Plumbing reviews in Gaithersburg, Maryland

Gaithersburg Plumbing Pros did a wonderful job in installing a range of bathroom fittings in my apartment. These are very friendly and professional. They are a very experienced team of plumbers and definitely good in what they do.

Very fast and responsive Chris and team is always making sure any project gets handled with care and professionalism hope we can continue to work together for future jobs!

I am surprised to see so many 5-star reviews.

My husband called Gaithersburg Plumbing Pros to have them remove and replace two standard toilets. GPP sent two men from Solow Plumbing, but they didn't bring the replacement toilets as they claimed they thought the visit was simply for removal of the toilets.

With no replacement toilets, we of course couldn't have them remove our two existing toilets to leave nothing but gaping holes in the ground, so instead the two men from Solow threateningly charged us $95 for the visit, which lasted no more then ten minutes.

Clearly there was a breakdown in communication somewhere, but this whole fiasco left me stunned and disappointed. Charging for no services rendered is not the way to go. We didn't even get a receipt for the charge.

For further understanding, I attempted contact through their web form and am awaiting to hear back.

EDITED TO ADD: I appreciate the response, but Mallick Plumbing came by for a diagnostic visit, was very thorough, and charged us nothing. Please let me know who I can contact for a receipt for the $95 that we paid.

Let me start off with some of the good. First of all plumbing pros are fast to respond and get someone out to your house to do the work. All communication is done on the phone and from what I understood they dont want to waste time sending someone out to give you an estimate. Now for the bad:

The installer that was send out looked like a sub contractor. He showed up by himself and did not prep the area with any drop cloth. He struggled to manipulate 50 gal water heater by himself and in the process scratched my flooring in the basement. Also, I didnt find him professional because he did not clean the area after himself and simply stuffed things in the corner with trash that was under the old water heater. He used trash bags to collect water from pipes. Furthermore, his labor seems to be fine on the actual installation. We have to wait and see if it will actually last.
Second, the guy who works the office his name is Lance. Who is extremely nice until you try to dispute their overcharges. When Lance called and told me that the job would be around 2,000$ plus tax I told him ok. Than he called to collect my card number and said it was 2100$. A day later I received an email saying I was charged 2236$. When I called to find why I was overcharged I was given an attitude and Lance acted very unprofessional. He threatened me with coming over and taking back their water heater and initially refused to refund the difference. The refund is being issued apparently and I am waiting to see when I get it.
Lastly, if you ask me would I recommend this company to you? I would say definitely NOT! They are only nice when they want your money and they fast to charge your card for what they feel fit. They unprofessional and rude. Their installer speak little english and are not concerned about your property. In my case it was an emergency since my heater leaked water. But if I knew what I know now I could have had a real company do a much better job for the same money. And Lance you need some more training in how to be a professional and deal with customers instead of your empty threats.

James is a friendly and knowledgeable master plumber that was able to fix our galvanized pipe leak situation in a timely manner. Not an easy task but he was able to knock it out in 1 day. Fair price as well!

I had an emergency plumbing issue on a Sunday afternoon and the Gaithersburg Plumbing Pros were came to the rescue within 1 hour. Incredible response time and customer service. Thank you!

I am very happy with my decision of hiring Gaithersburg Plumbing Inc. For my AC servicing condensation line. After getting such a good service at a very reasonable cost, I only rely on them for my plumbing maintenance and repair.

This company is the best around!!! I truly was so happy with the whsole transaction! We needed a new water heater put in and they were able to do it the next day! They are very responsive and understanding of our work schedule. They are very knowledgeable about all plumbing needs and were also able to unclog a slow draining utility closet drain. We could not be happier with how the installation went. I would highly recommend this company.

Gaithersburg Plumbing Pros was professional, efficient, courteous, and there were no hidden costs. He quoted a price on the phone and did not come in and add more cost to the project. They are a trusted company.

First experience using Gaithersburg Plumbing. They were absolutely great, from the time I made the call until they left, everything was perfect. The gentlemen even mopped the floors in bathroom before leaving. Everything was very clean and affective. Would highly recommend!

BE AWARE!!!
I live in Gaithersburg, Maryland. I called this business on a Saturday because my kitchen sink drain was leaking. I was told that if a plumber were to come to my house during the weekend, there will be an extra cost of $175.00, as a service call. However, if I was to wait to a week day, this cost would be waived, and I would only be charged the cost of the work. I waited until Monday to call again, and a plumber came to my house and fixed the problem with very little difficulty in less than one hour. I was then charged, $422.91. When I asked for an invoice and I was told to call the company. I called the company, and when I asked for the actual cost of the job, specific hourly rate for labor, and charge for the parts, I was told that "they do not breakdown either item and that they use a set fee." I then, requested an invoice, and I was told that it would be sent to me. It is over a month now, and I have not receive the invoice yet. The business ethics practiced by this company borders on being deceitful, unfair, and improper. I already filed a complaint with the Best Business Berau (BBB) too

Mike was very prompt when we asked for an estimate for water heater replacement. The best part is, they were able to replace it on a Sunday. I highly recommend Gaithersburg Plumbing Pros Only for fast and professional service.

They came out promptly; technicians were courteous, efficient and professional. I had an issue again the next day (a mysterious issue ... not placing blame on them) ... they came back and took another look, with no charge to me. I will not hesitate to use them again.

Very disappointed in the quality and value of service. Had them come to fix clogged sink. Ended up replacing garbage disposal and other fixtures under the sink due to leak. Parts replaced are now leaking again. Called about warranty and was told it was only 45 days and we had our service 6 months ago. This job in total cost about $1000 and now I have to have a different plumber come fix their work just 6 months later.

I was contacted right away and my job was scheduled in a timely manner. The plumber arrived at my home and was professional, courteous, , and efficient. He explained to me where the leak in my toilet was coming from, what he would need to do to fix it, and an estimate of how long it would take. He completed the job in less than anticipated time and left my bathroom looking better than when he arrived. He left having me assured that if the leak continued, to contact him and he would come back to address. However, he did thorough and complete work and I have had no issues! Many thanks to the professionals at Plumbing Pros for making this experience efficient and professional and developing my trust that the job was well done!!

Gaithersburg Plumbing Pros is my go-to for plumbing repairs. Their team tackled a challenging sewer line issue at my property, and I was impressed by their professionalism and expertise. I appreciate their commitment to quality service.

The staff was very courteous and professional. I experienced a problem with my bathroom shower faucet. When I called to book the appointment the receptionist was very friendly and upfront about the estimated fees. He was also very accommodating regarding my schedule. The technician was polite, arrived on time , fixed my problem quickly and efficiently. I will be definitely return for future plumbing services.

We had a great experience with Gaithersburg Plumbing Pros for trenchless sewer line repair. Their quote was well under others we received, they do not outsource their labor, the employees are kind, speedy, and trustworthy. Everything was done in the time frame that was promised at the price that was promised.

This is the worst company I have ever dealt with. They are not honest, they steel the customer money and they are not professional. I requested to have them and repair a water leakage from a fire sprinkler and they informed me that they charge $175 per service that will be applied to the repairs cost once they come and diagnose the issue. They sent a technician 4 hours late, then the technician find that it is only a very simple extension that needs to be taken out. The technician informed me that the labor cost is $120 and he bought materials by $51 so the total should be $175. He communicated that to the company in front of me over the phone. The company had my credit card information to secure the service request. The company then charged me $799 + taxes. This is not acceptable. I'm reporting a complaint against this steeling and will dispute this transaction. Do not ever use this company as they will just steel your money as a customer

Gaithersburg pluming did an awesome job for me. They got back to me quickly and then were able to show up within a couple hours for me. The people who showed up were very respectful of me and my home. Did a great job and for a great price

I called on Friday because my hot water heater needed to be replaced and by Sunday the job was done.
Bravo!! Very professional ! Don’t hesitate to reach out to this company you will not be sorry.