Landscaping reviews across the US

Flower beds are damaged, the service is inconsistent, management unresponsive. No recommendations are being made.

I have already left numerous reviews, everything is still good, I recommend this service.

I wish there was. 0 star option. Their product and delivery of product are sub par, but the reason for this review is their employee Zach that came out today was told by my 88 year old grandma that we will never use their services again because they’ve done a bad job, and he laughed at her in front of my 12 year old son 😡

We hired them this year to eliminate clover from the lawn. They said it would die in 2 days. It didn’t even slow down. They came out again to repeat the treatment and I watched the girl doing it, she didn’t even hit the clover she hit other parts of the lawn. It’s a big lawn, she brought a push sprayer rather than a ride along and I was peeking out the windows and she didn’t even do half of the front lawn. The next guy who came out said he had a work order for only the lawn around the house, and not the acre out front where the clover was. This was the 3rd time out to fix what they hadn’t. He called the company discovered they had received the call, had the work order but didn’t do it properly and were coming out a different day to do the entire lawn and not half. They came out a couple days later, 3rd clover treatment. Surely it would die in 2 days. Didn’t even phase it. Today was the 4th. This has gone on for months and this lawn has NEVER looked worse in the last 42 years. Weeds have literally taken over since trugreen came on scene.

Also, Zach left his truck running while working so you know he was only out here a few minutes. My toddlers thoroughly enjoyed the truck blasting wanna be a baller by lil Troy, but when he got in his truck and backed up I ran out there and asked his name and he said Zach, why? I said I’m complaining about you laughing in my grandmas face and dismissing her in front of my son and walked away. Dude sat in my driveway for another 24 minutes milking the clock playing on his phone. I wish I got paid to sit in my air conditioning and laugh at old ladies while pretending to spray an entire lawn

It was so nice talking with Thomas today. I expressed a couple of my concerns regarding one plant that may have gotten some drifting chemical. Thomas was very kind and concerned with what I shared. I also shared my concerns regarding one that after two weeks I was pulling weeds out of the rocks …I expressed to him I wanted a really good layer of weed killer this time and he made it happen. I would love it if Thomas came to my house every time from now on! Great customer service.

Spoke with the tech when he arrived. Let him know that our dog was sequestered, but to make sure the gate was closed. Basically told him where I saw weeds in the turf. Unfortunately, wasn’t here very long and I had asked him to let me know when he was done meaning to re-knock the door and I usually get receive paperwork. And I am assuming that I’ll have to keep my dog inside for a full hour, because I did not get a chance to speak with him before he left.

I wish I had a before picture, but I will give you the after results. There’s just no comparison on how phenomenal the change and look of my yard until now.

I’ve used TruGreen for several years unfortunately service and communication went downhill. Requested to have service after 4 pm any day of the week just because of my dog. Every tech that came was in the morning the last tech blocked the dog door then didn’t unblock before left then left gate open. I called got no where was told a supervisor would call me. I finally called them back was told we both will call you tomorrow nothing again so canceled. Then of course all the call backs were happening but little to late.

From the representative that signed us up for this program to the tech that came out and put the fertilizer. And weed killer on the ground. He was very polite and very professional great company.
Jim

I've had good experiences with Trugreen. I started with them on a plan that just treated the weeds coming up in the gravel around my shrubs and, seeing good results with that, upgraded to have them take care of my lawn. I had to have the first application repeated in each case but, I had some stubborn weeds. Steve has been great with answering questions and scheduling and their techs have gone above and beyond.

I always appreciate the professionalism with each service. The txt updates are also extremely nice to get. Thank you for keeping my lawn look its BEST!

We have used this company for years. Last Summer we had a small brown dead spot. After countless calls and trying to get a solid answer or help, we now have an unsightly dead yard. Continuing to pay this company in hopes they keep to their word. I'm giving up. What we got for $500.00 in 2023 was a vandalized yard. Thanks True Green!!!

I used to have TruGreen service my trees and shrubs. I was on a yearly contract. However, when 1/2 of one of my shrubs turned brown and appeared to die, TrueGreen only cared about what they did, not what they didn't do. In other words, you pay for a service, for which you have no say in what they do or don't do and if something goes wrong, they take no responsibility for acts of omission. I paid them over $370.00 last year for this service. Not to mention it took them 11 days and 2 phone calls to even get a manager to come and look at the problem.

We hired TruGreen in hopes of a beautiful green lawn. We have now had to spend extra money on SOD because of their lack of attention! From the start we did not get any results but the kicker came when we called them and told them that we had found grubs in the lawn. They came out and left us a note that stated that we did not have grubs! We called back again and told them we pulled some of the grubs out and had them in a cup if they could come back out and see them! They came back out and say they treated for grubs but we had almost half of our lawn eaten by the bugs you could just pull it up there were no roots left. Because this went on so long we had to pull out the dead areas and add new sod so that our HOA would not fine us! Now I can not get a call back from anyone at TruGreen! Locally or at corporate! I feel sorry for their call center people they have been amazing at taking my calls and handling my frustration! Unfortunately they can't help me!

Absolutely dissatisfied with the service of this company. Potential customers, please take the time to read the rest of this review. After several applications of treatment our lawn was still damaged.We talked to the techs at our residence. Techs did not know how to diagnose our lawn . Called the office and made a complaint. Asked is it normal for customers to diagnose their own lawns. We were told a manager would call and come to our home to try to make the situation right. After waiting two weeks, We never received a call the manager never showed. I called again, I was directed to a call center. The office never picked up their own phone. THe system kicked me to a call center. They took my billing information. No notes on the issue was entered by the manager. They did have my complaint. The manager logged business as normal. No new treatment. No mention of a manager coming to our home to make things right. I canceled my account with tru green.

Kyle has been the main person providing us with service treatments He is knowledgable and very professional and respectful He is familiar with our property I am so comfortable knowing he is the one coming to help our lawn and trees He is a 10 / 10

Disappointed in Tru Green. I hired them to get rid of bugs I have in my lawn a few years ago. Fast forward to now, and I still have bugs (verified by a tech) but management told me otherwise, but wouldn’t even come out to look at my lawn or return my phone calls. One manager named Derek gave me his cell number but refused to return my calls after sending him pictures showing the damage. They eventually told me there was nothing they could do and to find another company. Would not recommend.

TruGreen Lawn Care goes above and beyond!! They were our 4th landscaper to use, we couldn’t find anyone before them who compares!! We are so glad to finally find a company who is reliable, professional, and provides A++ service & at a responsible price. If you’re looking for a landscaper highly recommend!!

The yard treatment applications are good but I didn’t get any online or printed reports of what was actually applied like they used to do.

This is our 5th summer using true green. We had a beautiful yard, weed free and green. This year the weeds are horrible, they have no local number to call the office in your area- wait times are long and then the call center has zero information about what actually was done on your lawn that day and won't let you talk to the local office. I don't even think they sprayed weeds last time they came, they all looked the same and we have more and more. It looks as bad as when we started service 5 years ago

Trugreen (located in Meridian Idaho) is the most incompetent dishonest organization I have ever dealt with.They are supposed to be fertilizing/ weed feeding my lawn and I swear they are spraying nothing but water. My lawn after 7 treatments look's worse than lawns with no treatment at all. Trying to call customer service is a total nightmare and you get nothing but excuses and useless promises.

They have promised multiple times ( 5 since I started counting) to have someone come out to my home and diagnose what the issue is. To date not one has showed up. I received one phone call from some low level manager who still kept making excuses over the phone about why no one has shown up as promised. The others simply didn't show up as promised. No phone calls, no apologies , nothing. They just didn't show up as promised.

Take a look at my pictures that NO ONE in this inept organization has seen or asked for even when I have offered them. These dead patches are everywhere and spreading. I intend to post these pictures showing Trugreen's incredibly outrageous performance and response on the largest HOA in Idaho which I belong to as well as on the second largest that I also belong to. .

And to the "manager" who claimed I "threatened " him when I told him I was going to share them on my HOA it is not a threat. It's a promise.

UPDATE:
I emailed from the response below and still have not received a response. We will not be renewing our services!

We are not able to speak to anybody local with this company when you call. We cannot even get a supervisor to come out to take a look at a continued issue of red fungus aka rust lawn that is not being treated properly that we paid to be treated. Our request for a phone call back from a supervisor and a visit to look have not occurred.