Home Services reviews in West Des Moines, Iowa

Sadly I give a thumbs down because of staff member who works outside in the garden center. I've been there twice this month and each time had the unfortunate experience with a rude older female employee. She lacks basic friendliness, basic social skills, is condascending, and overall isn't someone you want spend anytime with. Earle May, your prices are higher than everyone so I suggest you remind your employee, I'm sure you know who I'm talking about, that her attitude reflects quite poorly on your business and people have many options in the area. I highly doubt that you have any clue how to deal with her because she worked there last year too and her attitude is the same. Either get her to change or fire her, you doing nothing just shows that it really doesnt matter that she is offensive. I wont be back.

The absolute selection of house plants and outdoor plants in the Des Moines metro! Stop here for all of your houseplant and outdoor plant needs. The staff is so welcoming and helpful!

I needed help to find the right spray for my apple trees and the right fertilizer my lawn. Earl May had an experienced gardener who showed me what to get and why these products would work. If you care about your yard and garden and want to get the right things and understand the products better, this is the place for you.

I have purchased my plants for all of my outside containers at the WDM Earl May for 20 years, every spring I purchase at least 200-250$ worth of plants at this location. I was there last Friday May 5th and got plants. My total was 230$, sounds right. I was looking over my receipts on Monday and noticed I was charged for 5 plants at 24.99 each. I did not purchase any plants for 24.99 (receipt said they were hostas) so I called the store and told them of the mistake (talked to store manager) and she told me to come in and they would look into it. I went in and pointed out the employee that checked me out on the original sale, she denied checking me out....whatever...anyway they offered me an Earl May gift card for the overcharge 133$. I paid CASH for the original sale...when I asked they said they don't do cash refunds. I will use the card at a different Earl May in the future and I will not return to the business ever again, there are plenty of places to get plants in this town.

I will say they do take care of their houseplants...however, some are labeled incorrectly.
Although, their prices are incredibly expensive. $20 for a plain 4" pot spider plant.

I couldn't disagree more with the other reviewer. I have always had a great experience at Earl May. They always take time to answer my questions and make sure they understand what I'm working on so they can help me find the right products for my project. They are often quite busy, particularly on the weekends, so I have had to seek out a staff person from time to time, but once I do they have always been helpful, knowledgeable, and friendly.

Called and they had everything we were looking for. Found everything easily once we got there, and check out was no wait.

Great customer service!! After a frustrating visit to the store to learn there was a miscommunication of how "Fun Money" could be leveraged, Mary the store manager went out of her way to call me and make it right. I am so happy with the outcome of my situation and know that Mary is truly dedicated to making her customers happy. Thanks again!

High quality plants, grass seed, lawn ornaments, chemicals etc. Tend to be a bit pricey however you usually get what you pay for. Most of the employees are helpful and pleasant. Did have a bit of static from the manager before. He was probably tired and or stressed out. I will say they don't require Customers to wear face masks which as a Libertarian I appreciate. And NO Liberals I don't want people to die so stop with the face mask shaming! UPDATE! Old Manager is long gone! New Manager is a "people person" and knows how to endure herself to customers! I have been back way more often than before when the Male Manager, while knowledgeable was not personable and treated me arrogantly and with a bit of contempt. So now I will give this Earl May location a full 5 Stars because of a GREAT Manager! I spent a whole lot more money this year directly related to the professional and friendly way I was treated!

Great service! Katy helped me at every turn from finding a carry cart to giving me advice on a plant with special requirements! Absolutely wonderful service! The majority of their plants as well seem to be in above average health, which is wonderful to see.

I was outside looking through plants when an employee informed me the store was closed and he needed to close the gate. No problem. I said, "Oh sorry," and started walking toward my car. I then heard the employee loudly say to another employee, "Every time I turn my back someone wanders in off the street." Excuse you. I didn't "Wander in off the streets." I drove my car in through your currently -open- gates to do business. Dont talk about customers like stray animals. And if it's such a big deal close your gates on time.

I worked with Mary to buy trees to be planted in my home and couldn't have asked for a better experience. She was extremely helpful and took time to look at trees with me in her store and ensured I was able to get the trees I wanted. It was a great experience and I plan on using them in the future for landscaping and gardening projects. I also worked with Ruth, who helped me pick out flowers, shrubs, and fruit plants for my front and south gardens. She was a huge help and spent at least an hour assisting me with explaining the best plants for my home as well as assisting in the design of the garden. This is a wonderful store and landscaping company and I am very grateful to have found it.

I came to this location to buy some seeds that they had in stock. I bought three packages plus several other packets of seeds and a couple of small plants. I was told that I could buy one plant separately from the pottery container it was in. When I left, I thought $50 was a lot for what I purchased, so stopped to review the receipt. I was charged the full price for the plant without the container. I went back and returned the plant, but even though I just paid cash for my order, I was given a gift card. If I had used a credit card, I could have understood, but when my cash was in the drawer, there should have not been any problem in returning cash. I think the atmosphere in the store is nice, but the customer service and business practice leave a lot to be desired. Only as a last resort would I ever shop in this location again.

This is the first review I've ever written, which should tell you how bad our experience was. My daughter and I visited the Clive Earl May store this afternoon looking to purchase four blue spruce trees. We worked with the store manager, Mary, who was unpleasant, grumpy and short with us, and acted like she had better things to do than help us. We asked a few questions about the trees and she responded with snappy and rude answers. I will say that the cashier inside was very friendly and helpful.

The store manager, Ryan went above and beyond with his customer service. Today we came in to discuss some issues we had with two trees previously purchased and planted by Earl May. Ryan listened to us and helped us through the warranty process. Ryan is a great manager and asset to Earl May. We look forward to our next visit.

I do my own chemical for the yard. Price is right. Seems to work as I have the greenest, weed free yard in the hood. Staff is good to work with. Buy the occasional plants, always stop by to get greenery for winter pots.

Sue took pity on me, a hapless male, and took charge. It was just what needed to happen and I got what I needed and a good deal to boot! Give Sue a raise.

Beautiful serene flowers cascade the entrance beckoning you to come in out of the humidity, and browse the lovely plants that seem to want to grace any patio or entryway. The prices are above average and the young assistants were very helpful in trying to assist me with my request to find a certain type of plant that would last through the summer. A zen environment to just go and peruse the different sections that could lower your blood pressure just by taking in the peace and calm of the colorful floral displays.

We went to Earl May Garen Center to find some bark for repotting my orchid. We did manage to get some at a reasonable price. I was pleasantly surprised by all the beautiful plants and flowers that they have available, granted it’s not the most affordable if I compare to back home. I do however love a nursery and look forward to another visit.

Great place

Oh so love and what a joy to work with them