Reviews of local pros in New Orleans, Louisiana

My lawn looks amazing! I would highly recommend Absolute Lawn Care & Landscaping to everyone. Thank you all for doing an amazing job.

They arrived on time and cut down the dead palm tree with minimal noise.

Scheduling is easy. Everyone at Absolute Law Care is professional and polite. Best of all, the yard looks great!

I hired them for the whole year and signed a contract, and in the middle of the year received and e-mail that my contract has changed and they would now charge me DOUBLE the amount that they initially asked me to pay. Very unprofessional, DO NOT HONOR CONTRACTS!

I hired this company and did not have a good experience. While being out of town, which I had told them and therefor trusted them, they did not take good care of my lawn and garden. I was shocked when I came back! If you can not supervise the workers they send, do not hire them!

I called to get someone to come out for an estimate on sodding, landscaping, fencing, and pergola installation. I was told I am outside their service area. "A true New Orleans business" that doesn't do business in all of New Orleans.

Quick response to my request for a quote. The actual quote took about ten minutes. I requested a quick turnaround that was unreasonable and they delivered. I would recommend them to anyone that needs their gardens and hedges spruced up.

Jay

Absolute Lawn Care saved me from myself (and my brown thumb). My lawn stays short and pretty, my garden bed is flourishing, the Ligustrum and Asian Jasmine (oh THAT'S what that is) out front have made my neighbors envious, and both sales and crew were a pleasant surprise. Go local and call these guys so your house looks as pretty as mine.

This company is the best! They show up consistently, rain or shine. I have watched them complete mowing and clean up TWICE by running to the truck and throwing on rain gear. Always pleasant and trustworthy too.

Beware of this company! I was ignored after I tried to call and file a complaint about water from the subsurface drainage install not draining properly and all of the water is not exiting on to the street. I have to scoop out the water in the exit box out to the street. Awful company because they make sure that they take your money first and then ignore you if you file a complaint because they don't provide a guarantee on their work.

Jake worked with me when we have to move the planned project times. The team came out and was able to facilitate the work and a change order on the materials needed last minute! Great team and great value!

didnt do any weeding/flower maintenance even though i was paying for it. emailed me not even half way through the contract to let me know they were increasing the monthly rate or cancelling the contract (funny because if I tried to cancel it would be $$$). my "target day" was saturday, so basically my back yard was held hostage until they showed up which sucks for a weekend day.
wasnt a hard decision to just let them cancel it. now i pay a guy from my neighborhood $5 less per trip and can schedule as needed.

Absolute Lawn Care turned my scraggly citrus tree into a beautiful, thriving tree. Their service was prompt, friendly and affordable. The invoicing system is VERY user friendly. I will definitely call them again for my lawn needs.

UPDATE: My actual name is not the same as my profile name.

Nevertheless, In response to the owner's reply below, I tried contacting them by phone again. Once again I left a message and again got NO return call.

This makes a total of six messages left with only one attempted call back from them.

original review: Can't reach a live person. Got maybe one callback after four tries. I guess they got pissed after missing me that once, so they ignored the rest of my messages..

The Absolute Landscaping staff is always responsive, and they always do a great job in our beautiful yard at our vacation home in Uptown New Orleans. We have been using their services for many years!

Does not appear to care about securing a client and stubborn about work time versus completing the job right and making a client happy. Crew calls a front yard a flower bed and refused to edge or clean leaves despite the contract stating so. Left the job unfinished, charged my card without my permission for work complete and no one responded during the day to make sure everything was done right. Disappointing.

Ok, so I'm not sure what other services these guys provided for the positive reviews, but they were a terrible service provider for me. I contracted them to come and give me a quote for laying sod in my back yard. If I knew what I was paying for I would have hired a couple of guys from the neighborhood to do it. First they really want to lock you into a contract, I tried to talk to the landscape guy Reid about some items that he had told me I could get that weren't on the contract, but wouldn't talk to me about the contract until I signed it. The guys came out and didn't do any of the items that Reid had told me were going to be included like pulling up an old irrigation system so I could run a new one. They also didn't roll the grass down and guess what, the sod can basically be pulled up in squares. They were supposed to sod around the pavers in my yard and it was a good thing that my wife was here, because they pulled them all up and laid them wherever. I contacted Reid a couple of days later to try and figure out what all went wrong and he didn't want to talk to me about the work. They double billed me for the delivery of the sod that they charged me for. They really really want you to also sign a contract for their lawn service too, which is really expensive and they nickel and dime you to death with any additional services, like trimming. Additionally, if you are unhappy with the work you have to tell them within 24 hours. I don't know about you but it usually take a couple of days if not a week to figure out if they did a nice job with some projects like sod. If it all dies, too bad you have to replace it all because they're imbiciles. Pass on these guys, I would maybe get a referral through jefferson feed or someone you know well. Don't pay attention to these reviews they might have posted them themselves.

Working with Absolute Lawn Care was fantastic. My yard was a hot mess with the top 6"+ needing remediation. They manually removed the material, filled it back in and laid sod. Throughout the whole process they were extremely knowledgeable, communicative and always on time. My yard looks wonderful and I couldn't be happier. Thanks again!

UPDATE: prior to this incident, I paid a deposit of $180 for a job that has yet to be completed. I have sent several emails, a voicemail, and two text messages asking about the status of this job, and can not get a response.

There are many inconveniences associated with using their weekly lawn service. First of all, they come whenever is good for them each week. This can mean they show up when you are entertaining in your yard, having a pool party, or sitting down with your family to eat dinner on the patio. They will not give you a heads up before coming (the Head Lawn Mower claimed this would increase their costs too much), & they will not commit to coming on a specific day of the week. Another problem is that you do not get the same crew each week, which means you never establish a rapport with the actual people doing your lawn, & the quality of work is inconsistent (for me, that was a problem with how well the sidewalks and pool deck were blown off).

I stayed flexible with all of the above, even though it was a bit of an annoyance, because I liked a couple of the employess that I had chance to work with. There was probably also an element of acquiescence on my part because I did not want to deal with finding a different lawn company. The inconsistent quality of work, however, became increasingly frustrating to me with regard to how well my pool deck was blown off.

Today a crew came and only serviced my front yard.

Frustrated, I sent an email letting them know that once again my pool deck had not been adequately blown off, & asked if they could please come back & clean it up. The response I got from the Head Lawn Mower (Robert Rogers) was short, curtly stating that a note in the system said the "dogs were in the backyard" (my dogs being in the backyard had not ever prevented them from servicing my yard before this day). My request that they come back to clean it up was not acknowledged or addressed, and he was not apologetic in the least. Even more frustrated, I wrote back insisting that they return to clean off the pool deck, and pointed out that the dogs in the yard had not prevented the crew from doing their job in the past. I also expressed my frustration with having had no way of knowing when to put the dogs up in anticipation of their visits. The Head Lawn Mower responded to that email by calling me. Right off the bat, his tone was gruff and rude, he hardly said hello before steam rolling right into "let me review our business policies with you", as if I had done something wrong by bringing up my concerns with him, and as if my frustrations had no merit and were out of line. He was not interested in working with me in any way to find a solution, he only wanted to prove me wrong for being frustrated in the first place. The conversation went down hill quickly, & when I asked that we please get to a solution, he replied that his solution was to cancel my maintenance contract. That was an ass-hole move in my opinion, this late into the summer, & when I told him that, he went after me for swearing. The conversation was extremely upsetting - I felt belittled and bullied by this man- I hung up the phone in tears. BUT, before I could hang up, he was quick to squeeze in some last minute verbiage offering to come finish todays job, and to help me find a new service- offerings that seemed extremely odd at that point, & was certainly not out of any level of benevolence on his part, only an effort to be able to claim he made this offer in the event that I should post a negative review.

I NOW REALIZE THAT "HEAD LAWN MOWER", ROBERT ROGERS, IS THE OWNER!!! Can not believe a business owner could possbily treat a customer the way I was treated. Absolute Lawn Care is ABSOLUTELY NOT WORTH the price you pay to do business with them. I will most certainly be filing a complaint with the BBB because of this incident. And I now see, after some research, that my experience with this owner is not unique.

Met with Absolute yesterday regarding landscape grading work we will need post-construction on a studio that should be completed in a few months. He reviewed site and we discussed needs and plans, though there was no opinion to shoot grade before doing the work, because he could eyeball grading needed. Perhaps so?? I was told Absolute would try to send quote over straight away and the person gave me his cell phone number to reach him and told me, if quote accepted, not to send deposit until two weeks before I needed the work. I awoke this morning to an email from the same person saying Absolute too busy to do job but to keep them in mind for future work. Really? Totally unprofessional. Would not recommend.

This company's team demonstrated unsafe work practices while butchering my trees, then argued about finishing the job. I had another company out, and they pointed out and explained all of the mistakes made by Absolute's team. I am very unhappy with the quality of work, the condition in which my property was left after "finishing" the job, and the concern placed on not damaging my property.

They also cut into my powerline with a chainsaw while unsafely using a ladder. Not cool.

I will say that the owner, Robert, is very polite. I really wanted to give him another chance to make it right. I just cannot after meeting with an ISA certified arborist.

Still the "Absolute" worst.