Constraction reviews in Laurel, Maryland

The customer experience is horrible. I originally called this company December 11th because 2 of my neighbors used them for attic insulation. Someone reached out asked a couple of questions and advised someone will reach out to advise next steps. I didn't hear back from anyone, but figured since it was around the holidays I'll wait. I called back in January (on a Friday) to advise I hadn't heard from anyone since December. I was told I didn't send in my enery audit report which I advised I did same day someone texted me. The person said oh yeah I see. Then they said did you check your spam folder for an email requesting an appointment. I said yes, I searched my entire box. Then I was told everyone was busy but someone will reach out the following Monday to schedule an appointment. Still no one called. I waited again and called back the end of February, advised again that no one reached out to schedule an estimate. I finally was able to get an appointment for early March. The rep stopped by March 4th. He apologized for the delayed response. My husband advised we originally reached out in December. He reviewed the work and advised the estimate will be available in the next 24 hours. I'm thinking great, finally some progress. I waited a week and half all while checking my inbox spam folder..no estimate email. I called back and advised I didn't get the estimate email. The rep told me he sees in the system my estimate appointment was canceled. I told him no, there was a rep at my house. Then he tells me yeah he sees that now and he'll have the rep email the report. As I'm typing this review I still do not have the report. The neighbor that referred them advised her whole process took 1 month (estimate to job completion) the same for my other neighbor who was also referred. I'm currently at month 3 with no estimate, no follow up. I understand people get busy, (that's why I built in time in my follow ups) but this is such a disappointing customer experience.

The best customer service ever. Everyone was very professional and courteous. They always responded back to answer all of your questions. Lumenco was very punctual. They arrived minutes before they were supposed to start. When they finished they cleaned up and put everything back in place. They even took away the garbage. This was a very beautiful experience.

Lumeco Energy recently completed some attic sealing and insulation work at my home and did an amazing job!
From their assessment, explanation of what was needed, program that worked for me, care of my home, professionalism and completion of the work, I have no complaints!

A co-worker referred Lumeco Energy to me and my husband but we were a little hesitant because we felt that there's NO WAY the service would be zero cost. Thank you Lumeco for your team who were very professional, and educating us during each service. Keep up the great work

Hvac they were on time which means a lot to me and explained everything to me that was happening I was a little uneasy at first but at the end things were good.

Lumeco Energy did an excellent job making sure our home was energy efficient. The engineers were considerate, professional, and courteous. They took the extra steps to be sure our carpet was protected. They patiently answered all our questions. I highly recommend Lumeco Energy!

The team was phenomenal and extremely professional! Thank you so much for the work done! Highly recommend.

I was aware of the installation that took place, for me it was the professionalism that was displayed.
They made an effort to make sure you understood the difference once it was completed, the measures that was taken to ensure the energy levels would make a difference.
I really appreciated at the end of it all I had a good understanding of how we would be saving on our utility cost..

I just got my house audited and improved via lumeco energy. I got attic insulation improved, a few walls dense packed, and added two minisplit units. I am very happy with the work that they did, especially with the insulation and minisplit work.
Insulation guys were able to crawl into incredibly tight spaces to air seal and blow, and they flagged all the issues and were transparent about the needs.

Minisplits work fantastically, and the external finish looks great. Home comfort significantly improved with the minisplit and insulation.

AJ who was managing all the contractors and performed the audit was very accomodating and helpful.

I only had two minor issues with the whole process; payment system was a bit confusing, and drywall finish job (which was needed after drilling hole for dense pack insulation) was a bit poor.

I will definitely go to them again for future home energy improvement projects.

Phase 1 went extremely well. Nick was friendly, informative and very efficient. I' excited about the next phase!

The inspection of the heating, ventilation, and air conditioning systems was conducted efficiently. The auditor's approach was methodical, ensuring a comprehensive assessment of all components. Their ability to identify potential issues was commendable, highlighting areas needing attention. The process was completed within a reasonable timeframe, causing minimal disruption. Overall, the audit was executed with expertise, delivering valuable insights.

I recently had the pleasure of an energy audit for my home. I was pleasantly surprised by the customer service of the team that audited my house. I was even more impressed with the audit. They identified that the attic had no insulation and they came back and insulated the attic.

Great Organization

My HVAC system just recently went out for the 3rd time after being replaced by LUMESCO back in 2021. I was not having problems with the old system that was in my home. Now, something is going wrong at least every year or year and a half. When there is a problem, you have to pay them a “service fee” of $150 and pay them a significant amount of labor once they figure out the issue. I have express much frustration with them….yes, I was yelling at them and calling the company incompetent. To my surprise, I receive a threatening, unprofessional and false email stating that I was threatening them and they will take legal action if I slander their name. I replied (and have the email to prove it) that THIS IS AMERICA….THE TRUTH AND FACTS ARE NOT SLANDER!!!! Please be aware of this company…..very unprofessional and misleading. I do plan on taking legal action.

LUMECO, Unfortunately, I am having an ongoing issues with the HVAC system and very poor follow-up during a critical winter heating failure. Lumeco installed a brand-new HVAC/heating system in my home approximately 2½ years ago.

On December 9, 2025, Lumeco serviced the heater. Technicians returned on December 22, 2025, at which time the error code was bypassed and the heat worked for only four days. The heat went out again on December 28, 2025.

On December 31, 2025, I reached out via text (after multiple unanswered phone calls) explaining that the house was extremely cold and that children reside in the home. Lumeco responded and offered an appointment for January 2 or January 3, 2026. I asked several times—via text—whether the control board would be replaced during that visit, but received no response despite multiple follow-ups the same day.

On January 2, 2026, Lumeco responded stating they were working on a quote for the control board replacement and that the issue had been escalated. After that message, communication completely stopped. I followed up multiple times on January 5, 2026, via text and phone with no response.

Given that this is a relatively new system and involves loss of heat during winter, the lack of communication, urgency, and resolution has been extremely disappointing. Homeowners rely on heating companies during emergencies, and timely response is critical.

Lumeco contractor were very efficient as well professional and knowledgeable. I received a great experience with this company. I have received an exhaust system for my bathroom, installation in the attic and a new electric heating and cooling pump system.

I scheduled an energy audit twice, and both appointments were canceled on the same day. I explicitly told them I was taking time off work just for this, yet they still canceled at the last minute—twice.

This shows a complete lack of professionalism, poor scheduling practices, and zero respect for customers’ time. If a company can’t even honor an appointment, I have no confidence in their ability to deliver reliable service.

I strongly recommend looking elsewhere unless you’re okay with wasting your time.

We received information for the energy audit from Delmarva. We called the number provided and they gave us a date and a 10 am appointment. The day before, we received a text message saying their guy couldn't arrive where they were driving from by 10 am and would need to reschedule. They set the appointment ans apparently did not look at the address in Delaware. We scheduled this appointment according to our travel schedule and had to wait another two weeks for the initial audit. They finally arrived as scheduled and the audit went fine. They encouraged us to schedule another assessment to ensure air was not seeping out and we did for December 16. The day of and within an hour or two of the appointment, I received a call saying he couldn't make it and would need to reschedule. There was no reason why he couldn't make it. At this point, I told my husband to handle because we were having contractors in the house the next day for nearly a week for major renovations. People schedule according to the availability provided by the company and their personal schedules. I gave grace the first time begrudgingly and literally at the last minute, but this is not the type of customer service I expected. We have not rescheduled the additional assessment at this time.

Owner was rude, abrasive, and unprofessional to me.

On time, clean and organized. Courteous staff.

One of their truck drivers ran a stop sign so he didn’t have to stop for me while I was in a crosswalk. Thanks for putting me, yourself, and everyone in that intersection in danger to save 15 seconds. Brilliant.

Good job!!