Landscaping reviews in Washington, Maryland

I will not be going back here due to the poor customer service. The lady at the register was rude and dismissive towards me. Upon coming to the register I put my item on the counter, said hello, and she said “Is that it?” in a very snarky tone. It made me uncomfortable. She then asked me if I wanted a receipt or bag, I took a second to decide and told her I’d just take the receipt. She then took it upon herself to “correct” me, and snarkily said “Please?” I was so caught off guard by this, it was so rude when all I was trying to do was purchase an item from this store. She then silently ran the transaction and gave me my receipt, didn’t thank me for my purchase or anything. But I made sure to tell her thank you, all I got was a “You’re welcome”. I’m not sure what her issue was with me, but it felt targeted because she was very friendly to the people in front of me who spent a lot more money. I’ve worked in customer service for 8 years, I have never been that rude to a customer - do better.

This review is hard to write because the staff was incredibly friendly and really helpful throughout my visit. However, I find this plant shop to be quite overrated. I cannot speak for the outdoor plants but the indoor / houseplant selection was quite limited and included almost no rare/tropical plants. Most if not all the pots in the store were dirty and/or had spider webs not to mention the colony of mosquitoes living on their wall of cash pots / plastic nursery pots.

Helped me appraise my fav houseplant after it was damaged for a home insurance claim. They are always so knowledgeable and so helpful. Favorite DMV gardening center!

my god this place is a plant paradise. the inside is brimming with houseplants of all shapes and sizes in every nook and cranny. also i was shocked at the reasonable prices. our total was only $60 for several herbs, an outdoor plant, a bag of potting soil, a large clay pot, and a medium sized ponytail palm. i can’t wait to go back, i was in awe of the effort put into this green gem. be sure to check out the upstairs too they have an incredible array of indoor plants.

Have been here multiple times and purchased several of my indoor plants from them. When you CAN get assistance they’re usually very helpful, it’s just the actually getting assistance that’s the problem. In store you will be waiting ages for someone to answer a question, and then they will be interrupted multiple times because they do not carry enough staff to manage the checkout and assist people.

Another completely unacceptable interaction, I would highly advise against customers on hold mid sentence. Asking them to hold at the beginning if the call or during an actual break in talking is one thing, but you literally asked me what I needed help with, and then put me on hold.

Yall already have questionable quality in plants, maybe do better with customer service. People will continue to buy sick/bad plants if the people selling it seems nice and like they actually care, like at least pretend for us.

amazing customer service and selection! will definitely be coming back, and not just to see the kitty :)

I always find something wonderful to take home from this shop. Healthy plants and an amazing variety to choose from. Awesome selection of pots and soil. Make sure you visit the upstairs and the sun deck, as there are large houseplants up there to see. Love the layout of the outdoor nursery. Have received great service every visit. Miss seeing Ginkgo the shop cat on the checkout counter, R.I.P. sweet guy.

Nice neighborhood store if you want to buy some plants. However, I CANNOT RECOMMEND for landscaping services. I recently contracted them to remove some trees from my yard and do basic landscaping, and on this I would give barely one point only because once they finally did the work, it was good. But they were extremely uncommunicative and for weeks would not respond despite multiple emails from me. They finally gave me a date for works and then did not show up. Finally a month later after I threatened to cancel the contract and ask for my (incredibly expensive) deposit back, finally they said "oh, look, we found space for you tomorrow." The entire work took about max of 10 hours (one and a quarter days). Mark said there was "one job" ahead of me in July (already several months after I'd given them the deposit so I could "get in line"), which is just not credible given the small amount of work that my yard ended up requiring when they finally got to me in September. I should not have harangue them by email dozens of times and resort to threats to get some basic communication.

Actual work was good, efficient, they cleaned up the area and no complaints on that side, but incredibly frustrating and bad customer service. I will be looking elsewhere for my backyard work.

To Whom It May Concern,

I am a regular customer at your store and appreciate the quality of your plants and gardening supplies. However, I am writing to express my concern regarding a safety issue I encountered this morning.

When I arrived, the sidewalk was heavily cluttered with potted plants, making it difficult to navigate safely. This situation is particularly dangerous given the high traffic in the area. I nearly collided with both an employee and the plants on the ground. When I raised my concerns about the safety hazard, the employee responded inappropriately, telling me that I had no right to be on the sidewalk.

Such a response was uncalled for. The appropriate reaction would have been to acknowledge the issue and apologize for the inconvenience. Instead, I was reprimanded for bringing up a legitimate safety concern. Unfortunately, I was unable to address this in person at the time as I was heading to work.

While I understand that the area in front of your store may not see much foot traffic from non-customers, it is important to ensure that the public sidewalk remains accessible and safe for everyone. Blocking the sidewalk not only poses a risk to pedestrians but also reflects poorly on your store.

I hope you will address this issue promptly to prevent any future incidents and ensure a safe environment for all.

Great, friendly customer service. Lots of unique finds that set them apart from other nurseries/ plant shops in DC.

I cannot say enough about their amazing landscaping services. I hired Gingko to design and install a small garden. I love gardening and do a lot on my own, but wanted to see what a professional could do. Thomas spent a lot of time on the consultation, asking good questions to get a better idea of what I was looking for, and sent me lots of options for the design. In the end, I was just thrilled with the results. And even after install, Thomas has stopped by a couple of times to check in on the garden. Very happy with everything.

This shop persists because of its location. The indoor plants are fine, the usual varieties, though of varying quality (check the roots and soil). The outdoor selection is nice, especially seasonal plants.

The service is abysmal - they make you feel like you are in their way. Forget about a smile or a friendly chat. After years of tolerating it (including landscaping service), we will not be back. I'm looking forward to patronizing the new shops that have opened nearby!

I used Ginkgo Gardens to landscape my front yard after it was ruined during a renovation. I was happy with the design and the plants, but it didn’t grow out well. They were planted too close together and got too big. I had them back the following spring for a clean up hoping they would trim and clean up the yard as well as check on the irrigation system they installed. I wasn’t home when they came, but all they did was weed the yard and didn’t touch anything else or mulch. I asked about mulching and got push back. It was also very expensive for what I got. My yard isn’t that big. I voiced my concerns and heard nothing back. Needless to say, I will never use them again.

As a repeat customer of Ginkgo Garden in Washington DC, I'm sad to say that my most recent visit has ensured I won't be returning.
The experience started poorly when I noticed three employees assisting a single customer while others, including myself, waited for help. This seemed inefficient and unfair.
After browsing for a while, I approached the register, where I waited patiently for 10 minutes to make my purchase. An older white male employee was working the counter. Just as it seemed to be my turn, he blatantly skipped over me to serve two older white women who had just arrived.
When I finally interacted with this employee, he was rude and dismissive. His behavior made me feel unwelcome and disrespected as a customer.
It's unfortunate that poor customer service and what appeared to be discriminatory treatment have ruined my relationship with this nursery. There are plenty of other options in the DC area for garden supplies, and I'll be taking my business elsewhere from now on.

Nice selection of plants though nothing rare sold here. They are unstaffed and the space is tight and plants are marked up at least 20% more than online, big box stores that have same plants.

Had the most amazing experience! We went in to pick up supplies to repot my monstera but ended up utilizing their repotting service instead.
The entire staff was super friendly and helpful. They did an amazing job repotting my monstera and gave me so many helpful tips and feedback on what I was doing right/wrong. It’s a great place for beginners and pros

This store is small but mighty. It has the BEST prices in the area and I've seen plants in new pots that I've never come across before. I have found decently sized monsteras and prince of orange philodendrons here for an amazing price and great quality. I'd absolutely recommend this place! Parking can be easy depending on the time of day you go; there is street parking available. :)

I contracted with Gingko Gardens in Spring 2022 to design and implement a 350 sq. ft. private urban roof garden at my condo near Catholic University with a budget of no more than $6,000. The project, while straightforward enough, had one huge catch: there was no water source on the roof! Landscape designer Thomas Kapfer's brilliant solution was to create the roof top deck garden around something quite new on the market, a "self-watering planter" from Canada. My large rectangular planters have a water reservoir in the bottom of the planter than can hold 20 gallons of water for about 6 weeks, so no need for regular watering for long periods of time even when there is no rain. The planters are filled with a variety of sun-loving, drought-resistant,sweet-smelling perennials, such as Russian sage, catmint, butterfly plants, hummingbird flowers, grasses and 2 vines, honeysuckle and a tangerine trumpet vine. I plan on enjoying this garden, which took about 5 months from first contact on the shop's web site to final installation, for years to come. And I am sure it has significantly enhanced the value of my condo when it comes time to sell - not an unimportant consideration these days.

I always love to submerge myself in this wonderful slice of heaven. They have a plethora of different plants and amazing variety. I lose myself at every turn. Something different catches my eye from the statues, pottery. waterfall…Best kept secret on the Hill

I ran into a girl carrying a huge monstera plant and couldn’t help but ask to take her photo. She indulged my random request and recommended I check out Ginkgo Gardens about 3 blocks away. Ginkgo Gardens is a hidden gem in Capitol Hill. It is a plant lover’s heaven. The shop has a big variety of plants for all plants lovers. The staff is knowledgeable and willing to help and give advice on how to care for your new plants. I recommend this shop to anyone who wants to bring some greenery into their space or just need a nice place to walk around and admire the lush plants.

Very pretty location, helpful staff, fair prices and there is even a (friendly) kitty cat at the counter!