Constraction reviews in Baltimore, Maryland

I researched duct cleaning companies and landed on WMSU. Their air conditioning duct cleaning was excellent, and they even checked for mold in dryer duct cleaning. Their furnace and duct cleaning service was worth every penny!

This company completed mold removal and ventilation services in our home. Mold remediation services were handled professionally, and Nicholas managed the mold cleaning well. The dryer vent inspection and dryer vent cleaning were completed, along with air duct cleaning. The service was acceptable, though the experience felt fairly routine.

Heaven, Jess, and Thorn were wonderful. ServPro answered my questions, did what and when they said they were going to do. All were responsive. Highly recommend. You can’t go wrong.

This company is wonderful. They really take the time to meet all customers needs. Very polite, hard working crew members. The office staff is very helpful and polite as well. Highly recommend!!!

Called ServPro of Catonsville to clean our basement and Demi and Katie did a FANTASTIC job! Our basement is 30 years old, but after they were done, it was like the day we moved in, but with a better smell. Will definitely be using ServPro Catonsville again!

A major wind storm on a Thursday destroyed my roof. The rubber roof completely rolled off in a sheet as it it wer b
My insurance company sent Servpro to patch until a roofer could com

Storm occurred Sunday, during storm I called at 5pm, wake up next morning -neighbor is being serviced by ServPro. I'm fuming, call - rep pulls call log we called less than an hour from each other. ITS now WED at 2:11 - no freaking call, I call again - sorry you should have been called by now....! I AGAIN, ask how did my neighbor get serviced and I have yet to be called or serviced. MY guess is that the homeowner knows the owner. WELL - I am now on a mission to tell everyone my horrible experience and steer anyone from every using ServPRO.. Thank goodness I can spread the word thru the 1100 employee where I work!

I love the crew! They’re honest, transparent and very professional. I felt so comfortable working with everyone. Thank you ServPro for everything!.

The gentlemen we’re excellent and prompt. We would recommend William and Brandon for any job. The task they challenge was not easy and they continued working steadfast. In this time of crisis I recommend these gentlemen be tremendously compensated for the wrisk and challenge.

This is my 3rd time using Servpro and they are awesome. Chrissy and her team ROCK. They accommodated my schedule and we’re super professional. Thank you all. 3rd times the charm hopefully 🤞🏽

I recently used ServPro of Catonsville for a commercial cleanup. The team arrived within a few hours of my calling, and stayed late into the night to finish the job. They returned a few days later to pick up their equipment. No problems, I'd use them again.

I read th e other reviews. Our case was a little different. My son was found dead at home after several days during this last heat wave. Server responded quickly as conditions were such that we could not enter the house till their work was done . They responded to changes quickly and courteously . COMMENT: I think there are basically 2 types of situations . When there is crime or disaster cleanup that is one thing and major thorough cleaning needed from neglect or misuse that is another.

Servpro was outstanding, were professional, courteous, on time and thorough; I would like to name the crew that rocks, Corey, Jessica, Cody, Antonio & Brandy! Thank you so much for putting our mind at ease - From the Sterling- Ashton-Schwab-Witzke family 💙

ATTENTION, ATTENTION, ATTENTION....
I commissioned this company on the premise of them professionally cleaning the office space of my employer - a technical office space full of computer equipment and furniture. Upon the initial walk through I expressed my concerns of how the computer equipment and alike had never been professionally cleaned since it was installed seven years ago (the dust and grime was just too much to expect an employee to clean it). We walked around pointing out specific things and the company representative took measurements to provide a quote. The representative inquired as to whether or not I wanted to include the floors as the office space is separated into three separate elevated sections partitioned by large glass windows (there are two steps leading to the each elevation). I asked for a quote for the entire project and a quote separated by just two of the spaces. The quote came back for $3,610.11 for everything. The scope of work was for the office area to include the floors, the windows, and the HVAC vents. On the day of the scheduled cleaning I completely shut down the operation (which is a 24/7 365 days operation) to afford Servpro the opportunity to clean without employees getting in the way and to keep the dust from affecting the employees breathing (as the office space is an internal area and does not get fresh air ventilation or sunlight). The Servpro crew showed up with plastic spray bottles of Windex, magazines, and furniture polish. As a professionally cleaning company one would suspect they would know furniture polish will not work on laminated office furniture. The supervisors who I left in place to observe the cleaning informed me of the "shotty" work being performed and their lack of professionalism. Only one side of the windows (of a particular)were going to be cleaned because the cleaner advised both sides of the windows were not in the contract. Additionally, they were not cleaning the computer equipment because that too was not listed in the contract (although, this is the main reason they were hired). Granted, I can assume some level of culpability for not thoroughly reviewing the contract, however any reasonable person would expect both sides of a window to be cleaned - not just one side. In addition to the items not covered by the contract the cleaners were not professional in the performance of their duties. One of the windows was not thoroughly cleaned and when my subordinate pointed that out - the Servpro cleaner huffed and stated we have another job to get to - but cleaned it anyway. When queried about the magazines, the Servpro cleaner stated, "my grandmother says this is the best way to get windows clean". Lastly, upon my arrival back to the office I conducted an inspection and observed the floor with dirt and dust balls still present - not to mention other items still dirty (baseboards, handrails, and shelving). I contacted Servpro with my concerns and was advised that those items were not listed in the contract and they would gladly come back out at an additional cost. I declined the offer for them to come back as the initial job was not professionally cleaned. Windex in spray bottles, magazines, and furniture polish is not my idea of professional products for a professional cleaning utilized in a professional/commercial cleaning business. ON WHAT PLANET DOES A PERSON CLEAN THE FLOOR AND NOT THE BASEBOARDS OR EVEN THE TWO STEPS THAT LEAD TO THE NEXT PLATFORM? Servpro is known for restoring a space as if the disaster never occurred - well not in this case! I would recommend you hiring a day laborer from a popular home improvement store as opposed to Servpro - at least you know what you're getting up front. I have attached a few photos for your viewing pleasure. Even if the items I complained about were not listed, the floor absolutely was and it was just as filthy. I paid the invoice, but I will continue to write bad reviews anywhere and everywhere I can to ensure potential clients are well informed.
NOT A HAPPY CUSTOMER - INQUIRE BEFORE YOU HIRE

Hired for mold remediation. After two attempts, I was told the job was completely done and the huge black stain on the wall was just that, stain from the mold that doesn’t come off. I called another company to come out and check for mold. Needless to say, mold was found and I had to pay for mold remediation again. This company listened to me and removed all the insulation and treated all the joist where more mold was. Which is what I wanted done by Servepro, but was told it was not needed. Only this time the walls have no stains and the smell of mold is finally gone.

I was a little nervous at first but my fears were quickly diminished by the thoroughness of the Server Pro staff which included Chrissy, Brandy, Exavier, Mikey, Gabby, and Tim. Each of them demonstrated a Very high level of professionalism, care and concern. I highly recommend Serve Pro to any homeowner that needs mitigation or restoration services.

After 10 years in the same building our office carpets were in need of replacing or a through cleaning. We decided to call ServPro of Catonsville to see if they could salvage the carpets after 10 years of wear and tear. AMAZING!! Not only were they salvaged, but when the crew left the carpets looked new again. They arrived early, explained exactly what they were going to do and completed the job in less time than we expected. I highly recommend ServPro of Catonsville for any carpet or clean up needs.
Mike

I am disappointed that I must give them even one star because they do not deserve it. Sheer chaos. Job was supervised by remote control. No effort was made to minimize their own destructive damages. Then the frosting on the cake is the final bill is 43% higher then their latest estimate which was actually a reduction from their previous estimate. Horrors!
When I asked why the final invoice was so much higher, I was told they had to work over time. I was not asked if I wanted them to work overtime. Isn't overtime pay part of the normal cost of doing business and as such it already built into their hourly billing rates. Had a fire two years ago and I used their chief competitor "Service Master". Just as bad.

I’ve never had a main backup on me before and it was a real mess. Chrissie and Todd were awesome - prompt, professional and friendly. They handled the situation so well and put my mind at ease from what could have been a really stressful day. Thank you!!

Every encounter with ServPro personnel was professional and timely. They explained their process and fully answered my questions. I would not hesitate to use them again if necessary.

We had a last minute emergency cleaning needed and I can't thank you enough for helping my mom so quickly and the young lady Stephanie who assisted me on the phone was so very kind and understanding. They did an excellent job cleaning for my mom. So very grateful! I highly recommend you!!!