Appliance Repair reviews in Braintree, Massachusetts

Great service clear explanation of what the issue was

The ice maker in my Jenn-Air refrigerator started to leak profusely, leaving puddles of water on my kitchen floor. Fortunately, I was at home and discovered the potential catastrophe within about ten minutes. The same thing happened two more times, but I was also lucky to be home on those two occasions.

I called Sears, which sent out an amazingly competent repairman. He immediately sized up the situation and miraculously had in his truck two critical and very rare components that enabled him to fix the problem. Since he left my house the ice maker has been working perfectly.

Your technician was professional, courteous, and kind. He even gave me some advice about what to do whenever I leave my house for a significant length of time: Shut off the ice maker, simply by moving an aluminum arm.

Thank you for having on your staff someone as skillful as the man you sent to help me. Give him a raise or a bonus because his work reflects very favorably on Sears.

Sincerely,

Peter Culhane

Jeremy was the technician who repaired my washing machine, something I refuse to live without. He was very knowledgeable about the repair, answer my questions and willing to share information regarding home maintenance towards the longevity of the machine. Jeremy was EXCELLENT!!

An A&E technician came to my house, ran a diagnostic on my washing machine and told me I needed a new pump that had to be ordered. A second A&E technician came after the pump arrived to install it, but he determined that the first technician failed to recognize we needed the computer board replaced too. Consequently, he installed the pump but we had to wait a second time for the board to arrive. The second technician said the board would be sent overnight, which it wasn't, and I took a day off from work for nothing. I called and filed a complaint with customer service and I was refunded the cost for labor. The customer service representative told me that when the technician returned, I wouldn't have to pay for anything because I had already paid for the part. When the computer board finally arrived, the technician returned to install it. I wasn't at home, but I told my wife we weren't supposed to pay when the technician completed the job. However, after he completed the job, he charged us $80. He told my wife it was for the part (that I had already paid for). When I called customer service again, I found out the charge was for running a diagnostic. I'm angry because the first technician already ran a diagnostic and screwed up, so why am I paying for another diagnostic. I'm still waiting to hear back from a manager. If I don't get my refund, I'm filing a report with the Attorney General. I go without a washer for almost a month spending extra money in a laundromat because they don't know what they are doing. I swear I'll never deal with Sears and A&E again. If my washer breaks down again I'll call another repair company or take my clothes to a creek and beat them across the rocks. A&E's incompetence and lack of integrity is unparalleled. Use them at your own risk.

Albert was on time and extremely efficient, gave me great advice on how often to set up a cleaning for our dryer.

We have had the worst experience with this repair service, just trying to get the refrigerator fixed. The initial visit was fine. Website gave us an accurate update of the technician arrival time, technician arrived as planned and quickly diagnosed the problem. After that it was all downhill. The parts were ordered and delivered but when the technician came out the next time to make the repair there was still some frost in the freezer so he refused to work on it. Mind you, the first technician said they could remove the frost. And it wasn’t much. In my youth I defrosted many a fridge with a heavy coat of ice- this was nothing. The guy just wanted to get home early. The third time their website said they would be here at 4:40 pm. Well they showed up at 12:53 with minimal warning and of course I was out. This is unacceptable. When I complained to the customer service (on chat btw bc it is nearly impossible to actually call them) all they could do was to schedule for tomorrow. We shall see. I will write an update based on what happens. Also during the chat, I was thrown into a chat room that was not mine - the customer service person was talking with someone else for a maintenance contract and asking for her credit card number. Luckily this person was smart and unwilling to provide it in the chat bc I could see everything they were saying. The site is not secure in the least. Do not give important info in the chat!!!

Update- they came today (after missing us yesterday). The website said they were coming at 4 pm and they showed at 8:24 am. Luckily we had not gone out. And there was no notification- no text or anything as they promise. The fridge was repaired. The technician was ok. But what a headache it was going through all this. I would not use them again. Totally unprofessional and unreliable.

This is our first service call that was repaired on the initial visit. Usually the technician has to order a part and come back one week later to install it. This service call, the technician actually had a replacement washing machine inlet valve with him. Thirty minutes later, the part had been replaced and all is well in the world again!

The service man that came to my house was punctual, knowledgeable, very polite and a pleasure to do business with. He understood the problem immediately and fixed it promptly. I was very happy with the service that he and Sears provided. I will definitely use Sears Appliance Repair service again. Thank you.

very professional and knowledgeable.
I purchased my craftsman ltx 1000 riding mower used and did not get the manual and the model number had scratched off with age so I was in the dark as far as information on this mower. I scheduled the silver maintenance package and the tech that came out was nice enough to explain a few things to me while he worked on the mower. He cleaned up the mower and the driveway once he was done and the mower is working great. I could not have asked for a better experience. I feel it was well worth the expense.

Technician was very knowledgeable and articulate. Communication upon arrival was greatly appreciated.

Although the repair did not happen because of costs to replace the washer, Sears provided me with a technician who understood what I needed and gave an honest opinion about the repairs without trying to charge me a fortune to do the repairs. He provided simple guidance on my best options. I appreciate the honesty of the technician.

Great technician
Very knowledgeable and courteous

Technician was Excellent.Explained everything and helped us understand what was wrong. Came back twice to help us. Thank you for your service.

The repairman called to tell us he was on his way and arrived on time. He immediately set to work and installed the new part, He was thorough, explaining eat he was doing. He tested the stove oven before doing the paper work on his cell phone. My tenants are very happy that their oven is working again.

Ricky was great and professional....Arrived at a great time....Ricky had to do the work of the last technician who did nothing but show up late and lazy....Big Thank you to Ricky cause I had to call AHS twice cause Sears was slipping....

The techs out in the field see awesome and know what they are doing.
However the outsourced customer service in Philippines are horrible. Their lack of follow up and simply just want to terminate the call is rediculous. They get paid by the call volume and not results. I had to call them multiple times to get this order and each time it is just the comment of it being “back ordered”.
The final straw was when I called them one evening and they had the audacity to tell me to call back because their parts center was closed and I need to call back tomorrow during business hours to have them put me on hold to call the parts department to figure out why it’s still on back order! I demanded a supervisor and it was a US based person who was gladly able to look at inventory and repush my “back order” through for next day delivery!

First impressions should be where you keep your customers not aggravate them. A yes I will take ownership of this case and resolve it with one stop call is what should be the gold standard!

He had the gould to charge me $228.00 when he was almost 4 hours late. The only thing he did to my lawn mower was change the air filter, and install a new spark plug. He told advantage of Mr because I am a senior, and because he saw my son, and his wife vehicles, a BMW with veterans plate on it, and an infinity. In his little mind, he must have thought I have money. It took him 15 minutes to repair the mower. It took him longer to rigg up this invoice for $228.00. I called my son at the fire house, and told him what Sears charged me, and he said the man Steve overcharged me. I am asking for some of my money to be returned to me. Never did anyone tell me it was a $139.00 fee to come to my Son's house? I would have said No!

Technician was quick but thorough. He ended up coming by about an hour outside the timeframe requested. The original timeframe was btwn 1-5PM, starting with an eta around 2:30, but it ended up being around 6:00. The website does a good job setting expectations, but I had to reschedule meetings as the eta kept updating. BUT I got this appointment within a day, so no complaints, just keep this in mind when scheduling service.

Rickey did a fine job. My concern is not with the technician, but with the length of time that it took for all of the service to happen. I called in August and it took four visits and nearly four months to get my refrigerator working correctly.

Shane diagnosed the problem and did a great job of fixing our washer.

Martin diagnosed and fix my washing machine. I couldn’t able to be there but he was communicating clearly the issues and how he solve it over the phone. Thank you for his services and will update if something happens. He just fix today a moment ago.