Landscaping reviews across the US

I used TruGreen for total lawn care, overseeding, and aeration, and unfortunately, I've been very disappointed with the results. After using their services, I noticed that I lost 40% of my grass and my backyard is now overrun with weeds.

I was expecting TruGreen's services to improve the health and appearance of my lawn, but instead, it seems like they've made it worse. I used their services and I'm still seeing a lot of bare patches and weeds.

Disappointed in the service that we've received over the last several months. The phone numbers go to a national number and reaching a local rep is almost impossible. Our requests to be notified ahead of time as to the date and time of the service have largely been ignored. The technicians seem marginally trained. The lawn is still full of weeds and looks no better than when we fertilized and cared for it ourselves. We canceled the service and today saw our credit card was charged for services never received.

Took a year plan a months ago , service was quick and care was completed quickly . My lawn looks worst now. Not sure what happens. You can see the patches which i never had in the photo. Not sure what they put and how it reacted. Disappointed.

We love the difference in our lawns health since switching from another company to TrueGreen. I always used Trugreen when I lived in TN. I married into this lawn and I was surprised at it's lackluster appearance, but I just thought due to desert. Then, I happened upon a flyer in the mail. I switched immediately. So very glad I did! Excellent job. My husband wasn't thrilled to switch...He is so happy with the obvious changes. Home sweet home. We are unable to do the work age and disability.😁😁🤩🤗

4 years of service that declined year over year so we decided to cancel. We weren’t seeing any results with our service and the technicians were going way too fast to be doing their work properly every time. (about 5 minutes on our property from start to finish of each service) Patricia in customer support was a delight to work with and was incredibly cordial about the whole process. I think as a company you owe it not only to your paying customers, but to great employees like Patricia to be the best service you can be, so they can be proud to work where they do. As is, you are unfortunately letting them down in my opinion. Thanks again to Patricia, and if the rest of the company and service operated at the level of quality that she did, we would have been far more likely to continue our service.

After three years of service, our lawn never looked worse. On two occasions the aeration service destroyed a sprinkler head costing me $150 each time to get the sprinkler replaced. Canceling the service was an unpleasant and unnecessarily difficult experience.

I could make this review extremely long, but I’m not sure it will do any good. To sum it up I got treatments for 10 months consistently. I still have weeds in my yard. I personally feel like it was more than when they started. I called and asked for a retreatment which I didn’t get, I was told my account would be credited it wasn’t. After them calling me twice for payment and me requesting to speak to a supervisor because I was not getting the guaranteed improvements for the credit on my account. I finally canceled. That was weeks ago. I am still waiting for a supervisor to call me back, but I just received another phone call about my outstanding balance that was supposed to be credited since I did not receive the services. Oh, and when I canceled my account because I still have weeds after 10 months, I was told by their agent that they don’t guarantee any improvement in your yard until month 13 so they expect you to pay for their services for over a year before they actually start the year lawn.

We signed up last year and this has been a terrible experience. The lawn looks worse. Every attempt to contact the local branch ends up being routed internationally with 0 ability to speak to a local person. Their sales pitch and marketing promise does not match real life. Exorbantly high price for 0 results and customer service is non-existent. EDIT: Trugreen response below was an offshore, international voicemail message with a phone number we returned, which again, went directly back to the offshore international call center. Since last year, we have had 0 ability to speak to a local human, even after requesting calls from the 'service technicians' claiming their branch manager will call us. This photo is lawn since hiring them last year.

Edwards Tavear and Corben Crossley aerated and overseeded my lawn today. They came within the specified time frame and introduced themselves and informed me of what they were going to do today. They also informed me of next service schedule. Very professional.
I'm looking forward to a beautiful lawn each season with Tru Green care. I signed up for the complete lawn care. So far so good.

stay away.
I am so very disappointed in this company. We set up two plans, one for our previous home, and our current home. They screwed up. They appear to have done pre emergent on our previous home, which they said they wouldn't do it, because they were going to aerate, and put in seed pods in the holes to help bring the lawn back. They never aerated, likely didn't put the seed down... but they ignored our (their) instructions.
We contacted them over a week and a half ago, after we looked and realized that they made it so we couldn't grow from seed, and they said they'd have a manager contact us. Nothing.... crickets....
we call again... and again, they said they'd have a manager contact us.... meanwhile, we can't continue as planned, because the yard has pre emergent on it. We will likely end up having to rip everything out, and scrape off the top few inches + of soil, and put down sod because of them.
save yourself some grief, and go with someone else.

Terrible! I prepaid for 8 treatments. I had zero weeds when they started in the spring but I did have some thin spots. I’ve apparently received 4 treatments, according to their records. In the 20 years I’ve lived here, I’ve never had so many weeds, brown spots and bare spots. Their customer service is just as poor as their lawn service. I asked for a manager or owner to meet me for an evaluation on my lawn but their customer service told me I have to wait 10-14 days for someone to come out. I’m afraid my lawn is going to need to be ripped out and replaced because at this point there are more weeds than grass. And don’t respond with an email address to send my complaint to again. You ignore those. I will take this review down and give you five stars when you address the problems and give me five star service. This service isn’t even deserving of one star!

I have been using Trugreen’s services for many years, now at three different homes. When I moved to this home last summer the grass was thin and full of weeds. Most of the weeds are gone and the grass is thickening up. I expect this lawn to become as beautiful as my last two TruGreen lawns.

Burnt Lawn, Broken Promises, and Zero Accountability

Absolutely disappointed with this company. They completely burnt my lawn while applying fertilizer, and the damage was obvious and severe. I reached out to their customer service multiple times, and while they promised they would make it right, nothing ever happened.

It’s not just the lack of results—it’s the total lack of accountability and follow-through that made this experience so frustrating. After weeks of excuses and zero action, I finally decided to cut my losses, cancel their service, and take matters into my own hands to fix the lawn.

Do yourself a favor and stay away from this company—especially the West Jordan location. Terrible customer service, poor application practices, and no sense of responsibility.

Update - Chris gave me a call and is extremely helpful they are working with us on the few issues we have had and got me back on the schedule for the next day to resolve.

Not super happy as of late I've been using them for about a year now and I still have a bunch of weeds coming up in my lawn and seeing spiders in our house even a few weeks after they sprayed.

Excellent service and great experience!
This is my 3rd year wirh them, and I couldn't be happier with the results of seeing a healthy grass. 100% recommended!

Working with All Green is a dream! They are easy to work with and our first appointment went smoothly. The technician was very nice and was happy to answer our questions. This company makes you feel like they care about your business, which can be hard to find in UT more times than not. A+

Very communicative. Always on time. Receptive to feedback. Great company.

I love their service. The customer service is kind and knowledgeable. The service agents are always right on time. I love that. It's imperative to me that if I'm being told by a company that they will arrive at a set time, they do so. ALL GREEN is a great company.

They did an awesome job with my weeds in my yard thank you

This company has always been professional and courteous with me. Have had them for years now, and great pricing.

All Green is always willing to talk to us whenever we have special problems or questions. We buy a package at the start of the season and that always is a nice way to do things! Great service:)