Home Services reviews in Laurel, Maryland

Ned Stevens cleans out our gutters in the late fall and in the spring. The workers do an excellent job of cleaning out the house and garage gutters including sweeping up all the debris and taking it with them. I recommend this company.

Dryer Vent Line Cleaning: Professional team of two came to our home, did all the work from outside, very thorough at cleaning a 30 foot vent line. The job required facia removal and replacement. Took almost an hour. Super job. Left everything spotless and clean.

Your guys were great. They even cleaned up leaves and debris from my small lower deck that had not yet had the leaves raked out by me. Left the outside of the hpuse better than they found it! Thanks!

The two gentlemen that came out to clean my dryer vent were awesome! They did a wonderful job. They were professional, courteous, friendly and polite. They cleaned up the debris from the vent. I would highly recommend Net's Dryer Vent.

Although the work appears well done, the scheduling was not the best and thus I can’t give the best rating. I was never provided the day that the gutter cleaning was to occur so I did not put it on my calender. I did receive a text that the techs were 60 minutes away but I was unable to be at home on such short notice. The gutter cleaning and site cleanup gets high msrks.

Great communication from start to finish. They walked me through the process and were very helpful. The guys that replaced my gutter did great work and cleaned up.

Two guys with leaf blowers came the day after I called for a gutter cleaning service. In one half hour they completed the task. Great service!

Assessment Rewrite!!

I'd like to commend Christie, Head of Customer Satisfaction at Ned Stevens Gutter Cleaning, for her prompt and professional response to my concerns regarding a recent service. After expressing my dissatisfaction, Christie personally reached out to acknowledge the issue and assured me that Ned Stevens was committed to making things right.

She offered to send out another team to complete the services that were not previously performed. With my approval, the team arrived the very next day -- and I was thoroughly impressed. Not only did they address the outstanding issues, but they also went above and beyond, exceeding my expectations.

This prompted a rewrite of my initial rating and review. Based on the services performed I have upgraded my previous 1 star rating to an overall experience rating of a 4! Christie and team provided 5 star services!!

However, my overall experience based on both visits is a 4. I would highly recommend Neds Stevens Gutter services.

I truly appreciate the company's dedication to customer satisfaction and the steps taken to ensure a positive experience. Thank you, Christie and team, for turning the situation around.

Neds did an excellent job, installing our new gutters. They we courteous and professional. Their prices were fair.
The only thing is that they could not give us a firm date for installation, only a text that they were on their way.

It was very easy to make an appointment. Once the appointment was made they were out in less than 2 days. The cleaning was fast all debris was left in a recycling bag and placed by the trash can. Ned's has been cleaning my gutters for over 4 years now. They do great work.

Ned’s cleaned a clogged dryer vent we have on a roof dormer. The crew arrived right on time and did a great job. The appointment was easy to schedule over the phone and communication was excellent— emails and texts came in about what to expect. I would use them again. Highly recommend.

Ned's cleaned the gutter but more importantly put strong diverters to keep the water during a heavy rain from cascading over the center portion of the gutter onto the entrance/exit door of the coffee shop below. They can keep heavy snows from sliding onto customers as the sun melts the snow. Good job.

Could not give me a date they were coming, despite asking 3 times. All I got was "soon". The rep answering the phone was argumentative and unprofessional! Trust me you will hear "weather dependent" and "we work 7 days a week" so much that you will want to vomit. I finally decided to go with another company. Miraculously,, the morning I canceled, I received a text stating they were on their way. I called again to tell them not to come and I already canceled that morning. The rep stated that she could not reach the crew. I called again a short time later to again tell them to make sure they canceled the crew because I would not pay for the service. 1-2 hours later, I received a call explaining the work that was done. I explained that I was not paying for the service that I canceled; therefore, I was not charged for the service. The only reason I didn't leave 1 star is because the work was decent and the price quoted was reasonable.

Bottom line... they will not tell you when they are coming until they are on their way. It will take 2+ weeks for service.

These guys are The Pros! On time, communicative, and attentive to details. If I don’t know they cleaned yards of muck out of my gutters, I could never tell when they were done. Everything was clean and organized!
Definitely, got these coming back!!

Excellent service!

Great service!

Great customer service

Luciana is always thorough and friendly.

i believe this business is closed. their phone number is disconnected and they do not respond to emails

Excellent cleaners, reasonable pricing. Always on time and willing to be flexible when needs change.

The folks are always professional and thorough. I have had nothing but excellent experiences with them.