HVAC reviews in Urbandale, Iowa

Great experience with Lenz Heating and Cooling. We've used them for both our AC and furnace, and they are always punctual, professional, and quick to respond. It’s clear they have strong leadership and care about their customers. Highly recommended!

They came out for a system checkup so we don’t have any problems during this Iowa cold snap. Their techs are friendly, and take pride in their work, they also communicate with the customers on arrival times! Great company to know, and we are so glad we purchased our HVAC system from them! Also, thank you for being Veteran owned! We appreciate you!!!

I was so impressed with every aspect of my interaction with Lenz. From the point of scheduling to the the final payment, the team at Lenz was knowledgeable, professional, and helpful. I had a new furnace installed and my house temperature is consistent in every room! I didn't even know that was possible! Absolutely will be a repeat customer. Thank you, Freddie, Al, Installer guys, and receptionist! You were fantastic to work with!

It was 21degrees outside and I discovered my thermostat was showing my house was 4 degrees cooler than it was set on. I called Lenz and in less than 2 hours a technician was on the way to my home. In less than an hour the technician had my furnace heating my home again. Because of my annual contract with Lenz there was no charge to me. I consider this to be awesome service! The technician, Puia, was very courteous and knowledgeable of what needed to be done to get my furnace running properly again.

Absolutely wonderful! They explained everything clearly, never pressured me about extras, and were very prompt. I loved that they sent a picture of the technician beforehand for added peace of mind. The supervisor came out to provide estimates, was very kind, and walked me through the issues step by step. Highly recommend!

5/5 stars – customer care, product quality, speed, value, and overall experience. I recently had Lenz Heating and Cooling repair my furnace. The technician was professional, reliable, efficient, courteous and responsive. He completed the furnace repair quickly and explained what was done. I appreciated the clear communication and prompt arrival. I would definitely recommend them for any heating and cooling services.

Technician was great. However I believe the way you bill is unethical. The hourly rate is determined by the repair. The part was under warranty so you raise the hourly rate to cover a $200 part. I was charged 1.5 hours and he was here 30 minutes. I paid for him to go get a part…a $250 drive in this case.

I have always recommended Lenz due to the way the install went. Now it is the opposite. The paper the warranty is on is worth more than the warranty.

Story time! After living in my home for just over 5 years my 24+ years old furnace was finally on its death bed. This being my first home ever I of course did not panic at all and kept completely calm (lol jk alarm bells rang in my head and I mentally ran around in circles repeating crap, crap, crap). Well, after calling around a few places and getting quotes, Lenz's owner Al came out and was easy going, friendly, and a knowledgeable straight shooter. With the best vibe, quality product, and great pricing I cannot reccomended them enough. After accepting their estimate they quickly got me in the books for install. Gavin, Connor, and Matt were my tech team and 10/10 for all of them. With the previous furnace being an absolute UNIT there was a bit more work involved (which Al was transparent about from the get go) with the metal sheeting and drain work for the home humidifier. Gavin coming in strong with the metal work, Connor tackling the electrical, and Matt flowing in at the end with the plumbing managed to take care of everything. So, like a classic TV show team their powers combined they have saved the day; or at least saved me from freezing like a meat popsicle in the winter months. This is the company and team you need! Special shout out to Sierra who handled all communications and scheduling to make this even happen.

Nothing but GREAT things to say about Lenz Heating & Cooling! We had them do a total overhaul including new furnace and ac system. Let’s just say I got to see a lot of Al’s crew and each and everyone of them are top notch and respectful. If you need anything heating or cooling related pick up the phone and call these guys. Super nice people, quality installs and great pricing and not to mention Al and his amazing team will take care of you!!

Got a new furnace and AC from Lenz. Wonderful service. They arrived at 8am and was done by 3pm. Thank you Daniel and Landon!!! I've already started recommending their services to my family and friends. Shout out to Michael. Everyone was very respectful and friendly. Also, thanks for the tips about MERV 8 and where the arrow should be pointed.