Reviews of local pros in Plainfield, Indiana

Basset Services came to our home on December 5th, 2025 to install a tankless water heater. Unfortunately, they did not put down any protective covering for our carpet, and one of the technicians did not wear protective booties despite the wet and muddy conditions. As a result, mud was tracked throughout our carpets.

A few days later, their Customer Experience Manager, Euel, contacted me to discuss the situation. I provided photos showing the mud and dirt brought into our home, and he informed me that management approved professional carpet cleaning. I was told a cleaning company would reach out to schedule service.

I never heard from the cleaning company. I followed up multiple times with Euel via email with no response. I then called and spoke with another Basset representative who scheduled a cleaning for January 29th, but the company was a no-show. When I attempted to call back, I received no response and the voicemail box was full.
There seems to be a disconnnect with the cleaning service being used.

I have been patient, especially considering the holidays, and have given Basset Services multiple opportunities to resolve this. I am posting this review in hopes that management becomes aware and takes responsibility.

This experience has been extremely frustrating. I would advise other customers to ensure their flooring is protected, as Basset Services may not take the necessary precautions or follow through when issues arise.

As of 2/24/26 No one from Basset has reached out to discuss though their comment says they will.

As of 2/26/26 Someone from Basset reached out to me and we discussed options for getting my carpet cleaned.

I had a standard tune up scheduled and was lucky enough to have Demetrius assigned. Demetrius thoroughly checked the heater and took the time to answer all my questions. He was also able to educate me on a filter issue that could have been problematic down the road had he not pointed it out to me. I was very impressed with his customer service

Scheduling was simple and ARS was able to supply a same day appointment. Steven Todd was very helpful and was not rushed when I posed multiple questions. We had to reschedule due to access but I was not inconvenienced.

I asked when i called if they had a 100 snake to bring into the house they daid yes. They only had a 75 ft snake. Told us that we need the camera man to come and look at it. Becuase he only had 2 snakes on his truck . We wanted 6 more hr for him to show up. He said his camera wanted fit. And then told us it would be $5000- 6500 to fix the problem. And he never even looked that my system. I will never use them again

The repair technician that came to assess our water heater was very helpful. Unfortunately it couldn’t be repaired the same day. But that’s life.
He was able to come on Monday and get it done.

They showed up at the early end of the window that they were supposed to be there. Called me ahead of time as promised. Came in and fixed my issue very quickly and professionally. Very knowledgeable and friendly service technician. For about a third of the price that I expected. Good experience

Water heater starting leaking. Went to Lowe's to see what they had and set up a free evaluation. I had two years of warranty left so I got a new A.O.Smith. Daniel (ARS) set it up the same day. Next day Tim came to install and was very polite and professional. Very detailed in his work. I am relieved that a professional plumber did the install. Looks and works great.

Horrible experience, with your company, he did not want to fix anything. I could tell his whole demeanor when he came to my house. All he wanted to do was up sail and replace the whole system. I got scammed out of $80. As soon as He pulled out of the driveway. I had another company pull in and was quoted $100 to replace one part. They had it fixed in 5 minutes.

Steve was a great technician and got our tricky problem taken care of for us. He was super nice and extremely helpful. Will recommend and request him for any future issues.

I got offered their services thru Lowe's, one sales person offered me a "good deal" to perform a tune up on my furnace, so I accepted it.. First I had it scheduled for Feb 2nd, and they had to cancel for an emergency, and their end up coming Feb 6th. And said service was performed, Now today Feb 7th, my 3year old furnace is not working!!!! So I called back and they send a technician to fix up the problem, but, guess what, now I have 2k dollar problem and no heat in my house. So that "GOOD DEAL" I guess it was just for them,

So if you are thinking on hiring them at least with Lowe's, trust me,, they will mess your stuff, and wallet!!

Just used this company for the first time today. And was very impressed with Tecnician Sam. As a recently widowed home ownership iit is quite scary. But Sam made me feel comfortable with his knowledge and recommendations. He listen and answer all my questions. I will recommend and continue to use this company for all my plumbing needs.

Our hot water heater went out the night before. We called early the next morning. ARS was at our house by 9:15 am. They discussed our options. We had a new water heater by early afternoon. The two men were wonderful. Very polite, explained what they were doing and answered all our questions. They were very respectful of our property.

my salesman John was great! he was very informative and explained all the different features of the different systems. The installers also were amazing. They left the place perfectly clean. They were nice and pleasant as could be and it looks like they did a fabulous job.! I am very pleased with the service all the way around

Demetrius was my technician, he was kind, friendly and extremely knowledgeable. Very clean and tidy with his work left our unit much cleaner than when he arrived. Very thankful to have such a kind and pleasant person in my home.

Jackson was AMAZING! He was very prompt, very polite, very efficient. I have used this company before and they were awesome. They were very reasonably priced and immensely helpful. My problem was solved very quickly and I am so happy I called them. Thank you ARS for having great technicians and service. I definitely recommend using ARS as they are very efficient and very reasonable and they have always been more than pleasant. They're technicians are amazing!!!!

Initially I was happy with my service, but since then I’ve had an interaction with this company that changed my opinion.

I paid $2950 for a replacement water heater and an installation + a brief repair on my water shutoff valve. A brand-new 40-gallon water heater retails for $500-$800 at Lowe’s — meaning I paid AT LEAST $2000 for the work alone. I had no problem with this, as they were able to come the same day and get it done quickly. I was fine overpaying as I just needed hot water and they were available to get it done. My tech was a cool guy and did everything right. My issue is NOT with him.

At the end of the service, I asked him what the damage was and he told me $2981. I only had $100 and $50 bills and he told me $2950 was fine. I even asked multiple times if he was sure and he said yes. He left and everything was great. I left a glowing review and was very satisfied with the process.

A week later my landlord informed me that they reached out to him stating we had an unpaid balance of $234, due to the fact that I didn’t have enough money to cover the cost of the service. I was shocked and confused because that absolutely did not happen. I counted out over $20,000 on the floor in the same room while my tech was doing the install. I had more than enough money and I paid him what he asked. The extra $234 wasn’t mentioned at all. This was not an issue of me not having the money.

What I believe ACTUALLY happened is that the shutoff valve repair was so minor that the tech decided not to charge me. Then greedy management decided to override his decision and called to collect more money over a week later. I told them I would pay, but I would be updating my review to reflect my honest experience. After that, they told me that instead of paying the remaining balance, they could just remove the warranty from my water heater. I told them that’s fine — go ahead and remove the warranty. I had already massively overpaid for the work we had done anyway, to the point wherever everyone I’ve told how much I paid was flabbergasted and informed me how much I had been overcharged.

I have a lot of respect for the people who come in and do this kind of work, my tech was friendly, professional, and went above and beyond to ensure we would be repeat customers. It’s truly a shame when greedy management ruins business for everyone. My landlord and I were planning on having a new HVAC system installed by this company, but we definitely won’t now.

I had the classic 'bait and switch' sales approach from ARS. When I paid, I chose the Carrier 2-stage furnace. I was told that I had a special price that had to be accepted right away and the new furnace would be installed the following day (1/10/26). I never received my copy of the receipt until 4 days after the work was completed despite asking for it on multiple occasions. Thus, I was never allowed the right of rescission. Moreover, the wrong furnace (Rheem, not the Carrier that we discussed with the salesman) was installed. I have attempted to resolve this issue with ARS on multiple occasions. On two consecutive days, I was told that they understood my concerns and they would call me in the evening. On both days, I never received any calls or correspondence. It is obvious to me that they do not care about customers.

Dustin was the most patient, accommodating, friendly service tech I've yet to experience. He explained he loves his job and it showed. he even got up on a step stool in the garage to help me activate our new garage door opener.

Was concerned about an unusual sound from my furnace. I called on Monday morning. Was able to get an appointment on Tuesday afternoon. They called later and was offered an appointment for 5 pm on Monday. I was called just before 5 to let me know that the technician would be there at 5:30. He arrived addressed my issue and it was just that simple.

Steven T. the drain tech was solid from start to finish. Showed up on time, explained exactly what was going on, and didn’t try to upsell or rush the job. He cleared the drain efficiently, kept everything clean, and made sure it was flowing properly before leaving. Super professional, knowledgeable, and easy to work with.

Nobody wants HVAC failure especially on below zero days. ARS resolved my concerns quickly and efficiently. Jonathan gave me options w/o any pressure. The installation crew, sorry I don’t know their names, showed as promised. They were courteous and did a great job keeping the area and pathway clean. They got to work and got it done. Kudos ARS!