Electrical reviews in Louisville, Kentucky

Service was.great. employees were wonderful . Would use them again.

Had an issue with a former handyman not feeling comfortable installing a ceiling fan outdoor due to the light fixture being on a photocell, so he advised me to call an electrician. Looked around on Google for a bit, but everyone wanted to charge a run fee just to give a quote.

Finally found Mr. Electric and they had no issues coming out and giving a free quote. The electrician was super knowledgeable and was good about asking questions to make sure he understood the situation entirely. The next day I had the quote emailed to me.

I sat on it for a couple weeks before pulling the trigger. When I called in the phone repair easily found the quote and scheduled the job. The day of the appointment the electrician showed up a little late, but called me to let me know he was running behind. Even with showing up a little late he still completed the job within the time window they estimated. He was a complete professional and I have no complaints about the appointment.

The fan is up and running properly, looks good, and the amount charged was the same as the amount quoted. All in all it was a professional, pleasant experience from the first appointment until completion, I could not have asked for better. Would not hesitate to use again or recommend to a friend.

The customer service was professional, very polite and friendly. The appointment window was from 2-4. A woman called me about 15 minutes before 2 to tell me the tech was running a few minutes behind. He would arrive closer to 3. They wanted to let me know just in case we needed to go anywhere. I thought that was nice. Most companies just leave you waiting and end up arriving after the time window.

The tech (Taylor) showed up on time and he was very polite and thorough. He fixed the problem within the first hour. I have no complaints.

Price was comparable to other electric companies in the area.

I would definitely recommend Mr. Electric and will use again in the future.

Justin was fantastic from his demeanor to his professionalism! Way 2 go, Mr. Electric.
Totally recommend!

Robert was very good and very friendly. Through in his work, thank you Robert.

Kevin and his apprentice were brilliant and helped solve a vexing issue that had plagued my mind for a month they were able to install and repair all current issues so I could move into my new home with no fear of faulty electrical. I can’t thank them enough and will definitely be hiring again for future projects

Great service. Free quote, quick service and very professional!

I called them about the light being out in my main bathroom. Other businesses had weeklong waiting times, or a charge to come out look at it and give me an estimate. Mr. Electric had someone out the next day and had no charge to look at the problem and give me an estimate. Shaun, the electrician, was punctual, polite, and professional. He did a great job for a reasonable price and I am very satisfied with the service I got.

Great company but after 1 year of failed products, their customer support was less than acceptable, and I had to fix the issue myself and that is no good.

Do better.

9-10-2020

I was able to get an appointment the next day. The technicians arrived promptly. They were clean, friendly, and worked hard until the job was finished. I will definitely use them again!

Robert and his apprentice were great! Very kind and knowledgeable on our electrical issue that my husband and I could not figure out how to fix. Will be using this company again if we have any further electrical issues!

"After our house was vandalized, we were left with a very difficult and stressful situation: a lot of cut wiring throughout the house. We hired Kevin and his team, and we couldn't be more grateful. Kevin's attention to detail, incredibly positive attitude, and clear communication were exactly what we needed. He and his team meticulously traced and reconnected all the severed wires, treating every challenge like a puzzle they were determined to solve. Throughout the process, Kevin thoroughly explained every relevant detail and patiently answered all of my questions. Their work was professional, thorough, and gave us peace of mind during a very difficult time. We highly recommend Kevin and his team for their expertise, dedication, and problem-solving skills."

The service experience with Mr. Electric was excellent. Robert Vincent was the Service Professional and I could not have received better service. Robert was transparent in everything he was suggesting and the work he performed. If I use Mr. Electric again I will request Robert.

The technician from Mr. Electric was highly professional, efficient, and did an excellent job. I truly appreciate his help. He also had an apprentice with him, and it was great to see him take the time to explain things while maintaining a high level of professionalism. Both were courteous and skilled, making it a great experience overall. Five stars!

The gentleman Robert was very nice efficient patient and very helpful when you ask questions and suggestions to help you will definitely use them again

Justin and Cameron were amazing, worked fast, and communicated everything well. I’m very satisfied with their work, and will be coming back for service in the future..

The guys were very personable and professional. They did a great job finding the problem with my furnace and fixed it promptly.

Justin was here on time and ready to go. I appreciate his professional look and actions. He had so great suggestions and got things done quickly.

I called on a weekend and the phone was answered immediately. The customer service representative, I believe her name was Liza, was awesome. She was honest that if my sister waited one day that they would come and do an inspection for free in lieu of paying $196 for a weekend inspection and possibly not being able to get the parts on a Sunday. The neutral base went out on the electric meter and Louisville gas and electric had to shut off the power.
My sister's appointment was scheduled between 11:00 to 2:00 on Monday. We received a text at 9:26 a.m. stating a technician was on the way. He arrived and assessed the situation and thoroughly explained everything to my sister. She agreed to have the work done and the technician said he had to go get the parts and would be back within an hour. He started to work at noon and finish the job a little after 2:00 p.m. . I was more than pleased that the job was completed during the window of when I was expecting a technician to just arrive.

He called LG&E about 30 minutes before he was finished to have them come check everything and turn on the electricity. That again after he completed the job. I don't believe he was able to ever speak directly to a utility technician. Unfortunately, it took several calls to the company and he waited as long as he could (close to 2 hrs) before he had to go to another job. He stated he wanted to be able to walk my sister through everything on the inside of the house.
He had just left my driveway when LG&E showed up to inspect. He heard the utility truck backing up and circled around to make sure everything was fine and that my sister was set on the inside and everything was working properly.

My sister was very satisfied with the work, the promptness, thoroughness, genuine concern, and professionalism. From my end, the communication was above and beyond. I cannot say enough kind words about Liza.

Roger was great, even helped get my garage door back online! Great response, good work, and reasonable price.

Cannot fully express my thanks to Mr Electric and in particular Nehemiah and Joseph. My solar power was knock out and Mr Electric came to the rescue. I found out quickly that diagnosing the problem was not quick or easy. In combination with Nehemiah as lead and Joseph assisting in coordination with the makers of the solar panels they were able to pinpoint the problem. So within hours and working as a team my problem was solved. I highly recommend Mr Electric and their technical support for putting personal feelings aside to serve their customers best interest.