Plumbing reviews in Silver Spring, Maryland

Henry was absolutely fantastic! He was quick and professional. He even took the time to show me how to use a drain snake should I need to in the future. Highly, highly recommend!!

I called late at night, and he arrived within an hour. He quickly found the problem and fixed it neatly at a reasonable price. The technician, Derrick ,looked professional and was very friendly. I will definitely recommend this company to my friends.

Jason arrived within the stated timeframe. He cleared the blockages - roots- and flushed the main sewer line while doing so. He was personable and professional. Most of all, not rushed, and thorough in his work. Exceeded expectations. Great job !!

Do not use Caton’s Plumbing! They do not stand by their work, which is of poor quality. They did not properly seal a new faucet that they installed then they wanted to charge me a service fee because I reported it more than six months after they did the work, even though a faucet seal should last for years and it’s a basic thing. Also, the plumber who installed the faucet went ahead and got a new faucet that I did not approve and just installed it without letting me know she was doing that this was on a bathroom that was recently renovated, and I would’ve selected a faucet that matched the existing furnishings. I will not be using this company again, and you shouldn’t either!

We had a great experience with Jason from Catons. He was friendly, highly efficient, and clearly knowledgable. Everything was handled perfectly and quickly. A truly capable professional!

I was able to get same-day service to replace a leaking garbage disposal. My service technician, Kimberly, came with the needed parts. She was proficient in completing that repair and replacing a rotten toilet flapper with the one I had purchased. A Caton field Supervisor stopped by to scan the under-sink wall area to verify that there were no hidden leaks/water damage. I am satisfied and have peace of mind with the job they did.

Great service and fast response. Noe was great! Very thorough and knowledgeable. Made a temporary fix late last night; then came back today and did a phenomenal first class job! Thanks so much!

After some sort of miscommunication about the original booking, the plumber arrived promptly within the new time stated. We had a new hose bib installed in a reasonable amount of time and without major new cutting into wall. Loved how he cleaned up his entire workspace so well!!

The tech person at first said nothing was wrong with my 2nd floor toilet which had dripped day before into 1st floor kitchen until I turned water off and raised flapper arm to drain the tank. He then did make the toilet leak and decided to replace inside part and was competent and efficient taking him about 15 minutes. I asked if he had time to check on 2nd toilet that was running after flushing but not leaking. He replaced the inside part of that toilet in 15 minutes.

The tech was 1 1/2 hours later than the company person stated would be arrival time. The tech was nice but hard to understand and had body odor.
Even with $75.00 discount, the price was still over $400.00 for parts and labor which I thought was excessive.

I have been a customer of Catons Plumbing for years, have always been impressed with their prompt service, thorough work, and reasonable prices. Henry was professional, and provided me options for the work that needed to be done, and explained ways to prevent future water damage. I’ve always had a good experience with Catons!

Called up Catons after realizing my dishwasher had a cold water line going into the dishwasher. Needed a splitter on the hot line to get water to both my sink and the dishwasher. Was able to have it done the same day and Demetric was very transparent and fixed everything even though the piping looked like a pain to deal with. Many thanks for the quick turnaround

The technician- Henry- was respectful, kind, and the work was beautiful. He fixed the problem thoroughly & efficiently, cleaned up well, took the time to explain the issue and the solution. He then answered my questions, and provided advice so that I might avoid potential plumbing issues in the future. Great experience overall.

Catons answered my call and got someone out the same day. The plumber, Henry, arrived on time and was very professional. He quickly troubleshooted the situation and recognized damage to my crawlspace that will also have to be taken care of. He worked several hours into the night to take care of the problem and was a delight the entire time. Henry’s confidence and demeanor made me as at ease as I could be in the crappy situation. Thank you!

Catons was fantastic, customer service 10/10! Henry was awesome, after explaining problem he found the leak in the basement and began work on repairing it! Leo who came to replace hot water heater stayed late until noon was done so we would have hot water ! Highly recommend!!

I recently had the pleasure of working with Catons Plumbing, and I couldn’t be more satisfied with the experience. From start to finish, the customer service was exceptional. They were prompt, professional, and took the time to explain every step of the process clearly. I highly recommend Catons Plumbing to anyone looking for reliable plumbing services with top-notch customer care.

They were at our house less than 2 hours after I called. That was good since water was turned off to the whole house because of a leak. The technician was very helpful and worked with me to come up with a good solution to repair the leak. Highly recommend Catons.

Our water heater started leaking at 3AM on Christmas Eve (Wednesday). Called a few plumbing companies and was told I'd have to wait at least 48 hours (until Friday, at the earliest). I called Catons Plumbing at 7AM and they said someone could come out within an hour. Dave arrived before 8AM, assessed the situation, ordered a replacement unit to be delivered, and got it installed all before 10:30AM - did I mention this was Christmas Eve? Outstanding response and incredibly efficient, professional service. Dave did a terrific job and was clearly very experienced. I can't recommend Caton's Plumbing and Dave highly enough. Thanks for salvaging our holidays.

I had Moya & Jason come out to fix a clog that was flooding our entire basement. They fixed pretty speedy despite having run into issues. I appreciate that everything was being explained to me clearly concerning pricing & what the issue was. Price was great for the work done as well!! Will definitely be using this company again.

I had such a great experience working with service, in particular, Moya! I had previous a maintenance person (NOT an employee of this company) who failed to repair the issue I had, but as soon as I called this company, they were able to send out a technician within a couple of hours. Moya was very communicative and explained in the detail what the issues were and how he would repair the issue. I’m very grateful for this service and I 100% recommend it. Thank you, Moya!

Response was pretty good. A senior plumber came early the next day after calling. He was nice and seemed competent. The work was not difficult or complicated. and the price for the replacement garbage disposal seemed fair. However, the labor charge was beyond excessive!! The work needed to be done, though, so I agreed. We will never call Catons again.

Derrick was outstanding! He arrived on time, was extremely professional, and clearly knows his stuff. My shower diverter cartridge had been giving me trouble for a few weeks, and Derrick diagnosed and fixed it quickly and cleanly. No mess, no upselling—just straightforward, high-quality work. He even took the time to explain what went wrong.
I highly recommend Derrick for any plumbing needs. He is reliable, courteous, and skilled.