Appliance Repair reviews in Braintree, Massachusetts

Eric was very professional and knowledgeable, and he was very fear. He could’ve said it was something else but he told me it’s only the gasket he took his time and even repaired the refrigerator gasket along with the freezer gasket.

Great serviceman. He explained everything to me. Please send email stating dishwasher needs to be replaced because of power surge.

Scott, our dishwasher tech quickly diagnosed and fixed our dishwasher. He explained what the problem was in detail, showing me what caused the error codes. He also shared some regular maintenance we should do to prevent the problem in the future. I would recommend him 100%

The tech broke pieces of the part in question while diagnosing the issue. Wholes where screws go in will no longer work. Some covers could not be placed back on. The refrigerator inverter board was left hanging. That part was original and had never been messed with. Very sloppy job and did not answer my call.

Fortunately/unfortunately, the dishwasher started working again shortly before the repair visit. Could not diagnose the problem after thorough inspection, but quoted on potential problems. Probably better off just buying a new dishwasher of this persists.

The Service technician Erick was excellent But the scheduling process at sears home service was a nightmare, and the price charged was much too high for a simple belt replacement. And it was impossible to get a live agent. I will not be using sears appliance repair again.

I rarely post a review and after the experience yesterday and not being able to find a contact email on the Sears Homes Services page, I felt to put a review here. My technician was very nice. He did a few minor things and declared the washer functioning because some water came into the unit and was pumped out with the steps he used on the key panel for the unit. When I put in laundry an hour later it did not work. I mentioned in my work order I was getting the OE error for the Kenmore Washer. I found information on this error online and it felt like a common error. The unit continues to hum which is an indicator the drain pump has likely failed..which feels like the correct assessment since the error became more prevalent over the last few weeks.

The technician said they don't travel with parts. I guess the fate of the washer was likely sealed since it likely needed a pump and it was 15 years old.

I got an automated message to give Sears a call after I wrote this review. The response came on 11/30 and I tried calling on 12/5. When I called the number provided the system didn't allow me to hit zero to try to get to a person and it hung up on me. I called the Sears number on their website and when I asked to talk to a person the AI representative Samantha said they are an AI only system. I had hope to come to some resolution here and talk to a person but not luck.

If I could have done this differently, I would have run the washer or tried to run it while I was talking to the technician for 45 minutes about house renovations.

Technician was outstanding. The replacement control panel did not come with a touch panel overlay, but he very carefully and adeptly removed the old one from the failed control panel, and was able to reuse it to complete the repair successfully. He was very knowledgeable and also very friendly. He deserves recognition for a job extremely well done!