Landscaping reviews across the US

I received a notification the crew was on their way but they never showed. I messaged them - they didn't respond. Then I saw my service date was moved out. They no-showed again and pushed the date again. Then it happened again. After the third missed date, I canceled and hired another company.

We had these guys scheduled to come out on a Monday and they rescheduled us to a Friday last minute. Friday came and the guy rolls up around 4pm. He gets out of his car, surveys the yard and gets back in his car without saying anything. We are extremely frustrated with this company and have been on hold for 30 minutes so far with customer service. The person who was supposed to do our lawn is named Steve. He messaged us later through the app saying he needed more compensation before he could begin on our yard. Why did someone not take care of this sooner? We thought this was the whole point of using a large company that they have processes and procedures but it’s just been a total joke. DO NOT USE THIS COMPANY.

This company advertises 29.00 a mow then once you schedule they bump the price even though my 2 lawns are small the go off square footage of the property. And after reading the numerous other 1 star reviews I'm glad I canceled

Absolutely horrible company. If you try to call them no one answers the phone and music just plays. What company does that?! No receptionist??
I wanted to get my lawns cut. I submitted all my information and was told someone would be out to cut my yards. Well they didn’t cut my yard, they did my neighbors! I reached out through the app and was told it would be fixed and corrected the next day. Well the next day all the sudden my account is no longer active (not my doing). I am appalled that I was charged for a service I did not receive and that the company canceled my account the day they told me they would fix the problem and all of this without even saying anything to me or notifying me. I was told the error would be fixed and my lawns would be mowed, and here I am instead with a charge and my lawns not fixed. HORRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!!

I have used the service several times and been more than satisfied. This last mow of my lawn was an awful job. two days after the mow, it looked like it had never been mowed. The consistency was simply awful. I have cancelled services due to my moving, but hope they will go and fix what they did poorly. If they do, I will update the review.

For the second time in two weeks, no one showed up, nor did they let me know that they'd need to reschedule. I initially set up services two weeks ago, but have yet to see a soul, even after scheduling the second service by phone. I find it awfully convenient that they charge extra for longer grass when they're actually contributing to that by NOT SHOWING UP and NOT COMMUNICATING WITH CUSTOMERS!!! "Lawn Starter" is an absolute misnomer, as they never actually start. Please be aware that they are affiliated with (or the same company as) Lawn Love. I'd recommend avoiding them both.

They screwed up what I requested for my service every time. There was constant miscommunication with them every time I tried to get things fixed. I was told they would fix a situation, and then find out it was never changed. They don't actually do any mowing themselves, they contract out to other companies to service your lawn so you end up talking to a third party to get things handled. The guy that did my lawn was fine, but I had to catch him when he was here so I could get him to handle the lawn properly because Lawnstarter never adjusted the notes or anything. There are too many services out there to waste your time with this one.

After having our family go through an emergency making us unable to tend our lawn for the time being; thought this place would help.
At first, customer service was very friendly and had no problems...,
However,after having an appointment set up WEEKS in advance, they have still failed to show up for their appointments. Not only that, but when getting in contact with who was supposed to come, I was told "They will be on their way" and they still NEVER showed up. Now, whenever I try contacting the company for the lack of service, there is no answer.

Unpressional, unpunctual, unresponsive and an overall irritating business to do service with. Do NOT use this service. There are plenty of others out there that can service your lawn care needs.

Worst experience ever. The job was sloppy and left undone. After having my bushes trimmed, they left all the debris on the lawn. I had to rake it up. When they showed up to mow, they didn't even try the back gate and said there was a lock. It was never locked, they just left. Then said they couldn't get back till Friday and then just never showed up.
Not sure what happened to work ethic.

We have been signed up for two months for biweekly mowing and occasional weeding. I had one crew assigned to me, he showed up the very first time and then ghosted us 3 times and would never message us to tell us he couldn’t make it. I requested a new crew and a new guy came out the day he was supposed to so I was hoping it was just a bad experience with the previous crew, but nope! He didn’t show up next time either and never responded to my message asking if he was coming. Out of 5 possible times they were supposed to come out, they only showed up twice and ghosted me all other times. They claim they have no contract but then have a 3 cut minimum, but they don’t show up to even give you 3 cuts!!! Super frustrating and super unprofessional. Do NOT hire them.

Was super unsatisfied with my very first service. My lawn was cut uneven, mulch beds covered in cut grass, uneven edging, plants destroyed by weed waker, cut grass all over the sidewalks. Just an overall sloppy job.
My yard was cut in 7 minutes and it shows.

Literally upon just trying to sign up this service has been terrible. I couldn't sign up on a call with them, on the app, or on the website. Whenever I sent a message to their support team, instead of answering my question, they simply sent me another email talking about how great they are. Next, getting scheduled is a near impossibility. I have been signed up long enough now to have had them come 3 times, every other week. They have in fact come once and that one time was several days late. for the next 2 appointments, they simply didn't show up. No notice to me, just a no show. When the support team eventually reached out to me to schedule, they told me Monday or Tuesday and shocker, as of Thursday, no one had shown up. Looking at the app, they had pushed back the appointment again without telling me. Annnddddd... just now, I received an email saying they can't find someone in my area who is available and they will notify me when someone is. No thank you, I'll pass. I wish I was exaggerating this, but this is 100% what happened. Do NOT use this company. Just don't.

My worst experience with a company. I rescheduled the lawn service to an earlier date, which was confirmed. The day came and went. I went onto my account and saw that my yard had been transferred to a different lawn care person, and the reschedule date was cancelled and pushed back to the original later date. I then called them, and had them reschedule again to an earlier date, which was again confirmed. That day came and went, and still no lawn service. No notification that it wouldn't be happening. I rarely get angry, but this definitely made me angry.

Completely non-responsive. Ordered lawn mowing, they gave a scheduled window, then changed it after I provided payment info. Nobody responds to messages asking when they are going to show up. All you get is automated responses from the app. If they ever show up I'm sure they'll want to charge me the extra fee for longer grass, which continued to grow because they never showed up.

We are very pleased with this company. Very affordable and they do a great job. The person that comes over to do our lawn is Andrew. And he is amazing!

We used this company last year and didn't seem to have any problems. Service was prompt and accurate. This year however it's been a complete nightmare. We have our lawn scheduled to be cut every couple of weeks. So far it's been almost a month with them pushing back the service date every single day. We see a constantly changing merry go round of who is supposed to be servicing our lawn in our app with constantly changing dates. At this point our yard is completely overgrown with patches dying because the grass is to long for the sprinklers. Customer service sends out an email every few days thanking us for our patience and assuring us that they will make it right yet they have done nothing to fix it. They are also impossible to get a hold of over the phone and the hotline just records your number and hangs up after a certain amount of time has passed.

DO NOT USE THIS SERVICE!

I cancelled my service because I knew my lawn was severely overgrown and couldn't afford to pay the 400% markup. The "pro" marked it as being completed and they charged me for the service anyway. When I tried to call customer service the phone number was disconnected. I finally found the 1-866 phone number in my call log and was able to get through. I will NEVER trust these people again.

I attempted to use lawn starter at one of my properties. They sent someone for the first service, but they only mowed and did not edge around the walkways, gardens or fences. The next 2 appointments were no shows, leaving my lawn Un-mowed for over a month. When I called to cancel the customer service was very helpful and they were able to wave the 3 service minimum and cancel my services right away considering the circumstances. I really wanted this company to work out, but they were not able to send reliable mowers, if any at all. The company itself was very easy to communicate with and customer service provided by Mara was excellent, but overall the lack of follow through leads me to leave a 2 star review.

Probably the worst experience I’ve ever had with a company. We scheduled our first service with them and they didn’t even show up. We got a message from the crew at the end of the day they were supposed to be here saying they had rescheduled us to 5 days later. I understand that things happen and could even understand rescheduling to the following day, but FIVE days later? If you know anything about their “long grass policy” this would have meant by the time they came my grass would have been overgrown and they would have charged me double. Not to mention they lock you into 3 mows when you sign up. How am I supposed to do 3 mows with this company if they can’t even show up for the first?

We scheduled the service for a specific time (with enough time built in, in case of a delay) because we had an event we needed it done in time for. When I called and begged customer service for help they just kept giving me dates for after when we needed it done by. Now it’s the day before and we’re left scrambling to find someone who can do it in time. I thought using this company would help us instead it’s been nothing but frustrating and a waste of time. If your time is at all valuable to you, don’t use this company.

Terrible service. I joined/booked a mow a week and a half ago. (This service is a great idea) The estimated mow date kept getting pushed back. It got pushed back at least 3-4 times. I 'messaged the crew' in the app to ask when they were planning on coming by. No one responded. They were a total no show. Total waste of my time. Don't bother with these guys. Their customer support phone line was helpful, though and it was easy to cancel service.

Great service and a job well done by Eliezer my lawn pro, I would highly recommend his services.