Home Services reviews in Ankeny, Iowa

Keeping my lawn weed free! Well worth it!

We are very happy with our TruGreen services. Brent has been the technician for our applications this year & he has been great to work with. Prior to the application, he explains what he will be doing & gives advice on mowing and what is best for our yard. The company is very responsive to any questions/concerns we have. I highly recommend this company.

Worst company known to man!!! Don’t prepay for the year, theyll take your money and never show up!!! Canceled for the 8th day in a row and have yet to start my service since signing up (and paying)!

Jacob was very professional and very pleasant to work with. He listened to my concerns and addressed them accordingly. I was very impressed with his summary which included tips and advice to promote a healthy lawn. I am more than satisfied with the service Jacob gave me today, and I feel I made the right decision to go with TruGreen.

I visited with the tech and he clearly explained this application. The one suggestion I would make is that it would be nice to have advance notice of the applications so we can visit with the tech iff needed.

UPDATE: it's three weeks later and they still haven't responded. And they sent the bill Trugreen said we didn't owe to collections.

We've used TruGreen for over 3 years and while our yard looks fine, we have some weeds in the backyard we've asked them about every year, and I've even sent pictures. Weeds are still there. They said we had a bug problem; our pest service said we don't. And now, we just got a bill for almost $200 that said "last notice before collections", but when we went online it says we don't owe anything. My husband just waited on hold for almost 15 minutes to talk to a person, and when he finally got through the woman said "If it says you don't owe online you're good", refused to look up our account number, and hung up on him. We want to cancel our service but how do you reach someone to do that?

I have had TruGreen for many years now. Their service has drastically deteriorated and I even question the effectiveness of their service. I see weeds all around my lawn throughout the year. When their technicians come to spray, I feel they are mostly interested in completing their trip and don’t give damn how the lawn looks or if they need to even do their normal job. Sometimes I wonder whether they even visit at all, and charge the money regardless.
However, I will get an automated message almost every other few days about better ways to pay bill; even though my balance is zero.

It is a shame. With the intent of making money, their work ethic and customer focus has gone down the drain.

I called earlier in the week to request grub control application during my regular treatment this week. The phone rep was courteous and efficient and I got a grub control application today. Thanks.

I was very happy to meet with Mark again . I had met with him a year or so ago go and remembered how very impressed I was about how knowledgeable he was (and is) about everything “lawn”. I appreciate that he took the time to explain each issue that I am experiencing with my lawn in plain language, which I truly appreciated. He advised what actions I should take now, so late in this season, to assist with its recovery and he also recommended that I apply a preventative lung fungicide come early April 2026.
It is very obvious that Mark has a great deal of knowledge, pride and dedication in his profession and I felt privileged to meet with him again. He also was very kind to leave me with a brand new rain gauge to help me apply the accurate amount of water when watering.
Thank you again for sending Mark my way today!
Sincerely,
Jane Latchem

The young man that came out to service our lawn was very knowledgeable and personable. He took the time to visit with me about the service and answered questions I had. He walked the property with me to know where problem areas were.

Ryan Roy called me prior to the treatment as requested. He was extremely personable and he instilled a confidence that the job would be done correctly. Please send Ryan for all future applications if possible.

Application of fertilizer & weed control began before 7:30am. Prefer it start at 8am or after. We have dogs that need to go out in the am.

Lawn looks so much better than when I some what fertilized it.

Do not start any business with this company. They are not professionally trained. They spilled excessive product in random areas of our lawn which killed our grass. They call and pester you constantly to try and sell you more services even though you ask them to stop calling. I told them to stop services all together and they still come and spray your yard anyways without your consent. I have called numerous times to stop services and solicitation calls but no luck.

We felt Mark was very helpful and informative. We appreciated that he took the time to come to our property and explain any questions we had.

Our lawn is looking great and very green right now with the rains and lawn care provided! Y'all just completed the pest control treatment so I can't say for sure how that will work out until a few weeks after! I did have a bug citing that same evening in my house but possibly the treatment drove it in the house? I prefer to be home anytime a pest control treatment is done so I can talk to your serviceman and observe at least the beginning and departing of the service!! Maybe pest control could be scheduled by appt?? Thank You for Y'all's part in the beautiful green yard we are experiencing this year!!!

This company sucks at not only what they do but customer service as well. I used them at my last house and my lawn looked awful by the time we went to move. I called to cancel them and told them I was moving and no longer interested in their services and they basically wouldn’t take no for an answer. I believe they reached out a few different times to try and keep me as a customer when I was adamant that I was not interested in transferring my account to my new address. Moved in November and then come spring they billed me and actually performed a service on my old property so had to call them again to get them to refund my account that they never actually canceled. Do it yourself or hire someone else who isn’t just trying to take your money.

I have never written a complaint of any kind. 2 year customer, I'm out of town for work most weekdays. I called and complained about the patches in my yard and was told Grub issue. Tech came out and said it wasn't grub but fungus. Why didn't the previous techs offer solutions or upsells? 6/15/18 I called and they said they would have a salesman call today to schedule treatment. its now 7/16/18 and nobody called. Crab grass is out of control. Lady on the phone today didn't really care and seemed used to people cancelling service.

One thing that is important to us is to always have the same true green representative come to our house. Our representative that comes is a very nice young man and he has gotten rid of lots of weeds that we had previously in our yard.

Your service technician Raymond is knowledgeable, informative and personable. At each application he tells me how each product is timed in the TruGreen system that keeps my lawn weed free and keeps it looking it's best throughout the year.

Came back to spot treat broad leaf weeds at no additional cost. Above and beyond my expectations.