Reviews of local pros in Plainfield, Indiana

Austen did a good job, but ARS is not very reliable. They cancelled without telling me the first time and tried to cancel again today. You have to stay on top of them to make sure they arrive. But once here, great work.

This is the first review I have ever written, and the only reason I’m writing it is because what happened here was that unacceptable.

ARS/Rescue Rooter quoted me $1,700 (or $1,400 if I waited) to replace a warranty-covered circuit board. That price was labor only — no part included.

Because it sounded high, I contacted other licensed HVAC companies. Four of them confirmed that ARS’s quote was not a market rate and was far above what this repair should cost.

One of those companies completed the exact same repair for $321 total.

So when ARS says this is “premium pricing” or “reflective of the market,” that is simply not accurate. I verified it multiple times.

I’m not someone who writes negative reviews or complains publicly, but people deserve to know when a company is charging 4–5× the standard cost of a basic repair. That is not normal, it is not justified, and it is not something customers should accept.

If you are considering using this company, please get another quote before agreeing to anything.

I contacted ARS regarding a malfunctioning two‑year‑old furnace purchased from them in January 2024. ARS quoted a $6,200 repair for a new control board and blower fan. I declined the estimate, paid the service fee, and sought a second opinion.
Another HVAC professional identified an installation fault that had caused the furnace failure. I shared a video documenting the drainage issue as possiblity that they had misdiagnosed the problem. ARS stated that they would not check for part warranty coverage, because of their misdiagoned issue, and instead directed me toward an unnecessary and costly repair or replacement for a two yr old system.

The second company confirmed the installation issue, replaced the fan and control board for a reasonable labor cost, and worked with the manufacturer to obtain warranty coverage for the parts. My total expense was less than 10% of ARS’s estimate.

I submitted a follow‑up question and the video to ARS, but I have not received a response from their leadership team.

Proceed cautiously, as they did not stand by their work to install the system in '24, misdiagnosed the problem, and only tried to charge me a huge replacement fee to address an issue that was $1200 to repair, most of that Rheem will covered under parts warranty and my costs will be less.

Ars/ rescue Rooter were very professional. When we needed our hot water heater replace. They came to give us an estimate on cost and when the job would be completed, with no obligation or fee if we did not decide on them. The next day the plumbers showed up. They discovered our venting system needed replaced they installed a whole new vent with no additional cost. They stayed by their word on the original contract. Very knowledgeable and polite. A little pricy, but you pay for what you get. Very pleased.

Christian arrived right on time and ARS provided service same day of my call!!
He knew just what I needed gave me three different options. He went and got all the materials and fixed and replaced everything needed. Super nice and polite and great workmanship!

Jonathan came right on time this morning and did a great job with my yearly maintenance and cleaning of two furnaces.
Told me condition of both and suggestions.
Great job!!!

ARS was great to work with. Nick, who came to the house and completed the inspection and gave us an estimate was very friendly, knowledgeable, and took the time to answer all our questions. Not only did they come out on a Sunday they were one of very few companies I could find that did not change an inspection fee. We will definitely use them again if the need arises

Called ARS and Matt came out & told me 3 different options & costs for replacing my WH.
I chose the tankless WH. The next day Nate came out & installed tankless water heater and “Flo Tech”. Both men were very polite and knowledgeable about the products.
Nate was the technician who did installation which was a 6-8 hr process. Nate worked straight through nonstop on getting it installed. He did a great job! He installed it earlier today so I am looking forward to not having to buy 40-50lb bags of salt for WS. I had the water softener replaced with “Flo Tech” looking forward to all the benefits it will provide my waterlines.

Exceptional Turnaround and Service from Aaron at ARS Plainfield!

I felt compelled to write this review because of the outstanding experience I recently had with ARS of Plainfield, particularly with their technician, Aaron.

To be completely honest, my family and I have had issues with this company in the past, and we were hesitant to call again. However, it's clear that ARS has done a tremendous amount of work to turn their brand and service around. The commitment to improvement is evident in every interaction, and Aaron is a perfect example of this positive change.

Aaron was knowledgeable, professional, and incredibly efficient. He clearly explained the issue, answered all my questions patiently, and performed the repair flawlessly. It was the kind of respectful, top-tier service that you hope for but rarely receive.

I could not be more satisfied with the work provided, and I highly recommend asking for Aaron if you need service. It’s wonderful to see a company not only listen to feedback but truly implement changes for the better.

The tech that was sent to us austin, was very professional, very helpful.
Knew his job very well and you could tell he enjoyed what he was doing.
He spoke highly of the company that he worked for ARS, COMPLETED THE JOB IN A TIMELY MANNER and even went on to discuss what we could do to further avoid this drainage problem.
The company was quick to get someone here late at night. And the day before a holiday period the service was excellent and the price was even better.

I was able to get a tech out same day (on a Friday). He was SUPER nice BUT they didn't have the part and wouldn't have it until Tuesday at the possible earliest. I was able to locate and purchase part same day but then needed the After Hours support. I was charged another $100 for a same day visit and advise it would be $150 an hour. The after hours guy was not nice and it was like he was mad he had to come out and ended up saying maybe 30-45 minutes and charged me $425 when I supplied all the parts (gas valve). It was freezing cold out and in the negatives and he had no compassion.
Tech's are good during office hours but the after call person was not friendly and will probably over charge you. The best part is that 24 hours later my furnace quit working again because another part broke (fan motor). So I still have no heat and am looking for another company to replace the fan motor.

We had a positive experience with this plumbing company. Sam was kind, professional, and easy to work with. The service was quick, and our issue was addressed promptly. So far, everything is working well, and we appreciate the responsiveness and clear communication. Thank you for your help!

Our water heater was repaired because it was still under warranty we were not charged anything what so ever! I was very happy especially; how quickly & efficiently they had gotten this taken care of! Especially since it was right before the holiday! The service men were very polite as well! Thank you ARS we greatly appreciate you all!! Happy holidays!
The Hughes

ARS staff (from sales, installation, and service persons) were excellent in all ways that mattered to us. Replaced 30yo gas furnace in crawlspace. Communicated well, arrived on time, spent over 4 hours, cleaned up and treated our home with respect, even though the job was physically challenging. The friendliness and courtesy of all staff stood out!
Recommend highly for HVAC.

At the beginning of the season, like a lot of people, I saw the Lowe’s HVAC tune up special and since I just bought my home in August, I figured it was a great deal and way for me to get my system checked. The technician was knowledgeable and made me feel at ease.

Fast forward to yesterday, I came home and discovered that my heat was blowing cold air. I immediately called ARS and they had someone at the house in an hour! Michael was so kind, knowledgeable, and professional! Thank you so much

Previously, I would have given five starts across the board. The installation of my furnace was beautiful. The plumber named Robert was so helpful and reminded me of my late stepdad. However with the recent events of trying to schedule a routine maintenance appointment has been a disaster! We have scheduled in September, to be told that they never got it scheduled. Scheduled another appointment where they again did not show, stating that the emergencies were high and priority. We rescheduled again, today no show. We call the customer service to ask why, the customer service rep tells us again that emergency services were highly needed…. We push further and are sent to dispatch where she was very rude in informing us that it was not emergencies but that they couldn’t contact us. I do not believe that anyone tried to contact us as there were no missed calls. At this point, I will call a local HVAC technician and just have them take care of my needs.

Ps. I hope Robert gets to retire! He’s such a hard working man.

ARS has always come through for my family! Whether it’s just to take a look (as they did last weekend) or to replace an entire system (as they did a couple years ago) they are always courteous, respectful, professional, precise and efficient. They clearly explain things to us and I feel like I can trust their service. Thanks again for coming out on the coldest day of the year to take care of my family. This speaks volumes of your reliability and responsiveness!

We bought a new unit at the end of last year from you guys and after one month it stopped operating. We had your tech out and he couldn’t repair the issue. The next day we another tech out along with the supervisor who informed us that our unit that we had just purchased was oversized and that we would be hearing from you guys. I didn’t hear anything until 3 days later after I initiated an email. The dispatcher/scheduler then called me to set a reinstall. We scheduled it for the next week. So far it has been operating fine. But what about in a month? Who knows? But what I do know is that I haven’t received an apology for your screw up and haven’t received a call from the service manager or been offered any remuneration for our inconvenience. Please advise on how you can make me want to do any further business with your company.
For some reason, I never posted this. However, I have since had to call for service again when I tried to use the AC and a main fuse blew.

The technicians installed a water heater for us. They were nice however it took a long time, had multiple leaks they had to fix before they could leave. When they left the water heater works well but they spilled water on our carpet getting the old tank out, left metal shavings and debris on our floor, burned our other pvc pipes near where they were working, and chipped our threshold at the top of our stairs. We cleaned up the debris and cleaned our carpets.

Very good service and at a very reasonable price. Technician was professional and friendly. Explained everything and offered and additional service free of charge to inspect the lines.

Samuel did a great job, he worked patiently on my outdoor drain. Got it going and also recommended some advice on going forward with recommendations on what to do to rectify a solution by keeping our drain functioning. Price was very reasonable and will use them again

Cold line break due to cold, repair great,also had the replace both old and damaged but not leaking faucets. Would be nice to have better clean up, but not their job