Reviews of local pros in Plainfield, Indiana

Great person. Bryce was excellent in his communications, remaining in touch with me late after hours to get me through the membership process, and he was still able to get my furnace replaced first thing in the morning.
Best customer service I've received ever.
Thank you Basset service and especially Bryce

Very affordable, and extremely punctual. Jordan came out for both the initial quote as well as the work itself, and he was extremely friendly and personable both times. They got everything done in one day, and their prices are very fair! We will definitely be using them again if we have electrical needs in the future!

Josiah went above and beyond his service call here! He not only addressed the issue at hand, but also discovered a breach and implemented a fix pronto. Kudos to a job well done!

Thomas was very professional and efficient. He completed the service maintenance on our furnace and reviewed the results with us. He was very detailed on the service and with the report.

Tom Darnell was awesome. He fully checked everything with our HVAC and found multiple problems. Everything was covered under warranty. We really appreciate him being so thorough and not recommending anything we don’t need.

The electrician did a great job and took care of everything I was expecting. I'm a little more concerned about the general process. Two things. At the very end of the inspection visit, I reminded the analyst that I wanted to do something with the florescent light in the laundry closet. He said it was probably a bad ballast. He said you could retrofit it with an LED system (I think) that would be cheaper than hanging the new fixture I had bought. I told him to add that and I thought I saw him do that. When the electrician came out, he couldn't find that on the order. Fortunately, your electrician tried a new tube that I had and it solved the problem. (Would have SWORN I already did that!) I want to make sure I wasn't charged for that. Secondly, the prepayment I made was supposed to be 50% of the total. When the final bill was presented, it was around $60 more than the prepayment. I'd like an explanation of that also. To be clear, I am NOT dissatisfied with either part of the process, I just want to understand.

Hali answered all my questions, explaining every detail. I was very pleased with the service and value. Bassett has been an incredible company to work with. I wouldn't hesitate to hire them.

We have worked with many Bassett technicians at this point and they have all been absolutely wonderful. So thankful for this company, their standards, and their customer service!

Our heat went out in the middle of the night when it was -10°. Austin R. came to fix it, he was very personable, called and let me know his eta, explained everything thoroughly and was quite patient while I was writing everything down so I could explain it to my husband. Everything was working great when he left, I was so relieved it could be fixed in one visit due to the temps.

Severely overpriced electrical work (4x), do not recommend.

Reached out because we had an urgent need to get an electrician out to wire 230V to our new well pump being installed. We have been without water for a few days due to a well failure and are getting a new well drilled. While making the appointment, I confirmed with the service rep multiple times that we would be able to get the work required done same day and she assured me that - yes, they could do the estimate and work same day.

They sent their electrician out first thing in the morning and he gave us an estimate for $1600 and said they could do the work in 3 days at the earliest. We called another large HVAC + electrical provider in the area and they sent 2 guys out same day and are completing the same scope of work for $430. Really disappointing for these companies to prey on folks that may not know better or are in dire situations.

Full disclaimer that the electrician they sent out was a really kind guy who was clearly knowledgeable and this review in no way reflects on him.

My house is old.
The pipes are starting to become corroded. My upstairs sink and bathtub drain extremely slow.
After multiple visitations, an unholy amount of hours spent on the phone with complaints. My family now owes $30,000 and my pipes are still garbage, in addition to my upstairs bathroom being completely unusable.
They have ignored multiple requests for them to fix what they had broke in the name of "repairing my plumbing."
Do NOT go through this company. Hire a trusted friend who knows plumbing. I don't even like writing reviews online. This is the first company in a long time that has prompted me to warn others to avoid.

I mean, we’re in need of $14,000 worth of electrical work but our technician, Tyler Stephens was awesome. Explained everything to us in great detail. Bassett probably needs to give him a fat raise.

Extremely pleased with this tech who was polite, explained questions I had and explained ways to update my system and reasons it would be good in my particular situation. Took care of the filter and explained problems that could occur. Very professional. He should be commended.

I am part of maintenance plan. HVAC, plumbing, electric. I had issues with a drain and they evaluated my problem. No cost. Friendly and courteous. I'm happy with my choice with Bassett.

We were going to get work done by another provider that we’ve been instinctively relying on however after calling Beckett out we will be re-evaluating that going forward.

Matthew was able to replace our panel on the same day, for a much better price, and with far more knowledge than the technician sent out by the other company. The panel looks great, has fixed the issue, and he even did some minor cosmetic fixes to make sure it fit properly with the siding as there was a gap due to the new panel we wanted being smaller.

Fantastic tech. Routine maintenance appt, but he found a potential problem with a condensate gasket under warranty, and promptly scheduled the preventive repair. BOOM! He also assisted me with my hi-tech thermostat and linked it back to the internet. He did everything but find my dog. WAIT! He did that too!! 😁

Quick friendly response from all the staff. Technician was extremely helpful and honest. Good prices for an urgent weekend call. Highly recommend.

Brady came out to do an electrical safety inspection and did a great job. He was punctual and polite and didn’t try to over sell anything I didn’t need. Definitely recommend.

We've been Bassett customers for over 30 years, which makes this review difficult to write.
During a routine fall check on 12/12, our technician identified pitting on the heat exchanger and shut off the furnace due to a potential leak—though no leak was detected at the time. He recommended purchasing a new furnace rather than utilizing the lifetime warranty we later discovered covers the heat exchanger.
With temperatures in the house dropping to the upper 50s, we called for emergency service. A second technician confirmed the furnace was safe and shouldn't have been turned off, but the heating issues persisted.
Ultimately, a technician from another company resolved the problem: an extremely dirty filter was causing the unit to overheat. A simple cleaning fixed everything. Unfortunately, neither Bassett visit included a filter check—a basic step in any routine maintenance.
We had hoped for better after three decades, and we'll be exploring other options going forward as leaving two elderly customers in sub-zero temperatures twice is just dangerous.

Ryan Reynolds came to my house yesterday! Who knew Deadpool was a great electrician. He is an excellent worker-knowledgeable and efficient. He was friendly and offered tips on electrical maintenance. I would definitely recommend him and will ask for him in the future.

Josiah was great! He communicated clearly the things he saw without being pushy. He also was able to answer all the questions I had!

Tech was very pleasant and professional . Asked me several times if I had any questions and explained why he did and why. All the techs from installation to service have been great!