and someone contacted us regarding reimbursement for the coffee pot.
After things settled, I took a closer look at the panel installation and noticed a breaker was covered and the panel cover was off-center and not properly aligned with the breakers. The panel is now recessed to the depth of the studs, leaving exposed drywall on both sides. The cutout around the panel is larger than expected, with approximately five inches exposed at both the top and bottom. The outside meter box is now in a slightly different location and the wood that was used to support the riser is not treated and exposed to the weather. I am now left with painting and attempting a patch repair of the siding. (I was unaware that this is the homeowner’s responsibility)
Edwin, a tech was sent out at the next available appointment and did improve the installation from how it was originally left. We were very impressed with Edwin and his electrical knowledge along with the HVAC installation team. However, in my opinion, the electrical panel installation still did not meet the same level of professionalism. I have yet to receive reimbursement for the coffee pot (hope to see it soon) and will consider the remaining damaged items a loss.
Overall, while the HVAC team and Edwin were excellent, the electrical portion of the project fell short of expectations.