Plumbing reviews in Gaithersburg, Maryland

Came promptly to install new well pump and water tank. Diligently worked until job was completed. On the job at 11:30 am and left at 10 pm same day. Superb service!

Great service. Very friendly technician and was able to do same day installation of a water heater.

Jerry was very professional since he exhibits patience and being knowledgeable. You can tell he really likes his job.

We just love Ira Miller. He’s always on time. He’s very knowledgeable very friendly and he gets the job done.

I’m very happy. I received prompt, friendly service and they told me exactly what my options were, what needed to be done, and how long it would take. There were no surprises.

Israel was very helpful with helping snake out a clog in our sewer line. I subtracted one star due to them not cleaning up the waste which came from the sewer line and then charging me over $1000, which I called around and found other vendors offering to do it for less. Would I call them again if I was in a bind and couldn’t get anyone out here on time? Perhaps. But, they wouldn’t be my first call due to pricing.

We called them for a shower leak issue. The first technician they sent out didn't fix the issue, and the second technician took a whole week to do a repair that he said would take 4 hours. We were basically without a working shower for 2 weeks. The price they charged was close to $2000. They didn't come prepared and had to borrow our tools. After cutting our dry wall, they told us they wouldn't be repairing our dry wall. In the pictures of the dry wall cut for the repair, you can see they cut the supporting wood beams half way through. Honestly, for the price they charged, I expected a lot better work and professionalism.

David was a true life saver!!! Our well pump wiring was a goner and he replaced the pressure switch in our basement. He came out promptly, he diagnosed the issue and let us know pricing upfront. David is very knowledgeable and thorough with his job, he made sure things are up and running before we sign off on a job well done. Added bonus he has a great personality.

Jeff was very insightful and a pleasure to have service our plumbing issues. He successfully cleared a clog in our basement drain and diagnosed a plumbing leak. Highly recommend!

Chris did a fantastic job. He was very professional and very personable. It was a pleasure having him here to install my new faucet and adjust height of hot water valve for accessibility.

Chris is a real professional, very knowledgeable, detail oriented, and easy to relate to. He brought along an apprentice and Chris excelled in teaching him the procedure for installing the new descaler for our tankless water heater.

Israel Romero was a very professional technician ! I enjoyed his company while he replaced a 40 yr old outdoor faucet and a new valve inside our laundry room which was causing the outdoor faucet to leak! He did however have to cut into our wall in order to remove the outdoor faucet! He was able to cover the wall with the access panel for the meantime! I would definitely recommend Benjamin Franklin plumbing for your plumbing needs!

In keeping with his excellent service, once again, Ira Miller was knowledgeable, responsive, friendly, respectful, and helpful! His communications are clear and educational, which we appreciate to help prevent future issues. As always, we’re grateful for Mr. Miller’s excellent customer service!

Jeff was very thorough and personable. He showed me what he was doing and explained the reasons behind what was happening. I felt respected and valued as a customer. I appreciate his follow up and care.

All would be good if all goes well. When things don’t go as planned, it can get ugly.

I had a toilet leak last Wednesday and Franklin Plumbing responded to my request posted on Google. Technician Josh came in the afternoon. A great guy. He inspected the leak and determined it’s the gasket underneath the toilet that needed to be replaced. He quoted a price of $455 for a pull and reset. Expensive, but I wanted to get it fixed right away and told Josh to go ahead. Josh quickly finished the job and I was happy.

But, an hour after Josh left I noticed water on the floor. Bummer! I called the service. The gentleman on the line assured me to send someone in first thing next morning. He made me feel warm and fuzzy.

As promised, technician Chris arrived next morning. He immediately found out that the leak actually came from one of the rusted bolts. “Josh misdiagnosed,” he said. “Could you please fix it since I have already paid $455,” I asked. “Let me see what I can do about it”. I had to excuse myself to attend an online meeting while my wife stood by.

After the meeting I noticed Chris was gone and the toilet wasn’t touched. My wife told me that he contacted the company and they found out Josh should have charged me $700+ for the job he did the previous day! For that pull and reset job that he finished in less than half an hour, which even did not fix the leak! My wife told Chris no way we would have allow the job to proceed had Josh gave us a quote like that. Surely enough, Chris left without doing anything.

My question, shouldn’t they stand by their product and make the thing right, and refund me the difference if the actual fix costs less money? Imagine I went to a surgeon to fix my appendix but he cut my kidney. Shouldn’t he compensate me for his mistake?

Two things stand out from my experience with Benjamin Franklin Plumbing: 1). their price is high; 2). don’t expect them to make things right should they make a mistake.

Yisheng

Excellent communication and professionalism. Came within hours of call and fully explained the issue and fixed the problem on the spot. If you have a plumbing problem, ask for Josh - he will take care of you. Replaced the overflow tank before it became a serious problem

Israel has been my technician for years, I always ask for him. He's installed a new sink, disposal, takes care of maintaining the house water filter and any other plumbing ing needs. He's always on time, informative, knowledgeable in assessing any issue. He's simply the best.

Chris expertly replaced our leaking 80-gallon water heater, wedged in a tight space, with a 50-gallon Bradford White model. He was able to come quickly and explain our options. We are very happy with the choices we made and we’re pleased by Chris’ timeliness, professionalism and perfectionism. He’s our plumber now!

​I am extremely disappointed with the service we received today. Two technicians arrived to install a water meter, but spent the duration of the visit consulting ChatGPT and YouTube videos to figure out the process. Not only did they fail to finish the installation, but they actually broke our previously functioning water system.
​We are now unable to use our showers or bathrooms, and the service desk informed us they cannot return until tomorrow. Leaving a family without working water due to a lack of technical expertise is completely unacceptable. We will not be using this company again.

Jerry G. did a great job on the repair. He was on time early and easy and helpful to work with. He did efficient and good work in hard to reach places. Only gripe is the price for two valves were $557 each. Seemed really high.

I was out of H20, Jerry and his assistant were right on time and did a superb job in restoring a vital supply. I commend their efforts and wish the "Yankee best in show."
His tattooed man showed admirable skills and
left a pristine work space. Jesus love them for their attentiveness to task. I