HVAC reviews in Laurel, Maryland

Attentive, good staff.

Friendly staff, excellent customer services,

The employees were very friendly and helpful!

Great place for parts of all your hvac-r equipment needs with knowledgeable staff and including great prices...

No matter the time of day the experience high calls. But I go inside and it’s empty. Lazy manager just horrible. Need new management

Covid 19 has them a mess.
Short staff. Don't believe it when they say they will call u back. Don't try chat. Stay on hold for hour.

Too bad his gys i am waiting 7hr not starting unloading

Great company, sold good product, kindly service.
Highly recommend carrier or Bryant brand product in HVAC field.

I am a contractor and called several times to get quotes on new equipment. Sat on hold then was taken off hold and hung up on. Happened on 9/26.

Great product selection and awesome Customer service. They always have my order ready for pick up.

They put you constantly on phone and never pick up and eventually hang up on the customer.
Friday 7/29 4-4:30 was on hold and twice they hung up on me.

Very Friendly and professional staffs and management. Wonderful customer service. They work with you for make your customer happy.

Constantly making mistakes on equipment orders and pricing. Not very friendly at the counter and watching television. Is this the best you can do Carrier?

Super helpfull with locating parts and getting them shipped in a timely fashion. They even let you know if aftermarket is a better price!

The branch manager Jaime is rude and very defensive about mistakes he makes. Our company will not use this branch as long as he is there.

Bought a heat pump a year ago, came to find out that it’s airhander is only supporting cooling, which defeats the purpose. Tryin to reach the management team no one cares. Mind you it’s a commercial unit cost me over 23000.00$ but carrier and ce enterprise is giving me the ru. Around and to take responsibility.

She deserves 0 stars mistreatment of clients does not help you in any way, a woman called Tamica is an abusive woman, she should be fired, a business does not work like that, treating people badly and humiliating them like that, not even treating animals like she treats people

I called the number provided on Carrier’s website to locate a service facility. I inform the person who answered that I had a bus with a Carrier system and that freon needed to be added. The person had no clue of who services Their products. When I asked for certified Carrier vendors I was told that he couldn’t give me that information. Why make products if consumers can’t get answers about your product?

The black lady that works in there is very rude over the phone I give this branch a 1 star because of her

Do you guys purposely not answer the phone after 330? Your open til 4. Do your job until 4. If it’s policy to not answer after a certain time please let me know so I don’t waste my time on hold just for no one to come to the phone.

These people are so careless that
I can't describe it. They work so slowly, even if your load gets cancelled, it doesn't matter to these slow people, first empty the truck and then do whatever you want, but no, chek in 6:45am now 2pm bt still…..😡😡😡😡😡😡😡