Reviews of local pros in New Orleans, Louisiana

Mike was a fantastic service man to take care of my heating problem at 3705 Laurel St. He explained everything and got the problem taken care of in a very short time. Thank you so much for getting the work done so quickly and expertly.
Milton Scheuermann

A/C breaking in August in New Orleans is no fun. The team at General handled the situation professionally and courteously. Our service tech, Paul, was outstanding in keeping us informed throughout the process.

Thanks Guys! We are cool and happy once again....

I had a good experience with one of my technicians, but the rest of them were impersonal and I questioned their service ever since they broke my AC on a hot summer day during a routine maintenance. I recently tried to understand why I was getting charged a weekend fee when they were supposed to call me back to fix my AC and it died within several days of me trying to get them out. Customer service at their office is horrible. Try another AC place first.

Honest worker, gave me the details of what he had to check and do. Found a possible freon leak. Used a dye in the new freon and returned 4 days later to check on the possible leak. It was discovered in a coil installed in 2013, but the warranty was up in 2018. Will return to replace the coil as soon as possible.

Don't use this company unless you have a lot of time to waste just sitting around. I waited for them to show up for a scheduled appointment for an estimate. My appointment was for 12 pm (during my lunch break). At around 1 pm I called because they didn't show and I had not heard from them. I was given excuses; they told me I was next and someone should be here shortly. Two hours after my scheduled appointment I called back and canceled when I was told they were to busy and they wanted to reschedule my appointment for another day. I can't speak for their actual work but I can say they definitely do not have good customer service!!!

Our A/C was broken so we called General. They charged us $84 to come and tell us that it was low on Freon. offered to put more Freon in for an additional $300. We asked them if they could check for a leak and they said that would be $500. Or could clean the coil for $1200-$1500. Sent them away and found someone else who does diagnostics AND leak finding for $74. Stay away from these people--they're trying to steal your money.

Lifesavers! My AC went out when it was super hot out, and now my heater goes out during a cold snap! Both times these folks came out and got everything squared away. Courteous, responsive, and knowledgeable! They answered all my questions and helped to educate me on my systems. So glad they are my HVAC people!

Phenomenal company! If I could give more than five stars, I would. They responded quickly and Tom handled everything in less than an hour….on a Friday afternoon! Hire this company. You won’t regret it! Thanks again for helping us out!

General Heating & Air Conditioning just replaced my HVAC system with a 5-ton Daikin FIT system and i could not be more pleased. From the salesman Bryan Hale to the installation supervised by Randy, the entire process was hassle free. The installation was more complicated than expected, but Randy and his crew didn't miss a beat and had us up and running in no time. The system works great and I highly recommend both General Heating & Air Conditioning and the Daikin FIT system.

Maurice was positivity wonderful. He explained in detail each thing he was doing and how the system actually operates. He is extremely knowledgeable and got all three of our systems serviced thoroughly and neatly. Thank you for sending Maurice our way. We will certainly look forward to seeing him in the future.

Jeffrey, the technician, was prompt, courteous and focused. I would definitely recommend using General Heating for all of their A/C needs, I have a very specific type of A/C system (chilled water system)..and was very impressed with his knowledge and his level of competence in servicing my unit. Shortly after, I referred a real estate client to use this company and again..they sent a technician to service a home..and he too was trained and very knowledgeable about this home's A/C unit.

We have used this company for years and they do a great job. Some of the technicians are better than others, but they are all excellent. Most recently Jeff came to solve a problem with our air-conditioning and he was like Sherlock Holmes looking at dust samples in vents to figure out the problem and solve it. Brilliant!

General Heating and Air sent Ron out to service my system and also installed an Air Scrubber. With my family’s allergies it has been a wonderful addition to our life. We’ve had less problems with allergies and odors as it has increased the indoor air quality in our home. Ron was very professional, called before he arrived and left my home as clean as it was as when he arrived. We highly recommend having an Air Scrubber installed to anyone’s home if you deal with pet dander, allergies and the like.

We live in a house that has two separate AC systems and evidently when the previous owner was preparing it for sale did the bare minimum to make sure the AC/heating systems were functioning. General Heating and AC has rescued us and done what needed to be done each time. We have had work done on both the AC systems and the furnace. In times when more repairs needed to be done or when a part didn't work out they came right back and made sure everything was working the way it should. We have never had to sit around in the hot or cold because General Heating is always on the job! The gentlemen who work there are very nice and friendly and do their best while melting in the heat outside or in the attic to keep us cool and happy. I recommend them to everyone!

Great customer service! I called in the evening and they had an AC man there the next morning! David was friendly, professional, and explained everything. He immediately made me feel good about my experience.! I signed a maintenance contract based on his excellent service! Highly reccomend these guys!

I recently used GHAC to install a new AC compressor and condenser plus furnace. The experience was overall very positive, from pricing (for a good-quality Daikin system, thousands of dollars lower than similar systems that I was quoted by other companies for Trane, Lennox etc.) I worked with Bryan on the quote and project management, and he was highly professional in all respects. Communication was prompt and thorough throughout the process, and I did not feel pressured in any way. The installation was scheduled quickly and went very smoothly; the installers were neat and polite and left my house in great shape. I was very happy with this company.

General Heating and Air is outstanding. Their representatives always come on time, call before the come and explain what they plan to do. We have an annual contract with them that is very reasonable. They come twice a year and check everything out inside and outside. They remind us every six months when our check-up is due and make arrangements and appointments as when they will come. I new they were professional when they came to my home the first time. Before they entered the house they put on shoe booties to prevent dirt on the floors and carpet. Great company and personnel. Howard Handy

Good company, good people. We've been using them for 4 or 5 years. Their service techs have always been courteous, knowledgeable, and able to solve the problems we've experienced so far. When we ask questions the techs take the time to answer to our satisfaction. Just today Ron was dispatched to help us with our furnace. He explained how the furnace cycles through its startup which helped us understand what we were experiencing.

I had 2 - 3 ton units removed and replaced. The installation crew was very professional, courteous and kept the house very clean. They put down tarps to protect the banister and stairs inside and they swept and cleaned outside. They showed up on time and even got along great with my dog. The crew members were very knowledgeable and answered all of my questions. Great job guys! Thanks!

GHAC installed my unit (replacement) originally and I have had a service contract with them for several years (thankfully they have a very professional and efficient office staff to ensue I schedule my visits timely!). My technician, Ron, is always professional, pleasant and genuinely concerned that our system runs at maximum capacity for maintaining our comfort. He always calls and arrives when scheduled, is very helpful when explaining what needs to be done and why, and always proactive to try and avoid possible "emergency" issues down the road that would keep us without our cooling system due to mechanical breakdowns. Overall we are very happy knowing Ron is taking care of our systems so our systems can take care of us.

Love our new AC installation!! We’ve had monthly service for a very long time that’s always been great! They told me it’s finally time to get a new AC. The old one was on its last leg. Wish I would’ve done it sooner, because I just got in my Entergy bill and it went down $300!! So happy and grateful!!