Reviews of local pros in New Orleans, Louisiana

This is an exceptional company! Pete actually does the estimates for replacing a water heater! And service is done quickly and reasonably!

I'm about to call Pete's for service and see questionable reviews. My guess is they're all from one disgruntled someone. But, I've used Pete's for the last 9 years and use them for everything from hot water heaters to pipe breaks to gas lines. They've even done light construction for us more than once. They're about to repair some leaks for me. I wouldn't call anyone else.

Professional, knowledgable and timely. Left a message Sunday evening about water heater leaking. Got a call early Monday. The repair/replacement was handled very quickly.

Charging $75 dollars for a quote is crazy, look elsewhere for plumbing service. I should've known that if they are charging for a quote their prices would be high. They came and quoted $480 for a water filter installation. I had to make the decision to give them the money for the quote and try someone else who wasn't trying to rip me off. I called another plumber and he quoted for free and got the job done for $130.

THEY ARE EITHER THE WORST PLUMBERS OR THE BIGGEST CON-ARTISTS OR BOTH.
I’m active duty Navy and I’m stationed out of state, so I’m renting out my house in Gretna. The water line from the hot water heater broke under the slab. My renter showed me it over the phone, his friend assessed it, Choice Home Warranty’s plumber looked at it (but they don’t do that kind of work), and RotoRooter all said that it is in/under the slab. RotoRooter wouldn’t call me back to schedule, but quoted me for $2100.
I hired Pete’s just because they were one of the highest rating in the NOLA area and they seemed happy to take on the job. However, the first time the plumber visited, he thought that the leak was not under the slab and could fix it, but not that same day. Even though he was the only person, out of 5 different people, who could not tell that the leak was in the slab, I went with him, again based on high reviews. The price he quoted me to fix the leak was $1200 something. He offered to replace the aging hot water heater for an extra $200 something. $200 something is a great price on a new hot water heater, even though it had absolutely nothing to do with the leak itself and the unit was working perfectly fine, I paid the extra, coming out to be $1465. He told me that if the leak is in fact under the slab it would cost more, but the $1465 would go towards that extra cost.
Then, upon installing the new hot water heater, Pete’s finally figured out that the leak is in the slab and he’ll need to get a leak detection done, but the $1465 that I already paid him will cover that. After they found the leak, he was saying it would cost $2k to fix. I asked how much of the $1465 that I already paid goes towards that amount, he told me nothing, that what I already paid was used up. He said, though, that at this point I don’t owe him anything additional.
So, the water heater only costed me $200 extra, and after calling the leak detect company, I found out they only charge $250. That’s only $450, what happened to the rest of the $1015?! It couldn’t have been labor because absolutely 0, nada, zilch progress was made to fix the very thing they were hired for- the stupid leak! The only thing I got out of the remaining $1015 was “you got a leak in the slab”, well thank you Sherlock, but I already told you that before you even came out the first time! It doesn’t cost $1015 in labor costs to discover the leak that should’ve been found during the initial estimate.
I called the office and they told me that I paid $1465 for the leak detect and a new hot water heater. No, that was not the deal, I did not hire them to just put in a hot water heater and have another company find the leak for them but not to fix the leak. Apparently, they thought the old hot water heater, which was working perfectly fine, was my top priority, not the massive leak under my house! Even then, replacing a hot water heater in a garage takes very little labor and I can do that faster than changing my car’s oil, I would never have agreed to pay that amount just for a very simple task. I wouldn't even pay $150 for labor on replacing a unit in a flat garage. I asked for a refund because there is no way I used up all $1465 on "you got a leak in the slab, but here's your $200 hot water heater", they said they would call me back…still waiting.

I called on Monday, Oct. 31st, to have a clogged pipe fixed. I was told Thursday, Nov. 3rd, 12-4pm, was the earliest available. I agreed. I had to cancelled two clients to be available during that 4 hour time frame. I even called to confirm at 2:30pm on Nov. 3rd that the plumber will arrive by 4pm. Connie said yes. I called again at 4:07pm. She told me he will call me. He called at 4:38pm to inform my boyfriend he is behind schedule and has 3 more jobs before coming. I had to be back to work for 5pm. I’m not cancelling anymore clients. This is completely disrespectful of my time. I understand if you get behind. A phone call is a must. Very poor service!!

Couldn't ask for a more professional company. I purchased a new water heater from Home Depot and Pete's Plumbing installed it and did a fantastic job. Timely, courteous and professional in every way. It's hard to say that in today's plumbing environment. Thanks again Pete's Plumbing!!!!

I have used Pete’s plumbing for a number of plumbing repair jobs and for detailed bathroom renovations including tile work and new fixtures. They are meticulous, professional, and fairly priced. I will use them for every plumbing repair and or renovation I ever do.

I’ve used Pete’s Plumbing twice now to service my tankless water heater and the have been very professional with great service. I highly recommend these guys as they will do a through job and take the time to explain the work they are doing. Thank you Pete’s!

My water heater in the attic was leaking. I checked Home Depot, selected one and called their number to arrange installation. They put me through to Pete's Plumbing who gave me an estimate on the phone for $675, but said they may have to do some additional work to bring it up to code. When I asked how much that would add to the bill, Pete's Plumbing said they did free estimates. The next day I got the free estimate and the labor was now $1125. $450 over their previous estimate. So, I said no thank you and checked out Lowes. Lowes gave me a phone estimate of $577.99 for labor but also added in $147.96 for a license and material. Then they told me that Pete's Plumbing would do the installation. When I told them about my bad experience with Pete's Plumbing, they said they could get another plumber, but the price they gave me should be adequate. The next morning Pete's Plumbing called me and said the labor would be another $450. Of course, I cancelled them and called Lowes, who then said Pete's Plumbing was the only plumber they used. They now also added that Pete's usually charges $400 - $500 above the original estimate. So, I cancelled Lowes and called Earl's Plumbing. They gave me an estimate over the phone which was a lot less than both of the adjusted prices from Home Depot and Lowes, came out this morning and did the job exactly for their estimated price. The two "out of code" problems which Pete's "found" were a bad shutoff valve and a short vent duct out the roof, which could be fixed from the inside. Earl's included replacement of the shutoff valve in their normal installation cost and said the vent didn't have to be extended for this installation, which was at the peak of a 2nd floor attic.

This vendor through home depot was advertised as same day installation on water heaters. I had no leaks no issues other than a doa water heater. I was told maybe next week and 599+ to install a simple installation per the new plumber i got. I choose to use a plumber who was polite and prompt same day. I would not recommended this company

Existing customer totally angry and frustrated using them at my personal home, paid the deposit like usual they did nothing. Told them they were coming behind another plumber left us with only hot water in the tub. Gave pictures as requested. They came and did no work and wanted to set no up another appointment for 75

We also shared the manual with the receptionist and they had everything they needed to fix. I forgot to call during the day they have not responded to messages every day, no one ever called back. They have proven to no are not honest or trustworthy.

Old not accurate : New customer.The person who came was so sweet, didn’t gouge for a small problem, fixed for a reasonable cost! Thanks!! ( I wish I could remember his name)

Showed up on time, worked quickly, had everything taken care of as well as answered all questions.

Avoid this company at all costs. At Lowes, I scheduled an appointment to receive a quote for a tankless water heater installation with Pete’s. The appointment was scheduled from 5-6pm the same day, but then they called me and asked to make it for 8-12pm the next day. 4 hour window when I originally had a 1 hour window. But I agreed and took off work and waited for them. I asked the company if they could come closer to 8am and they said yes. By 9:30, no one had arrived so I called for an update. Connie said she would ask the plumber to come by 10. At 10:20, he still hadn’t arrived so I asked her You need to compensate me immediately. It’s been over a year and if I pursue legal action I will do everything I can to make sure Cox terminates their entire agreement with TNT. I work in economic development and am connected to Cox executives. an update. She said he would arrive in 20 minutes (which would be 10:40). Apparently he arrived at 10:32 but I was in the bathroom. I called back at 10:40 (8 minutes later) and asked if he could come back and was told no because he is busy, which I understand, but so am I. I took a half day from work to wait three hours for him to arrive. They then rescheduled for 8-12pm the next day, but after seeing the low star review I left (without a comment) they called and said they weren’t coming at all. I explained that 3 stars could become 5 depending on how the appointment goes. Their response was nope, we’re not coming. So now it’s a 1 star review with details.

Lowes also said the charge was $350, while Pete’s says they start at $799 for tankless water heater installs. Not sure why there’s a discrepancy but either way, they need to make Lowes aware of their minimum.

For the only company in the metro area to be contracted by Home Depot for installations, you would assume that they would work hard to keep that contract. I needed a new water heater to be installed and schedule a morning 8-12 time for service. By 11 am, no contact was made by the service tech. I had to call their office only to be told that they're running late and should be here by around 12:30 pm. Fast forward to 1:45 pm, still no service tech, no phone call and worse I had to call the office again. The lady said that she would call them to get an eta and that she would call back immediately. Well an hour later, she doesn't call back and I cancelled the entire service.

Luckily for me, I was able to find a company (which I will review) to come out in short notice and replace my water heater. Still salty about taking a whole day from work for nothing.

Please look for other options than Pete's Plumbing. They're not worth it.

I have used Petes plumbing several times over the years and couldn't be happier with my experiences. From installing a new hot water heater to remodeling a bathroom, Pete's Plumbing was courteous, professional and did excellent work. They communicated effectively when job details changed or when schedules needed to be updated like with any construction job. Their prices have always been fair and like anything, you get what you pay for. I have recommended them to several friends and family and they have all been pleased with the work completed as well. I would highly recommend them to anyone needed plumbing repair work, water heater install or remodeling in the New Orleans area, have had nightmares in the past with other plumbing companies but have nothing but positive experiences working with Petes Plumbing.

Lady wanted to start off at 1,200 dollars to install a 40 gallon hot water heater that’s in my garage. Hook up hot and cold water sides turn it on and set the temp. Done

This review is solely based on customer service. I work for a company and had a same day emergency pop up. I had to call several places to find someone available and although we went with another company (due to availability), I spoke with Melanie who was sooooo professional, kind, from the initial time we spoke, and diligently followed up and did her best to accommodate our needs. I’m keeping them as a back up and will definitely call them first next time.

If their service is anything like their customer service, I’m am sure they do top tier work! Thanks Melanie!

I was not satisfied with this company. They sent a technician person out to locate the problem on 1-3-2025. I had a leak in my kitchen floor. The guy was very nice and he located the problem and he said his boss would get back with me okay I had to pay 375.00 dollars just for them to find the problem. I didn’t get a call back until 1-13-2025.I had to find someone else to fix the leak.

Extremely disappointed with my experience. I called the office because I had a leaking water line . A representative from Pete's plumbing came to my house to inspect the issue . I walked the guy around the property explaining to him where the water line was leaking . The worker told me I must have a leak detection , which he said would cost $525.00 .I reached out to a different company. There was not a service charge for the guy to inspect my property. The very same leak detection and the company providing the leak detection was the same . However the major difference was in price . The leak detection cost was far less than the $525.00 that Pete's plumbing wanted to charge me . Not to mention I did not have to pay a $125.00 service fee .

Devon Smith, the technician, did a splendid job installing my gas tankless water heater. He was punctual, knowledgeable and professional. Devon was helpful, patient and answered all my questions. He found his work area clean and he left it clean. Thanks, for sending this professional technician to my home.