Landscaping reviews across the US

I can’t tell you how strongly I don’t recommend this company. We got brand new sod, two years ago and hired this company to take care of our grass from the get-go. We just wanted professionals who we could pay to take care of our grass and all we would have to do is water and mow it. The communication within their organization is terrible. The person scheduling services would have completely different information than the people coming to service the lawn. Now our front yard is completely dead apparently from grubs (some thing that they told us wasn’t the problem and so they didn’t treat for it.) Best they could do for us they said was a free aeration and seeding, this is after we have spent $1295 with them in the past two years. My advice, find a local company that will take good care of you. This ain’t it.

We are thrilled with the quality of service and the personal attention we are getting. Our lawn is a mess and will take a lot of work. We feel like that work and expertise will surely save our horrible lawn.

This company is awful. The first two schedule service visits were no-shows and then the third time the representative showed up with no weed treatment fluid. After saying he would reschedule the following week and then getting in his truck and leaving, I was charged for the first visit (and charged three times the amount that was initially discussed when setting up the service).

I called the next day to cancel any future services and get a refund. I was told that the notes said the technician performed service and that they were owed a payment for the treatment. After fighting with the rep and threatening to report them to the BBB and file a fraud charge with my credit card, they finally referred it to a supervisor who agreed to give me a refund.

Ten days later I was called to schedule a mosquito spray service. I asked what in my account indicated that I was still an active customer or would want any future service and was told that I was being rude and taking out my frustrations on the representative. Guess what - you called me to push an unwanted service. If you don't want to to answer my questions - quit calling! Terrible service - there are plenty of other lawn care companies, don't be fooled by the commercials or promotions. Do your homework before calling these guys.

Mike arrived on time and was so knowledgeable—doing this service for 21 years. He really was an expert. We walked through my yard and he knew what to do for each tree, rose bush and evergreen. He provided the fall plant and tree feeding along with chelated-iron. He was quick taking only 15-20 minutes for the treatment.

I was trying to get an estimate, and stated exactly what I needed. The website was not transparent with prices or estimates, so I had to take a call. The representative did not know what foxtails are and spoke over me the whole time I was outlining the issues with my lawn. She then proceeded to ask what my name was, since Al MUST be my husband's name, which added sexism to the unprofessionalism for the entire call. Not worth the time wasted for a quote. Can only imagine how terrible the service would be.

Scheduling sucks, doesn't let you schedule when you're available, expects you to be home when they come. They say they can do the service without us here and they have "done it", but in order to do it they need to get in the backyard which is locked unless we know theyre coming and have time to open it. Their pest control keeps missing the wasp nests under our deck. We cancelled our service and they came out for a free service since the wasps werent taken care of at the last service. The agent on live-chat told me that it only takes 1 service to spray and knock them down. After he left, I looked and found 7-8 nests, as well as noticing some were gone that were previously there. I live chatted again to complain, and she said they spray on one service and come back for a 2nd service to knock down. Which is the opposite of what the previous agent said!!! And the tech said nothing about coming back, i dont think its scheduled. Very unhappy with the service!!!

The worst customer service experience I've had in a long time. I received a call today about about my account. The customer service representative was inept and incompetent at best. She was passive aggressively rude and would not tell me the total owed until she had my card number and processed it. Then when adding up the amounts to ensure the total was correct, the customer service person kept forgetting and missing charges, and adding others into it, including a service I cancelled over a year ago. On top of all that you should see all the weeds in my yard. Would not recommend. Canceled my service today.

These guys DO NOT know the meaning of "SERVICE"....they are worse than Comcast! Go figure! They have blown be off for my scheduled "service" 3 times. I have a party this evening at 4, you cannot be on the lawn until 2 hours AFTER application (told them that yesterday when they scheduled my service between 7am-11am) They can tell you "I can understand ma'am" "I can certainly understand" "I know you're paying with your hard earned money" LOOK WHAT WE HAVE HERE A BUNCH OF EXCUSES AND WE ALL KNOW WHAT THEY ARE! The representative even verified that my notes said they would be here between 7am - 11am today! They can't even transfer you to a supervisor! All they say is that they can "certainly understand". This is an absolute joke! I asked the representative how quickly they could cancel my service! Guess what? He said, oh that would take no time at all! If I don't see a representative at my home today between now 8am -11am, that's exactly what I will be doing. Canceling my service.

My grass if green and almost weed free after two treatments.

He did a great job and made sure I understood everything.

I’ve been using TruGreen for about ten years. Since my neighbors don’t do any weed control on their lawns, it’s always a challenge to keep the weeds under control in my yard. However TruGreen has always been responsive and done their best in difficult circumstances. Their technicians are also efficient, friendly, respectful and take the time to answer questions and offer advice.

Christian Sanchez was very professional and answered all my questions about the lawn. He made suggestions and in my opinion went way above his normal job of spraying the lawn.

Todays tree and shrub service was great. Service technician arrived early, explained what he would be doing. He was friendly and worked efficiently.

i am updating my previous review to a one star. our lawn has never been completely green; doesn't grow much and recently Trugreen over seeded and there are lots of places where we do not have any new growth. When they aerated they left a huge muddy mess on our driveway and sidewalk and forgot to seed the yard ( its supposed to be done at the same time as aeration). We've tried for over a week to get a manager come out and look at the grass but we still don't have anyone scheduled to come take a look. My husband suspects we just are not getting enough fertilizer and also they did not put down enough seed. We've always had one of the best looking lawns in our neighborhood in previous homes. We mow our own yard, an automated sprinkler system and care for our plants and have a very nice landscape - however we would like a green yard with grass that Grows! Our grass just doesn't seem to grow much.

People are friendly and nice but they just are not doing a good job on our grass. I will be cancelling

Don’t waste your time. Arrived when my fiancé was home. “Worked” for ten minutes and left shortly after. How you apply weed killer to a front and back yard in 10 minutes and bill the customer is beyond me. Poor business practices. I’d leave 0 stars if I could.

10/24/24 Brinly did a great job!! She was so kind and respectful of our property. I really appreciate that she shut and locked the gate so I didn’t have to worry about our dogs. Thank you so much!!

Eduardo did an excellent job. Answered all our questions and gave us information that we forgot to ask. Thank you for being so respectful and considerate by locking the gate when you left. 😃

I signed up for Trugreen in 2022, I paid for the entire year of service upfront. They repeatedly marked the services as being completed, without having done the service. I would have to call and have it rescheduled and make sure they completed the service when I was home.

I canceled at the end of 2022, after they had not completed the last service of the season But marked that they had. I called customer support and I was told that they would refund that last service which never happened.

Then in 2023 they show up to do an aeration and over seeding of our lawn, after having canceled the year prior and try to charge me $230 for the service that they didn’t perform again because I told them I had already canceled the service and they need to leave.

I’ve had to call customer support again, tell them the service wasn’t completed, even though they marked it as completed, and have them put a zero balance on that bill. Since then, I’ve been struggling to even get a refund for the service that was prepaid for but was never completed from the year prior.

This is why I canceled them, they are shady, they will try to charge you even though the service was not performed, and they make it so difficult to make anything right. But then they continue to call and ask why I canceled and how they can earn my business back.

There are a lot of other great options for your lawn care, companies that are local, companies that show up when they say they will, and perform what’s expected of them without marking a job as complete and taking your money.

I would give negative stars if I could. My husband and I did an online quote and were very interested in getting services. Him and I needed to discuss before making a decision to hire them for service. Within 24 hours they had already bombarded me with texts, emails, phone calls, and voicemails. I still hadn't had a chance to talk to my husband. The next day they called me 5 times before noon from 1 number. I answered kindly told him that i was no longer interested in his services since they couldn't leave me alone and hung up. He immediately called me back AFTER I HUNG UP. Blocked the number (had already blocked the original number that called me). Then today I get yet another call from a different number stating they were given my name and number to call from their employee. I was seriously considering hiring this company until they continued to harass me to no end! This company is a joke thinking they can harass people into getting their services!

Christian did an excellent job for us. Very nice with a good attitude. The big smile was an extra bonus. Great job Christian.

I signed up for the service on one of my rental properties. I wanted to be there for the first spraying. The tech never showed up and I got a text saying he did. 30 minutes later I get a text saying I have been billed and he is leaving. Untrustworthy I cancelled right away. Imagine how many people are at work and think their grass is getting done to find out the tech never showed up and they were billed. If you sign up make sure they are treating your yard if you are not at home when they do it.

Shopping around for a lawn care service. Call to inquire about service/price, sales rep went over service they offer and once I said I will get back to them once I call few more providers, sales rep got upset and hung up. Very unprofessional, don’t think I’ll be going with them.