Home Services reviews in Laurel, Maryland

Excellent job. Worked quickly and clean all of my gutters. Look forward to seeing them after the leaves have fallen.

Unclear that service did not require in home work as other similar services required in home work. Service was dryer vent cleaning; no follow up
Re what was found and how often recommended the service.

I was extremely happy with the exterior window cleaning and soft washing of my house siding. The men showed great care and dedication to doing an excellent job. I highly recommend them!

The Service team arrived on time. They did a great job with the dryer vent cleaning. They worked well together and were very thorough and efficient. I can already see a difference in the dryer performance. Am very pleased and would recommend them for this service.

As always, I received superior service.
The men were thorough, efficient, and fast. They took away the debris and were very courteous.

I called last week to schedule an appointment for gutter cleaning and was told that there was a "high probability" I'd receive service the next day "weather permitting". One week later I still haven't received service despite fair weather every day and I haven't been contacted about when service will be provided. I called back today to cancel and was told there were only two ways to do so: either turn away the technician if they arrive at my property or hope that dispatch sends a cancellation text message before they arrive at my property. If the technician does arrive at my property I will still be charged a service fee simply for them showing up. That said, the customer service reps I spoke to were polite and professional both times I called. My issue is just with the lack of service and the difficulty there seems to be cancelling.

These pictures were taken same day after their crew supposedly performed a “complete” cleaning. Leaves and debris remained in the gutter. I waited over a week after contacting them before posted this review due to no response received.

Do not recommend.

Ned's Home/Ned Steven's Gutter Cleaning is the best. I continue to have great experiences with them. They continue to be quick and efficient. As I mentioned in my first review of their gutter cleaning/installation services, I did not think I could get past not being at home when they performed their services. I have to say now I believe it's a blessing that I don't have to be present. I still get the text that they are enroute and the communication when they have completed the job. I am very glad I put my trust in them to do what I need them to do. It's really hard to tell when they've been out to do the job as far as the work area. They are clean and efficient. They take pictures to show they were at my house, which I appreciate. I look forward to our continued working relationship. I highly recommend them for all homeowner needs.

I’ve been using Ned’s Steven’s service for years and I am very happy with all their services. First of all, they are very reasonable, price wise. Secondly, their work is excellent. And they are always on time. I’ve had my gutters replaced and cleaned, my roof, fence and house soft washed and every job was done thoroughly and well. The workers are very professional too. I will continue to use Ned Steven’s Home moving forward.

First time user after trying to call a different recommended company and learning it was acquired by Ned's Home. Scheduled the service for gutter cleaning and was informed they would come in about two weeks. The next day I receive a text while at work that they would be arriving in 5 minutes! Quick response but no allowance for preparation related to our dog. I called to let them know that without prior notice, my dog would be accessing the yard. Customer Support communicated that the team was already on site and the job could not be cancelled. Overall job was done well, despite the concerns. Crew was extremely quick and able to complete job. My preference would be for more notice (although I was informed that Ned's Home does NOT give either 1 day notice or 30 minute courtesy windows).
Finally, no photos were provided if the completed job until I called Ned's Home to ask if they did that. A photo was provided by email of our house and our house (which had nothing to do with the completed job). Overall, I will most likely try another company first before returning to Ned's Home.

The work still meeds to be supervised. One downspout blockage not identified until I pointed out. One downspout blockage wasn’t noticed even the water came out from the middle section of the downspout. I feel it needs supervision and check every work to ensure quality.

The gutter cleaning seemingly went well. Quick and efficient. The sales people I talked to on the phone were somewhat aggressive in making an appointment. One in particular was very aggressive and quite rude when I didn’t schedule a follow up maintenance right away. Other companies re-pitch gutters as part of their standard cleaning service, but not Ned’s. They offer to completely replace it for a high price. Shop around and compare prices.

Update: I called them based on their response and they failed to properly follow through. They sent blurry images that didn’t adequately show the issue. Never responded when I asked for more clear photos. Deducted another star. SMH

This was my first time using Ned’s service. The scheduling was easy. I was surprised by how much debris they found in my gutters, they obviously needed to be cleaned. Only negative was that I wished they had taken away the debris rather than leaving the bag on my curb.

Update: Received a call from Customer Service (CS) following my original review. There was a miscommunication between the crew and dispatch, which was under review. The team offered to reschedule the work into the future. Will try the company again in the future solely because of their customer service. Will re-rate after work is performed.

OP: Don't waste your time. Their call center is quick to schedule a service for you but the service is not done on time. Crew didn't show up on the first schedule day. No call or warning. Second schedule day, crew shows up and only does half of the services but tags work as complete and submit invoices for payment. Call center apologizes and asks to reschedule. Good customer service but unreliable and untrustworthy crews.

Originally scheduled dryer vent cleaning and gutter cleaning. Dryer vent work done. Gutter cleaning, the company's specialty, completely ignored

I had Ned Stevens install gutters on my home. There pricing was very competitive. The salesman was very knowledgeable and above all honest. The installers were professional and did an excellent job. I highly recommend using Ned Stevens. A very reputable company.

I was extremely impressed with Ned's gutter cleaning service. The employees were friendly and professional. They took great care to safely and thoroughly clean our gutters on a 3-story home. They also cleared our yard of debris and cleaned our overall roof. While we did not have to be home, but I was fortunate to observe their work. We could not schedule a specific time because we were not subscribed to them, but they arrived within three days of my initial call as promised. The price was fair, and I will likely continue to use them in the future.

Never again. They had me sign up for yearly service. Want to cancel. Broke the flower buds and bleached around the house and smell everywhere. Still stain on the wall. Not fully cleaned. Could have paid much less for better quality job.

We have a 50-60' willow oak tree next to our home that drops easily forty 50 gallon bags of leaves every Fall. We just had new 6" gutters installed and within a week they were overflowing with leaves, twigs, branches and tiny acorns. I bought and tried several do-it-yourself solutions for cleaning the gutters and finally threw in the towel after spending a few hours on my first floor roof trying to clean my second story gutters. I sent an online request for a quote to Ned Stevens Gutter Cleaning and received a call back within a couple minutes. The quote for regular semi-annual cleaning was fair and reasonable, and within 2-3 days the crew was at my house cleaning out my gutters. They were finished in @ one hour and cleaned up after the job. I was able to check my second story gutters with a mirror, and there wasn't a leaf to be found. The crew was very courteous and even warned me of the ice that had formed on my deck and driveway when they hosed out the gutters. It was definitely money well spent.

I used this business once and they did good work and everything was fine. However, the direct phone and text advertising has been relentless since then. They have called and texted multiple times per week for months trying to get me to use their services again. I have blocked them but they use a different number. I feel like I have to into witness protection to get away from these people. Please stop calling and texting me, it is insane 😭😭

The techs came and left after a few minutes of being here (we have cameras), but charged us a full service price ($220+). Aside from blowing a few leaves off the roof, no other work was done. In fact, gutters were disconnected prior to their arrival, and were never even touched. After bringing this up to management, they fought us tooth and nail to avoid a refund, insisting they send a new tech to redo the work.

They indicated pics of their work were always taken—but alas none could be provided to us (surprise). So of course, after not actually finding any pics, they agreed to refund all but a $90 “trip fee” (how generous)—obviously too lacking in professionalism to even eat the cost of their technician themselves. Prime example of peak complacency. Hire them if you want to pay for their tech to come out and play “make-pretend” at working.

Initially booked a 5" gutter installation with fascia board replacements as needed. I called back about an hour later and requested an upgrade to 6" gutters since I have a very steep roof. I was quoted a service range of 2-3 weeks but the installers showed up the next day! The seamless gutters were fabricated on-site. The installers did great work and cleaned up/hauled away the old gutters and debris. The new gutters were put to the test the very next day when there was a downpour and rain on/off all day. I am happy to report no water got into the house!