Constraction reviews in Auburn, Massachusetts

I just wanted to say that I am very impressed with Quality Contracting to date. I have just started this process after having water damage in my home and the crew has been amazing. My calls are returned timely and I am kept up to date with what is happening. A special thank you to John, Matthew, Sam, Yaimel and Michael. This crew is very knowledgeable, respectful and professional. I would highly recommend.

Dave and his crew did a great job coordinating details, answering questions and cleaning up our entire house after a boiler puff back left surfaces coated in soot -all in a timely manner.

We had a bad storm December 2023. My insurance company assigned Quality Contractors out of Auburn, MA. I met with Chris(project manager). He handled everything great. Found a fantastic Roofer. The Roofers did an unbelievable job of stripping the whole roof and shingling it in one day. They cleaned up everything afterwards . Impressive job. Then Chris had Guaranty Glass (Spencer, MA) come and replace plate window and 4 screens. They arrived and did an unbelievable job in 2 hours. Left the house clean and what a wonderful job. Thank you Chris for all you did for me to solved the problems.

Amazing team, great communication, thorough work, kind, incredible turn around- superb customer service. HIGHLY RECOMMEND!

We are so grateful for Quality Contracting helping our house get back to normal after a fire. Thank you so much Matt, Mike, Gio, Mike, and Sam for all of your help. I honestly cannot say enough on how great this company and the crew is- so appreciative! Thank you!

Overall, our experience with Quality Contracting was positive. What began as a water damage insurance claim became a larger project because we opted to have Quality do additional renovations in our master bath since half of it already needed repair.

It took an unreasonably long time to get the change order contract, in part because the first two project managers were not particularly responsive or communicative and then were gone. The third time was the charm with Eric.

Eric communicated well with us and was very responsive to our questions and concerns. I requested the day we met him that the job be completed by a certain date for important personal reasons, especially since it had already been several months since the damage occurred, and Eric went above and beyond to do his best to honor my request. I definitely recommend him!

It took 6 months from the date of the water damage to full completion of the project, and about 3 months from when we signed the change order contract for what was ultimately about 3 full weeks of work. This was frustrating and took longer than it should have but from what I've heard from others, that is par for the course, or even "fast" for this type of work.

I strongly recommend that you, as the consumer, no matter who the contractor is, do your research, choose all of your materials carefully and review each of them with the PM/subs, have a conversation about which materials you should purchase vs. which ones the subs/PM should purchase (and who is responsible for errors), communicate your needs and concerns promptly, ask lots of questions, and actively participate in your project.

Even though I ordered most of our materials and they were pre-approved by the PM as appropriate, mistakes were made that left me scrambling to return some items and purchase others while the subs were doing their work and pointed out they needed something different, in order to avoid more delays.

Unfortunately, the square footage I was told to order a radiant heat cable for was incorrect (not my error), and I had to eat nearly $800 because it was not returnable. Having a conversation with the individual subcontractors about materials and who should buy what would likely have mitigated that issue had I known. Pay attention to return policies for items you purchase!

Be on top of the possibility of mistakes (check their work daily) and insist on sub-par workmanship being redone. We had to do that with the painters and one issue with the plumbing, but both were resolved quickly once the issue was brought to the attention of the PM. Our punch list items at the end were all addressed quickly as well.

The workmanship of Quality Contracting was great and I recommend them. We are very pleased with our Master Bath insurance mitigation and renovations!

We had a tree fall on our house that did damage not only to the outside, but also to the inside of our home. Quality Contracting listened, worked hard and everyone we dealt with was professional and great to work with. Highly recommend.

Dave was great to work with especially after being in a stressful situation it was nice to know it would all work out. He was very reassuring in a hectic situation. The mitigation team was excellent. They were efficient and kept us in the loop throughout the process. Matt, Sam and Gio did a great job removing the damaged kitchen and drying it alll out for us. Great work Quality!!

I want to take a minute to thank the team of Quality Contracting. We had a small fire in our garage and the team from Quality Contracting came in and cleaned the mess left from the fire and fire department. The team came in, very professional and polite. Respected our property and cleaned the entire area. We enjoyed working with them and I recommend them highly. I would definitely call and consider them for any projects around my home.
Thank you again
Susan & Richard Farnkoff

From the project management to the various trades involved with repairing our water damage, we had a great experience. They were very accommodating to our needs, extremely professional and respectful while in our home. The final product was fantastic. Our living room looks even better than prior to our damage. I would recommend Quality Contracting to anyone.

Knowing Quality Contracting for a number of years, I contacted them to help with a few items prior to a move we were about to make. They were exceptionally prompt in their response to address the items with which I needed help. The representatives from Quality were here on three occasions, and each time they were courteous and professional. Truly 5-Star service!

Slow to pay back money sometimes....

Great company and staff, made great recommendations that saved me time and money.

Extremely knowledgeable, professional and responsive! Excellent team all around with amazing resources and caring, helpful attitudes.

Unbelievably unprofessional - the project they worked on was over a year delayed. The project manager quit in the middle of the chimney project and I had to take it over myself and fight with RESCON to be refunded the project management fee. Then for a window replacement project, they ordered the wrong window TWICE. Do not work with this company!!

Rescon recently did work for us after our Master shower leaked into our garage. We found them through our homeowners insurance company and we couldn’t be any happier with them. From the customer service to the finished results. We worked with James and Dan. They were both friendly and efficient. They listened to what we wanted and brought it to life. We now have a beautiful bathroom. We highly recommend Rescon.

If I could give 0 stars I would. After being told after making a deposit and then being 3-4 weeks out before being able to get to me, I was fine. But then a complete lack of communication for almost 2 months. I tried calling Wayne 4-5x a week with no answer. Texted him with no response until my adjuster contacted them. Was just a disaster. Would not recommend even to my worst enemy.

By far the worst experience with a contractor ever. My home is permanently damaged from them. The job started late, was quoted as a 15 day job, and was not completed for 96 days. Things that they were paid to do on the scope of work were not done. There were multiple items the company attempted to claim they were never paid to do, but were listed on the scope of work. The quality of the work that they did do was done was poorly. On one of the walls, the drywall was stopped an inch from the ceiling. To get them to fix it I had to explain to the "senior project manager" why walls needed to go all the way to the ceiling because he didn't see why he couldn't just put crown molding over the gap. (See pictures) The cement floor was skim coated but not leveled before the vinyl flooring went down, but that was only after the first project manager claimed they were never paid to level the floor. We attempted to fire the company, but because they used all of the alloted money for the project there was no money to refund to go to another contractor so our only option was to let the company back in to "fix" what they had done wrong. We ended up letting them back to "fix" what they could just to make the room liveable and get them out of our house. This company is dishonest and a nightmare to have in your home.

First time was nice.

They promote "Same Day Installation" on water heaters if ordered before 12pm even though they KNOW installation is at least 1 week out.

I called home depot to install a ceiling fan. You sent Denis Kennedy K's electric. He was on time and did a great job, he knew what he had to and went right at it, thank you.

Great job!