Reviews of local pros in Boxborough, Massachusetts

Thank you to Amanda from Papalia Home Services for coming out quickly on a Saturday afternoon, just before the big snowstorm. She was friendly, knowledgeable, and diagnosed the problem with our heating system. Although the part had to be ordered, we had heat through the snowstorm. She even checked in with us the day after the storm to make sure we were doing ok. She has since come back to the house and installed the ordered part and all is good with our heating system for this bitter cold winter! Thank you, Amanda!

Jonathan and Liam installed a 50 gallon State Water Heater at my home. The service was excellent. I was provided with information regarding the process and provided with multiple opportunities to ask questions, etc. Upon completion of the installation, both technicians reviewed the process and made sure that I was aware of all features of the unit. These guys were an excellent representatives of the Papalia company. I will call them again if there is a need. Tremendous service!!!

It was a great experience working with Carl, Christian Mendoza, and Dan Hurley from Papalia Home Services. They were prompt, knowledgeable, courteous, and thorough, making sure everything was done right. I truly appreciate their professionalism and the quality of their work. The job was completed efficiently and with great attention to detail. Excellent service! Highly recommend!

Received excellent customer service today, very thorough job with my routine maintenance appointment. Explained everything that needed to be done in detail and gave me a full rundown of my furnace. Including pictures of what she was explaining to me. She explained different options and approaches that I could take in the repair of my furnace. She took her time to answer my questions. She gave me all the information I needed to make an informed decision without pushing me in one way or another. Thank you for the great service.

We had a leak above the kitchen sink. We called Papalia Home Service, and when they knew of our predicament, they decided to squeeze us in their busy schedule. Michael, the technician, let us know 45 minutes before he arrived. He arrived on time and looked around the pertinent areas of the house, and then he explained to us in a very clear language what needs to be done to fix the problem. Michael was very pleasant and professional. I may also add, the other members of the team who spoke to us on the phone were very polite and courteous.

Joseph did a great job and explained what he was doing. Very pleasant to have a good person again from Papalia. He changed the filter on the system also done by Papalia recently.
We, Ed and Shirley, are very happy to call your company again. Thank you Papalia. Thank you Joseph.

Liz did an excellent job installing a new kitchen faucet and toilet shut off valve. Liz provided with a quote to do the job after reviewing what needed to be done. Liz was engaged with any questions that I had before during and after the job. Liz also pointed out a couple of issues to keep ab eye as they made need repairs in the future

Connor and Joel visited our home to install three (3) chandeliers, and they performed that service in an outstanding manner. They were knowledgeable, diligent, courteous, personable, and very professional. They went about their business in a thoughtful and deliberate way. This was particularly important because the chandelier installation in the foyer was a somewhat more complicated undertaking. Toward that end, Connor and Joel were meticulous about discussing the planning of the installation with us beforehand in order to ensure that the project was completed exactly as we envisioned. Throughout the installation, Connor and Joel were careful to keep everything clean, vacuuming as they worked their way through various rooms. Connor was a real gentleman and offered to help us with moving furniture back into place toward the end of the project. Everything was done in a professional and courteous way, and the end result was three beautiful, perfectly installed new chandeliers in our home. We highly recommend Connor-- and Joel as well-- to anyone looking for electricians who go a step above in the provision of superior service and the ability to solve slightly more complex issues with relative ease.

Very professional through the whole process. Their technician Lily did a very thorough job. She was able to fix the issue we were facing and also patiently answered all my questions. Would highly recommend them

My heater started having issues right after Thanksgiving. I called last Saturday and Papalia was able to send Lily out right away. Lily was very courteous and thorough. I let her know I am willing to replace the system as it is 15 years old and I had travel plans the following week. I needed to get this fixed asap. Lily was able to get me a reasonable price for the job. Papalia was also able to send someone to replace the furnace Monday (today)! I appreciate their promptness and professionalism. Now I can go on my vacation in peace!

I had a problem with heat furnace called Papalia and was sent technician the same day. Amanda the technician diagnosed the problem and fixed it. The next day another technician Dan came with His field manager to make sure everything was working correctly. This company gets a 5 star rating because of their professional level of service, and standing by the customer to ensure that everything is working smoothly.
I will be using this company for my future work without any hesitation.

Had a great experience with Papalia. Had an issues with our hot water heater. Peta and Liam were super friendly and professional and determined that the heater needed to be replaced and were able to complete all the work necessary to restore the hot water even though it was at the end of e day.. definitely would recommend Papalia in the future..

Papalia were very responsive to our needs starting with their customer service. We had to repair couple of leaky pipes and adjust and. shim several radiators. The plumbers - Joseph and Liz arrived promptly, helped diagnose the issue, clearly explained how they were going about fixing these, how long it would take and provided an estimate upfront. We were impressed with how cordial, patient and professional they were and with their service overall. Would highly recommend them to anyone!

Joe was professional, knowledgeable, and very patient in explaining our boiler issues and repair options. Although we decided not to proceed now due to budget constraints, he was understanding, provided a detailed quote, and even waived the inspection fee. Truly trustworthy service — highly recommended.

So I take care of a little 96year-old woman, and yesterday when I noticed her heat wasn't kicking on after trying everything we called Papalia Home Services just going off their reviews, and star ratings.
I cannot thank them enough for coming right out yesterday to see what the problem was ...which ended up being she needed a whole new furnace ugh.. to this morning coming at 9 AM and finishing by 1pm what an OUTSTANDING CREW!!!!! They labled everything, and did such a wonderful job cleaning up... really their are noooo words to describe how truley greatful we are to you Papalia thank you thank you thank you are a 10-10-10

Excellent service. Mike was great. Very knowledgeable and educated me on the issues and provided me with several options. He was able expedite the work and it was completed within one day of the initial service call. I would recommend using Papalia Home Services.

Our house is from the 80’s and it shows. The house had weird equipment and Dave came back multiple times, to talk me through what would be needed to fully remove oil and convert to Heat Pumps. The great service didn’t stop there, Roger’s crew was here on time and very friendly and respectful of the house. It was supposed to be a three day job but they got it done in two. We had an issue post installation with the lights, where switches weren’t working, but special shout out to James who came back the same day in the afternoon to fix the issue. I will say they are a bit pricey but you get what you pay for, great response time and great workmanship. All in all very happy, would call them again.

Dan Hourley is a professional technician, who’s smart and works hard. My furnace was not working suddenly yesterday. He came to my home on time. He spent enough time to check up the furnace to find any wrong in 15 years old furnace. He gave a price on repairing some parts or replace whole unit for next steps. His working
is very efficient. I highly recommend his service

Branden has done a splendid job. One word that describes him and Papalia Home service is " Authentic". They answered my call professionally and Branden was very respectful and patient. They delivered exactly as they promised and we will definitely have them as our long term service provider. Thank you so much

Mark and Liam did excellent work on a very long day to move our laundry room hookups and drains to a more sensible place in our new home. They even leveled and installed the washer and dryer.

Will continue using Papalia to assist with these larger projects!

We were with another home services company for years, but they gradually became more expensive and, more important, less reliable, so we switched to Papalia after they were able to step up and help us with an urgent water heater issue. They've serviced our HVAC system since then and have so far been easy to work with, extremely reliable and done great work at a reasonable price. Happy we made the switch.