Constraction reviews in Baltimore, Maryland

Truly the nicest people. So great with answering all my questions and they were incredibly respectful of our cultural practices when packaging items etc. They really made a stressful process so easy. Also really appreciate they wore masks when we asked. Five stars all around

We called ServPro after an incident in our office. They came out within 2 hours and had the office cleaned within an hour. I am highly impressed with their professionalism and speed of response.

Tabbie was great! Made this stressful time very smooth!

I called servpro for a carpet cleaning. The crew that came out was professional and did a great job. All the stains were removed from my cream carpet. Would highly recommend and use them again in the future!

Boy, what water damage can do to a home is certainly not a fun experience! Unfortunately our basement flooded, we had damaged baseboard, sheetrock, wall to wall carpeting etc. As you can imagine with all the storms that have recently hit our area the request for professional removal and clean up has been tremendous. From my first initial request to the completion of our project we have nothing but praise for SERVPRO of Catonsville. The office staff was professional and helpful explaining the details of how the process works and did their best to get us on the schedule ASAP. After we promptly received our quote we were then notified to be scheduled. The crew was courteous, on-time and did a great job. Our equipment pick up was scheduled for a Sunday, the crew was right on-time and did not hold us up for the day. We have had friends that recently experienced the same issue with basement flooding and we have referred them to this location for service. We will definitely use this company again should we ever need to.

Poor service quality all around. Hired them for smoke remediation as well as subcontracted HVAC cleaning.

Despite paying for a complete structure clean, there were multiple basic surfaces not cleaned properly. Not detailed work, at all. Simply just a wipe a down with rags and cleaning spray.

HVAC contractor (Gott Power) did not use whip-tips as specifically asked nor did they open up the vent registers. When asked for a reschedule to do it properly, I was ghosted and Servpro had to refund me.

The office point of contact was friendly and responsive--however, that doesn't make up for the bad work.

Update: After responding to their request of my review, I scheduled a walkthrough of my concerns with Brandy. Ultimately, she came to see if she could re-clean the points of contention that I had emailed her about.

There were detailed areas missed that I had noticed in my own routine cleaning of my home. (Again, we paid for a full structure clean.)

Two of those areas, Brandy admitted I could not prove that her team didn't clean. And while the opposite is also true, I did have proof of her team not cleaning the back and underside of the toilets. Her response was, "how is my team supposed to get back there?". Not a welcome comment to hear from a multi-year professional. If I noticed it during my routine cleaning, I assumed a professional team would have also. We did not come to an agreement and my request for a partial refund was refused, based on the "time it took to wipe that down was just a minute".

Please remember: They do not clean with anything other than rags and a cleaning spray.

This was my second call-back to address concerns. Both were scheduled quickly and easily. The first call-back was dealt with and not related to this review.

I contacted SERVPRO on Friday 7/26 and was contacted by Katie who was AWESOME! She answered all of my questions and reassured me that her company would be able to assist me. She scheduled me for a visit with Brandi (The GM) on Monday 7/29. Brandi assessed and evaluated my apt and also reassured me that they would schedule me to have their guys come out and get rid of any non-salvageable items and move the salvageable items for me. The guys came out on Thursday and were nothing least then OUTSTANDING!!!!! These guys were so good at their jobs that it was unbelievable. I’d had the most emotional time dealing with this flood and having to relocate!!!! However, Ryan, Travis & Eric really made the process so much easier! Listen if you ever have to use this company REQUEST these guys if possible!!!!!!!!!!!!!!!!!!

My wife and I would like to thank Servpro for going above and beyond in helping us in our time of need when our hot water heater broke and flooded our basement! Everyone was extremely professional, courteous and kind, and very hard working. We were amazed at how swift, efficient and proficient each employee was in doing their job. We actually felt spoiled as they prepared our basement for the new walls, paint job and new carpeting.
Brandy, the adjustor, was very sweet and really gave the basement a good once over and figured out where all the water and moisture damage was and we were especially thankful to her for her diligence. Brittany, the JFC, was also very friendly and accomadating over the phone, patiently answering any and all questions in her cheerful voice. She and everyone on the crew were very patient, helpful, polite, and extremely professional. On day one, demo day, Corey, Brandy, and Brandon came in and took charge and we knew we were going to be cared for! Brandon, who cut the affected drywall, did so with such precision, it was awesome -- and he had a lot to cut! On day two, Corey and Will came to monitor and check the drying process. They were so dear and they answered every question, giving up piece of mind. They were so gentlemanly and professional. On the first of 3 pack-out days were Corey, Mike, Johnny, and Bernie. It was unbelievable how quickly they packed and moved so much heavy furniture (and trash!) out to their trucks in such a short amount of time. And these guys did not break a sweat or appear tired! And, on top of their courteousness and professionality, they exuded a great sense of humor which made the process seem effortless. On day 2 of the pack out, Corey, Jody, and Mike were at it and I have to say, Mrs. Jody was just as strong, fast, and efficient as all of the guys on the job! She was a very gentle and kind and courteous -- a real asset to Servpro! The last day of the packout was Corey and Mike and they rounded out the job nicely with placing things that could stay in a neat pile. This was no simple feat because the totes were heavy! They are very kind and courteous and also real assets to Servpro! Everyone who came out did stellar work and we were proud to have them in our home helping us get our basement back to an even better one!! Tim came out to get measurements and get estimates and have us check paint and rug samples. He was very courteous and extremely helpful in answering questions. His professionalism assured us that this job was going to get done right!
We can't wait to see the finished product and continue with another customer review. We believe the saying "like it never happened" because of the high caliber of work and professionalism we have seen thus far.
May Servpro continue to prosper We highly recommend them to ANY and EVERY one who needs help with restoration due to fire/water damage, etc. You WILL be in good hands for sure! Jon and Mary Irene Ventura

My experience with Servpro was fantastic!! My entire basement flooded just before Christmas but they came even then. Everyone in the office —Bethany,Emily and Melissa..were kind,sympathetic and helpful.
Their crews were prompt,efficient and professional and surely demonstrated what teamwork can accomplish. Christina,antionio,Heaven,Jodie,Autumn,Davan,Exavier and Shane all helped to lessen the trauma I felt from this incident. We will soon start Phase 2 of restoration. I am confident that it will be a smooth project since I am dealing with such a caring competent company.

On Friday all of our boxes and fixtures were returned to us.

I just want to give a 5***** review to Demi (I misplaced the paper with her last name).
She was Totally Awesome, Focused, Organized, Helpful and Pleasant.

She made an overwhelming experience actually pleasant.

I would be proud to have her as part of my staff.
She represented your company extremely well.

Patsy

“ The Strength of the Team is in Each Individual Member…
The Strength of Each Member is in the Team!”

I want to thank Servpro for not only being professional, but friendly as well. They are dedicated in assuring that you receive the best work that the agency provides. I would recommend services to family and friends.

Unfortunately, I had to call Servopro last week due to water damage. We moved to our first new home 3 weeks ago and there was a clog in the Master Bathroom. The clog has caused damage to our Kitchen and Basement area. We are very grateful, as it could have been much worse.
I had have several ServoPro employees in my home and they all have been amazing.
I’ve dealt a lot with Tim who has truly been fantastic. He has walked me through everything that has happened and will be happening. Tim always answers my calls and text messages and I don’t know how I would be handling this without him.

Lifesavers! No one wants to be in the position to need ServePro to mitigate damage to their home but we are grateful for the care they took helping us. A faulty dishwasher installation by a big box store caused a flood in our kitchen that also went through the floor and severely damaged the finished basement below. Our insurance contacted ServePro who sent Chrissy and Autumn to our rescue. What a caring, professional team. They had to pull up flooring, carpeting, remove drywall and set up fans and dehumidifiers. Their care made our nightmare a little more tolerable. Thanks, Chrissy and Autumn, and thanks ServePro!

Servpro’s team - Chrissy, Antinio, Heaven, and Devan- were awesome! They kept their appointment time, were very, very courteous and knowledgeable. Their expertise was so helpful when my sump failed which led to flood damage in my fully finished basement the weekend before Christmas. Due to their expertise, drying time was significantly reduced and surprised even my Farmer’s insurance agent! I am thankful for Servepro and their team which made a stressful time easier to handle and manage. Five stars all the way! -Minister and Mrs. Moore

We were replacing our whole (flat) roof and the roofer removed the roof and didn’t cover it correctly. So when we had a rainstorm that evening, it rained inside our home from one end of the house to the other. ServPro came as soon as we called them and helped us. They have been here daily until their job was completed. Always on time and courteous.

Called the office and set up for our carpets to be cleaned. The office staff were very friendly. Amy and Melissa were very welcoming when talking with then. The had many times available for us to schedule. The ladies showed up and man are our carpets clean and the house smells good. All the spots were removed. Fast, easy, friendly, and very thorough. I would recommend them to anyone wanting their carpets cleaned. Great Job Serve Pro of Catonsville. We will be calling you again in the spring.

A professional crew who will take care of your fire or water damage like it never even happened

They did a great job! We got my dad’s garage cleaned who suffers from dementia. The team was friendly and engaging with my dad as he hovered and asked questions. The garage looks great after over 20 years of accumulated things. They were on time and very efficient. We will definitely be using them again and requesting the same team.

Extremely fast and professional. Everyone was friendly and willing to walk me through their process. The crew lead, Jodie, she was great. Worked her butt off the entire time.
I would recommend Servpro to all my friends and family.

Did not complete work as discussed and uses deceptive business practices. The person who comes out for initial inspection tells you all of the appropriate things, but then after that things fall apart. They refused to send us a report or written estimate of work to be included because it was "at their minimum fee and all work would be done as discussed." That was our mistake for trusting their word. Three workers were at our house for one hour, typically with two just standing around chatting while one person did something, and we were charged $800 (their minimum). When we emailed to note things that were not done as discussed, they said they would not return to complete the job scope we agreed to. The person who came out to do the estimate then lied and mislead the office on what was discussed, and again, since they refused to put the scope of work in writing, we are just left with a half finished job. They are untrustworthy and will leave you with needing to hire someone else to complete the job they started.

Excellent service. Could not ask for a more professional team. I recommend Serv Pro to anyone.