Compare top-rated hvac providers in Merriam. Profiles include verified reviews, service details, and direct contact options.
From $50
Up to $500
Open 9:00 AM – 6:00 PM
In Merriam, we're more than just an HVAC contractor; we're your reliable neighborhood partner committed to ensuring home comfort. At Integrity Hea…
From $50
Up to $500
Open 7:00 AM – 6:00 PM
In Merriam, we are APW Plumbing, Heating & Cooling - your reliable partners for all HVAC needs. We specialize in providing top-tier HVAC services,…
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Bought an ac, furnace and water softener system in October 2017. Main goal was to have ac ready to go for the summer but that didn’t happen. Went the entire summer of 2018 with window units because their A/C unit couldn’t cool the house below 85. Wasn’t until things cooled down that they finally did some type of repair, so now I am waiting till 2019 to see if it works. 6 visits easily in total, all that was done was system testing to say that the system was working, wasn’t until the final visit they found air leaks and decided to seal them up. 2 other company’s have stated that the unit/air handler is to small for the home. I would tend to believe that, considering my window units worked fine; by APW standards, I guess 1 window unit should cool the home. Calling their office/appointments is a whole other issue itself. The plus side I suppose, Never had issues from their techs, I would assume that the message was never relayed from the office of the issue I was having. Haven’t had any issues with the water softener
The company did have to send a second person out, as my issue wasn’t initially resolved. However, when I called again, the representative was very professional and customer focused. They sent the master technician out and he was personable, took the time to diagnose the issue and validated the toilet was properly fixed. I appreciate working with a company like this. Thank you giving us our master toilet!!
The technician, Henry Grisby, arrived at the time we were told, and performed the regular maintenance, check up and filter change on our water conditioner that was due. He did a great job with no waste time, fixing a minor problem and testing his work. We were pleased. We have had the system since December 2000 and it has done a wonderful job and they have maintained it well
Henry was the tech today who replaced the carbon filter on my water softener. He was able to get started earlier than the scheduled time as he was running ahead which worked out great. He was very professional and all around nice guy and was done in under an hour. All the techs from APW have been great.
1. On the day that masks became a Wyandotte county order, we had to ask our “Comfort Specialist” to put hers on after entering our house. 2. The Comfort Specialist assured us she would be here the morning or install. She never appeared and we never received any communication as to why this happened. 3. The Comfort Specialist quoted us about $2600 for our buyout option from our home warranty company. Having been on the job for 5 years as she stated, she should know that we only get a buyout from pieces that are deemed broken. In this case, our coil, which means we now receive less money from our warranty company than choosing to instead do a credit through APW. Probably what they wanted to accomplish anyways. 4. Our Comfort Specialist sold us on the fact that APW could put a humidifier in our attic. Not only was she wrong, she then tried to sell us a “steam humidifier” for $1700, only for us to find out later from one of APW’s techs that even the steam humidifier won’t work in the attic. This is after the comfort specialist had apparently talked to some managers and was going to offer us the steam humidifier for only $675 or give us a $675 credit. We refused since we believed we deserved more compensation. Since she has worked for the company for 5 years, you would think she would know this about the humidifiers. 5. We had to ask three separate times between the front desk receptionist and our comfort specialist to have an invoice sent. Our final invoice is still incorrect because it shows that a humidifier was installed when it was not. 6. After our new system was installed, the tray under our furnace kept collected 1-2 inches of water, forcing the a/c to shut off. We returned home 3 days after it was installed and found the house at 86°. We called our comfort and told her the situation and she told us someone would be out first thing in the morning. It took 3 phone calls the next day for us to have someone come out the next day and look at the a/c and say they fixed it. Someone wasn’t out to our house until 1pm. 7. The following day, the A/C is still shutting off after a visit from the same techs who installed it. We are finally able to have a manager (Jason) come out and he diagnoses the problem as the wrong coil being put in. 8. We finally get someone to come out and fix the issue so that the a/c doesn’t shut off the whole time. 9. We put our complaints in and we’re told we’d receive a call from the COO by the end of business on Monday. We called 4 times after not receiving a call on that Monday requesting to speak with them and they are conveniently not available each time. 10. Out of the blue, we are told we have to have a post inspection done before “our options can be discussed”. We get that done and request a call from the COO that day (Thursday) and a call never appears and when we call, they are out of the office again. 11. We were pushed off and had not received a call back once after requesting work or requesting a call in order to say our complaints. We had to call every single time. This is not the Dixie difference we were promised. This is not good customer service 12. We wasted more than a week of our time dealing with waiting for someone to fix our brand new system. 13. We did finally speak to someone after they “discussed our options” which included our demand that we be compensated 15% for our troubles. They did give us a 15% refund, but it was like pulling teeth to even talk to someone about it. We should’ve read the reviews and not gone with the first company our warranty company suggested. They still haven’t replaced something they said they would since they did install two brand new systems, but for some reason left some of the old parts on. DO NOT USE THIS COMPANY. THEY WILL TRY TO SCAM YOU.
I would like to post my appreciation for APW's heating and air conditioning team. Namely Jason, JP, Alex, and Larry. Our AC went out after many years of use. The team was out the very next day and installed an excellent system and great installation that day. It's working great and we are cool again. This system is a great upgrade to what we previously had. They also cured an issue with cooling a very warm attic type dormer. I am very pleased with our system and would recommend APW to anyone. Superior service and efforts. This team worked a very long day in the heat. Very impressive. Thanks again from the Gillespie family
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