Reviews of local pros in Braintree, Massachusetts

Service tech was excellent. On-time, thorough polite knowledgeable.

They are always highly responsive, friendly, and do top quality clean work with minimal costs.

We are very pleased with our new furnace. Install was painless.

Great service A+ great workers and owners.
Best oil company in the South shore 😊

Responded quickly to my heating problem and resolved in no time. Very satisfied.

Dave always does a great job servicing our furnace - always professional!

Always helpful and prompt with responses. My furnace shut down a few times last winter and someone showed up immediately to fix it.

Joe did a very precise fix. Came on time and left the area neat. Even installed my new thermostat.

Great company for any heating/AC needs. Very prompt and reliable. Awesome people to deal with. I would highly recommend. 👍👍

I have no complaints, we called in the morning with a heater issue and by afternoon they were there. Great job. Thank you

Installed our system 5 or 6 years ago and are great servicing it. Always very quick to respond! Highly recommend.

The technicians at Atlantic Pratt are always quick to respond to needed repairs. We are grateful for their time and dedication and appreciate their professionalism.

I ran out of oil and called to see if they would do an emergency delivery. I am not a current customer. The man Kieth I spoke with gave me an attitude and asked why I didn't call my reg service, and they do deliveries only for customers. If he wasn't so rude maybe he would have had another one. I wouldn't recommend this place to anyone.

The technician came on time and gave the boiler a thorough clean out as well as being very attentive to all the maintenance needs. He explained what he had done. The area was left clean.

Service tech was there approximately when I was told that he would arrive👍 It was just an inspection of my tank & furnace, as I'm a new customer. He was pleasant and fast👍 I'm looking forward to receiving similar service in the future!🤞!

Professional service starting with Diane in the office to the field techs Dave and Jack

Best home decision to switch to Atlantic Pratt , I highly recommend the company

Extremely pleased with the quick response - Dave was very knowledgeable and helpful explaining the issue and resolving it promptly.
Don called with the options and quotes for the additional work needed and was so thorough and kind explaining the various options! Anytime I call the office I am always greeted by a friendly member of the A-P team!!

When I moved into my apartment last year, my landlord provided the name of this company in an attempt to be helpful as I'd never lived anywhere with heating oil before. I used them. They came out to prime the tank / do an inspection on my landlord's dime. The guy who came was friendly enough, but as he climbed around in the basement, he exposed half of his rear end... not super professional. They didn't ask me how much oil I wanted the first time, and instead went ahead and filled the tank (nearly $800). They also overcharged me the first time, going over what they had quoted as the price per gallon. Instead of refunding me the overage, they put a credit on my account. Not the best, but fine. The second time they filled the tank, they left me a bill in the mailbox. I admittedly totally forgot about it (because who relies on paper billing anymore?! and they had my credit card on file that I used the first time; I assume they'd just use that again) and when I called to sort it out, the lady was rude to me as usual (I had talked to her several times before b/c you can't schedule or pay online, you have to call for everything). She asked me if I wanted to close my account and I said, might as well b/c my landlord was planning to convert to floorboard gas heat over the summer. She asked me why and I said I don't know, it's not my decision. She told me if I just paid a portion of the bill, that would be fine and we could avoid small claims court. I said no worries at all, that I'd sent at least $100 right away the rest of the balance ASAP when I got paid again. I apologized for my latency and lack of attention. We then got off the phone and she immediately called my landlord since they had his number on file (on HIS account, NOT mine, but obviously same address), gave him a huge guilt trip about not giving them business anymore b/c of the conversion, AND told him I hadn't paid my bill! She told him how much I owed and threatened that they could put a lean on the house in his name. HE IS NOT LISTED ON MY ACCOUNT. This was a TOTAL violation of my privacy. I then had to have an extremely awkward conversation about finances with my landlord in which he expressed he was fearful that there would be a lean put on the house and was very nervous. I paid the $500-something balance in full a few days later, as I would have anyway... But I will NEVERRRRR purchase from this company again.

I had central air installed last week. It was estimated to take 4 days and it only took 3. The guys were great! They checked in with me at every step. I highly recommend this company.

Great Customer Service! Would recommend!

Fine company which we inherited from the previous family when we moved to Milton couple years back.
Haven't had any reason really to complain,. whatever, what do I know about oil/energy companies, right? I just want my house warm and comfortable which is a service that they provide.
Easy to schedule maintenance checks, responsive staff, friendly and seem attentive and knowledgable....all good things, but I suppose (and I seldom go to the trouble of writing reviews because, well, who really cares....but I was asked to so here I am)....my biggest gripe with this company is how they conduct payment for services. If THEY do not get a check on time (which once you put in the mail is totally out of ones hand), they are not above nickel and dimming their customers and adding little aggravating fees/penalties.
Perfect example: got a bill for some sort of contract with the company (good luck finding particulars about this contract agreement on their website, had to call them to get an explanation) and had to pay it by a certain date, couple hundred bucks. Fine, whatever. Couple weeks passed and I finally got around to writing the check and putting it in the mail. Perhaps it was slow mail service and the check did not get to them until it was past due, but I literally got a bill IN THE MAIL from Atlantic PRATT for $3.45 as a penalty...seriously? Pretty absurd. Confusing why online payment is not a service they offer to their customers. Again, perhaps this is standard practice for area oil companies, but my only experience has been with Atlantic Pratt so I can only speak to it.
They are good at coming and filling our oil tank when it requires it, particularly during the winter months, but they showed up late summer unannounced to fill the tank and suddenly I had a bill for $350+ to deal with at a time I did not necessarily want my tank to be filled. Again, Atlantic Pratt, perhaps communicating with your customers as a courtesy might be a good thing, provide an option (at least for the initial filling) so one can kind of prepare for the bill. How difficult can this possibly be via email?
Look, its a fine local company and just recently had a technician come out to give us an annual check up and he was terrific and they do good work, but the lack on online services and the little penalties has me aggrieved but, what the hell, who really cares, right?! If you read this much, you must!