Home Services reviews in Severna Park, Maryland

I had a wonderful experience with this family run business and I could not rank them more highly. I have worked with both father and son. They were calm and reassuring and I placed my expensive wool rugs in their care. The rugs came back beautifully cleaned. Pick up and delivery was professional. This was just a first class experience. Highly recommended.

Always a great experience working with the good and knowledgeable people at Capital Rug Cleaning. We remember them from their years on Maryland Avenue and trust them with the cleaning and care of the antique and vintage rugs we sell in our shop. We have never been disappointed. Highly recommended.

Used Capital Rug Cleaning a couple times now for cleaning area rugs. Each time, they thoroughly explained the cleaning process, inspected my rug, and annotated any potential areas of concern. Turn around time for my orders was about a week. During pick-up, the rugs were securely wrapped in thick paper for protection. The cleaning itself was extremely thorough. I immediately noticed colors were much richer. The rug material remained soft and undamaged. It's obvious Capital Rug Cleaning has a passion for and great knowledge of carpeting and takes pride in their work. Highly recommend!

I was very impressed with the service I received at Capital Rug Cleaning. They are very knowledgeable about the different types of rugs—country of origin, composition (wool vs. cotton, etc), hand vs. machine made. They took excellent care of my Turkish rug and also assessed it for damage/potential repair. I will bring it back for its next cleaning as well as to redo the edges when it is time.

Service is exceptional. The owner inspected each carpet dropped off for cleaning and he knew more about our carpets than anticipated including his assessment of quality and value! The estimated date of completion of the cleaning was accurate and the owner was very understanding when business called me away delaying pickup. Upon laying out carpets my wife and I were very impressed with how clean and new looking our carpets appear. We will not hesitate to return. Thank you for professional courteous service. Exceptional sir and your family follows the standard of service. G-d bless you and your business. Sincerely, James & Christine

What a great experience. We had been using another more well known rug cleaner in the area but were unhappy with their service and estimates. We decided to give Capital Carpet Cleaners a try. We are very pleased with the quality of the service and the gentlemen with whom we dealt. Family owned and operated they care about the quality of their work and about their clients. Highly recommend that you give them a try. We will be back next time for sure.

We had all of our oriental and Moroccan rugs cleaned and they now look brand new. The colors are more vibrant. We also got new rug pads underneath and the rugs feel even more luxurious. Highly recommend their service.

I use Capital Rug all the time and am always happy. They deep clean area rugs, wool rugs and do a great job with fringe repair and even provide the rug worth. All hand washed!What I most like is that if I have odor or stains in my carpet, they are completely removed if the stains are fresh and not permanent. I can call them to pick up and they arrive within a one hour window. I bought a rug for my living room and they delivered a great non slip rug pad for free. Professional, trustworthy and excellent service. Our rugs look great!

I've used Capital Rug Cleaning on some of the most valuable area rugs in my home and they did an incredible job. They are professional, timely, thorough, extremely well-informed on the various materials and weaves of rugs, and offered me great advice on how to prolong their life in my home. I used area rug cleaning, pet stain removal, and repair. In fact, Capital recommended I NOT get a rug rebound and instead simply trimmed the binding and it looks brand new. I also bought rug pads from them. I love the idea of supporting a local, family-owned business. Cannot recommend them highly enough!

UPDATE: I reached out again by phone on 8/13 (a Saturday) expecting to get another voicemail message, but was happily surprised to have someone finally answer. I explained the situation of having dropped off carpets on June 9, the lack of communication from the company, and concern that the business was closed during the week. The gentleman was apologetic and explained they had had equipment maintenance issues (which was something I had not been previously told), but said they had been fixed and he could get my carpets back to me the following week. My delivery that week was rescheduled, but the same person reached out the day prior and it was only postponed by one day. My rugs were delivered on time that day and I checked each to ensure they had been cleaned. They did indeed clean each and did a very nice job. However, I needed to move one area rug into a sunroom because it was still damp. In the sunny room it dried completely within a day, but if I had not had an area with that much sunlight, it would have been a challenge to dry it completely. In the end, Capital Rug Cleaning did come through, but only after an incredible amount of wasted time and effort on my part, so I can't change my rating to anything higher than two stars. It's a shame because I like to support small businesses, but I would never feel comfortable using them again for fear of experiencing all the same headaches.

Original review: One star-
I dropped off three area rugs as a new customer two months ago, prepaid in full, and am still waiting for them to be cleaned and delivered. After two weeks had passed, I called to check the status and was told their rug cleaner had been out sick. However, I was assured they would get to my rugs as soon as he returned. Three weeks later, I called again. I was told the employee never returned and they were actively hiring a replacement, but since that person would need to be trained, it might take a bit more time. I was assured my carpets were a priority in the queue since I had dropped them off so long ago. On Aug 8 I called and no one picked up so I left a message. I also sent an email, but no one has responded. Update: I visited their store today, 8/10 during regular business hours (11:30am) and the place was dark and locked. I left another voicemail while standing outside the business. I could see a number of rugs scattered all over the floor and now I'm especially concerned that this company may be having financial troubles since they're not even open. No one is responding and I have not had any updates in the last three weeks. I chose Capital Rug Cleaning based on all the positive, local reviews, and to say I regret the decision is an understatement. Now I'm just hoping they haven't gone out of business and skipped town with my carpets and money. Someone from the company needs to call me and make things right.

Love them! I found a rug at a yard sale that I brought in for cleaning and slight repairs. Not only did they do a beautiful, excellent job, but they were able to tell me about the rug, including the origin, likely age, and the quality of work and amount of time that went into making it. I love that this is a family-owned business run by kind people and that they don't use a bunch of machinery to do the work. Will bring my rugs back here in the future!

Exceptional! I highly recommend this family business! Our experience has been outstanding starting with their welcoming customer professional service to examine the carpets and then advise step by step to restore them. Our antique carpets have their luster back and look fantastic. All the repairs are made by hand and are meticulously perfect with detailed attention to them.
We are extremely happy with the service and quality of Capital Rug Cleaning! A+ thank you!

We are repeat customers and we continue to appreciate the excellent service of Capital Rug Cleaning. Their expertise in hand-washing Oriental rugs along with drop-off discounts makes it an easy decision to get your rugs looking like new!

We were able to have our carpets picked up and delivered in a very timely manner, at a reasonable cost, and are very satisfied with the results.

I highly recommend Capital Rug Cleaning! I brought my 9x12 wool rug there to be cleaned. After several years of use, the rug was very dirty and desperately needed to be cleaned. I wasn't sure how much of the dirt would actually come out and I was amazed with the results! The rug looks practically brand new! Hamid and Jay were awesome to deal with. They were extremely professional and clearly know what they are doing. I will be using them for all of my rug cleaning going forward. I can't say enough good things about them. Thank you again!

Capital Rug cleaned 3 wool rugs for us - they were delivered today and look fantastic! They were timely, professional and the rugs are clean and bright.

Communication was super easy. Dropped off on Monday, picked up on Wednesday. My rug looks great!

Update #2: we finally received our rug, but it arrived destroyed. I repeat my earlier statement. if you care about your rugs, do not go here. Pictures for proof

Update: DO NOT GO HERE! Do not trust them with your valuable rugs.

If you look at my other reviews, you’ll notice I very rarely give a one or even two star review. We have been trying to get our rug back for a whole month (starting two weeks after the day it should have been done) and for the past week the storefront has been closed with no warning or way to contact them. They have not responded to emails or phone messages. We are now moving across the country without our rug because they are unable to return it to us. At this point we’ll probably have to seek legal action just to get our property returned.

Look up their MD business filing, read the common thread of similar bad reviews. These people will not provide you the service that they promised. We brought them our ring on 6/1/23 they said it would be done 6/15. They evade the phone and when you go in person (if they are even there) they say their machine just got fixed or some other excuse.

Update 2: the company finally contacted me and said they would ship my rug. I will update my review once I have received it and evaluated its condition.

Would not recommend this place. Brought in my rug over a month ago and was told 14 days. Still have not received it. Even paid in full because they said they would deliver it last week. I’ve attempted to contact them multiple times. When I went in person they gave me the same excuse that they gave a previous reviewer. The equipment was down for maintenance. For $500 for 1 rug, I expect better service.