Home Services reviews in Baltimore, Maryland

I have been using Canton Cleaning for several years. Some of the reasons I really like them are:
- Very responsive and friendly planning staff - they take notes about experiences, and will ask for as many details as possible prior to the next cleaning.
- I have never been pressured to commit to a regular schedule, many companies treat you differently or push too hard if you want single cleanings.
- Their concept is about getting the job done. They don't skip tasks, or prolong the outing to stick to exact hours - if you are not a regular, it is impossible to know how much time things will take, and they consider that in planning.
- Cleaners often go above and beyond, and cater to the client's specific needs and requests. They are always on-time, respectful, and nice. I would feel entirely comfortable having them clean my home if I was not present.

Nora did an awesome job deep cleaning bathrooms and kitchen. She worked very hard to make everything sparkle!

I booked a move-out cleaning and couldn’t be more impressed with the Canton Cleaning Company. Not only were the two cleaners who arrived at my apartment for the cleaning polite, attentive, and considerate but also the administration at the Baltimore office was courteous and promptly addressed all my questions.

The cleaning itself was immaculate. I mentioned to my wife that the apartment was cleaner than when we first moved in. Every area I requested cleaned was spotless, fragrant, and polished. I highly recommend this cleaning company.

We just started a monthly service with Canton Cleaning Company, because we have had two residential cleanings from them now and both were fantastic. Each time I was so pleased and impressed with the level of detail they did in cleaning the nooks and crannies of my house. We have a lot of pets and we try to keep up with the vacuuming and dusting as much as we can, but some times it's just so nice to treat ourselves and have someone professional do it so we can have a weekend off. Highly recommend! Great value, too, for the monthly cleaning service.

I have to admit, I was very excited to try Canton Cleaning Company but was ultimately left incredibly disappointed with the service received. I had an appt for a Monday and after not hearing from anyone and the time window nearing close, I reached out and left a voicemail. It was after my reach out that I received a call that the cleaner had been in a "fender bender" and wouldn't be able to make it. We rescheduled for the next day. I made it clear I would have to go to the office and wouldn't be home for the duration of the clean and that I had a dog (very friendly) who would be home. When the cleaners arrived, that seemed to surprise them and they seemed to be scared of dogs which left me a little nervous but I had to go to work. I left but before doing so, I gave them clear instructions to please close my GUEST ROOM door when they leave. They were there for less than 2 full hours. I had even paid extra for additional services (wiping down baseboards and cleaning glass of interior windows) and the standard service wasn't even close to met. Drink rings on the tables, thick dust from home renos on the tables not even touched, a sticky film on my hard wood floors (and foot prints everywhere) the inside of microwave still dirty, not a single interior window cleaned, dusty baseboards, dining room table and kitchen counters still spotty AND the incorrect bedroom door closed (and trust me, I pointed and explained clearly which door should be closed) and therefore my cat was locked in the bedroom ALL day and then RUINED the brand new carpet I had laid just a week prior. When I complained (after paying an initial $47 deposit) I was offered to have someone come back out to complete the job. I did not accept that offer as the cleaning was originally supposed to be done the day prior AND I had guests coming to stay and needed the cleaning finished so I had to do it myself. I was then told I wouldn't be charged for the additional services requested and would be given 15% discount to my final invoice. Quite honestly, I don't think having only bathroom cleaned and bedroom carpet vacuumed was even remotely worth the $144.50 I was ultimately charged. I do not recommend. If I could give zero stars, I would.

Claudia is an absolute ANGEL. She performed our move-out clean today at our rental house & took such a tremendous load off my shoulders. There was a leak overnight, and a water damage mess from it. Claudia found the source of the leak AND cleaned it all up! And then she scrubbed out the floor dirt from our dogs' wire crates on her hands & knees, which I thought I was going to have to do myself. I can't sing her praises enough - thank you Claudia! This was my first time using Canton, and I'll definitely be sticking with them for future cleaning needs.

Canton Cleaning has cleaned my home for two years now and they are always reliable and provide a great overall service.

I have been using the Canton Cleaning Co for awhile for biweekly cleaning I have to say I am very pleased overall. I recently had the pleasure of having Iris clean my space and when I came home I was over the moon with how thorough and clean everything was. She made my space more functional and took the time to really clean anywhere she could including my laundry machines. They have extremely reasonable prices as well. Anytime I've had concerns, the front office has done a wonderful job of working with me. Huge thank you again to Iris and so grateful I have you all helping keep my place clean!

Would not recommend this business. We used them for a move out cleaning service and we scheduled for them to show right after our movers finished. But they didn’t show for an hour and failed to give us a heads up, and then we got a message saying they couldn’t make it for another couple hours. Ok, things come up that’s fine, but when the cleaners finally showed up they had two other people with them, one being a child. The cleaner looked at the house and said they couldn’t clean the house that day.

I want to reiterate, this is a move out cleaning service. We were moving out of state and had movers take all our stuff ahead to the next location and we were supposed to depart as soon as the cleaners were done. But they couldn’t do the job they said they could at the time they promised, which I found unprofessional and threw our plans off. We had already arranged to cut power to the house, so I had to call Bge to change our cancel service request.

What upsets me most about the service is they failed to even communicate properly with us. If we knew ahead that they couldn’t make it on time or they would have to come back we may have been willing to cut some slack. And at this point when the cleaning should hopefully be done we still have not received confirmation. I understand things come up in a business, but when they do you should communicate with clients. Look somewhere else if you want a reliable service you can depend on.

Canton Cleaning used to be good. I was a loyal customer for about 2 years. But then, they started falling apart. A cancelation once in a while is just life, but it started to become a pattern. I was patient with them for much of this, until one day when they texted me to say they're short staffed and ask if they could come on Saturday. Okay, fine, we made arrangements. They were going to come at 1 PM. However, once that time came, they were no call, no show. I thought they were just running late. Then 1 hour passed, then 2 hours. I tried calling and texting - no answer. After nearly 3 hours, I texted and emailed them explaining that I was done and canceling my monthly cleaning arrangement.

You would think that after receiving that message, at least by the next business day, they would respond apologizing and whatnot. I still would have let them go, but I would have given them two stars. But nope - nothing! They just completely ghosted. Totally disgusting!

I should also mention that one of their former cleaners texted me one day offering her own cleaning services. She left Canton Cleaning since hadn't paid her in a month. Why shouldn't I believe her after this experience?

I've found a new cleaner that's much more organized and communicates well!

Iris was fantastic!! Canton Cleaning Company was so easy to work with from start to finish. We wanted a general clean done since our apartment gets very dusty due to our ceiling type and that it’s in an older building. Plus we have a shedding dog. Our apartment feels super clean, including our furniture! Iris even organized our extremely messy shoe closet without us asking her to. We were so excited to see that. I also love that we didn’t have any strong chemical smells left in our apartment, just a nice and clean feeling! Thank you Iris and Canton Cleaning Company!!!

I really wanted to like the service but was very disappointed unfortunately.
We schedule a move out cleaning for our rental. Throughout the experience, they were extremely awful at communication and professionalism. They were 3.5 hour late than the original schedule time, and were non-communicative throughout. they ended up having to return the next day because they said the cleaning would take longer than expected and they had to be somewhere else at a given time. we were leaving the state that day so this was extremely inconvenient. At the end, I had to constantly text them for updates and would either get delayed response or no response at all. The nail in the coffin was when my husband posted his review after service, I received this message from them: "Also, what is up with the review we just received? Our team worked very hard to complete it on schedule for you. We would sincerely appreciate if you could consider removing it :)"
As for the cleaning itself I assume it was fine but I can't say for sure because we never got the rest of the pictures of the upstairs. I'm guessing that's because we refuse to remove the review? Not sure and at this point I gave up!
I'm glad other people have had positive experience but if timeliness in professional communication are important to you you might want to reconsider.

Edit: I love when a business responds in an unprofessional manner so that I can provide further context (add that they 'tell' on themselves). We use to reside in the Inner Harbor area several years back and we are not paid to provide reviews (see other prior reviews in the greater Bmore area which the company 'overlooked'). Fnally, this begs the question for potential clients, would you rather engage with a business that spends more time responding to previous customers in this manner vs. focusing on the reason they were hired in the first place (and subsequently being dissatisfied with the resultant quality at that?). 0/10 do not recommend.

Org feedback:
My review is from a while ago but it is consistent with the other reviews. The cleaner came and used my supplies and my toilet ended up being clogged afterwards.

And once I left a review on another platform, they countered with challenging the rating I gave them -- which considering how they chose to respond was on-par and deserved.

They clean my home every few weeks and do a great job. Our normal cleaning lady is Maria and she is wonderful!

Canton Cleaning Company used to be great, not sure what happened. I was a client for 1-2 years, but then recently they started being completely unresponsive. They don’t answer calls or texts anymore, and only occasionally emails.

The last straw for me was when I scheduled an important cleaning for today, because I have something important happening tomorrow. They confirmed via email. I even emailed them multiple times to confirm throughout the week and every-time they ensured me that they would be here 10am today. Well, it is now 2:30pm and they have never showed. They have also never answered any of my emails, calls, texts. Just have completely ghosted me. I feel this company is going under. Don’t waste your time scheduling with them.

They clean my home every few weeks and do a great job. Our normal cleaning lady is Maria and she is wonderful!

Please DO NOT use this company. They are the worse cleaning company I've dealt with. They do not respond to calls and emails. They hire people do not pay them and do not fulfill there side of the contract. Every month new people show up because of lack of payment.... STAY AWAY PLEASE....It's amazing how they are saying that my review lacks merit and I have invoices to prove that my company does have an account with them. I've seen different people come to clean. What should be 4 Fridays a month of cleaning turns into 1 Friday or no Fridays at all. When they do show up it is a different crew and they all tell me they might not come back because they are not getting paid. So sir/madam my review does hold a whole lot of merit. I've been trying to make contact with these people for 2 months both via email and phone calls and no response up to now. You tell me if this review lacks merit when most of the reviews tells the same story. PAY YOUR WORKERS AND THEY WILL STAY WITH YOU...RESPOND TO EMAILS AND CALLS AND YOU WILL GET A BETTER REVIEW....

Awesome work

Amazing and efficient work!

office cleaning well done, greatly appreciated

Great consistent service and very responsive